For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
Once in a while on a web browser, one color is missing, even though the
same color appears elsewhere. How can that be?
On google maps, if one has a location in the section at the left, under Reviews, all 5 stars are always filled in with black. To see the actual stars, I have to go to the other computer.
When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller?
If I had gone no further, how would I know which of these 3 I should
pursue?
Right now Display adapter has over 160 driver files listed in Device
Manager. That seems strange!
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
Extra stuff:I normally try Intel's web page for Intel drivers.
The readme.txt says in part, "Your computer is configured to run the
WinSAT* test, which determines whether the computer can support the
Windows Aero* desktop theme. The test will run after this driver is
installed and the computer is restarted. If your computer can support
it, the Windows Aero desktop theme will automatically be enabled.
This test will take approximately 10 seconds."
"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!! But the other readme file says this can be deselected during installation. Okay.
I normally try Intel's web page for Intel drivers.
I guess you lost any documentation from Acer or any driver discs etc?
Those are gold to me!
No idea, one of the fun parts of a new system.
--
Linux Mint 22, Cinnamon 6.2.9, Kernel 6.8.0-47-generic
Al
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
Once in a while on a web browser, one color is missing, even though the
same color appears elsewhere. How can that be?
On google maps, if one has a location in the section at the left, under >Reviews, all 5 stars are always filled in with black. To see the actual >stars, I have to go to the other computer.
When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller?
If I had gone no further, how would I know which of these 3 I should
pursue?
Right now Display adapter has over 160 driver files listed in Device
Manager. That seems strange!
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 >monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
Extra stuff:
The readme.txt says in part, "Your computer is configured to run the
WinSAT* test, which determines whether the computer can support the
Windows Aero* desktop theme. The test will run after this driver is
installed and the computer is restarted. If your computer can support
it, the Windows Aero desktop theme will automatically be enabled.
This test will take approximately 10 seconds."
"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!! But the other readme file says this can be deselected >during installation. Okay.
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K." ><alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I'm installing the Intel Driver and Support Assistant
Do you all think it could give a better result than what Acer says for
my specific model,(fwiw Aspire e5-573).
Okay, it's installed. I have an Intel processor, HD Graphics 5500.
For the graphics driver, it says "Intel Corporation Version
20.19.15.4703 Date 2017-06-09" That's a date I'd never seen before.
OTOH, this is the graphics driver, it's not called the monitor driver.
That makes a big difference, doesn't it? It sounded to me like the
same because the .inf file for the one I dl'd from Acer was in the
graphics subdirectory, but that doens't make it the same, does it?
Should I still install the monitor driver from Acer, even though its
files are dated in 2015?
***LOL The instructions on how to run it says "click the tray icon".
Didn't know what it meant. Never heard it called anything but the
systray before. I guess Intel is on a short-name basis with such stuff.
I guess you lost any documentation from Acer or any driver discs etc?
Got it from a friend who gave me none of that, but I thought I had
enough sense to go to the Acer webpage. Now it's appearance doesn't
look familiar. I must have just been happy that the computer was
working.
Those are gold to me!
No idea, one of the fun parts of a new system.
You are right. These challenges may seem like a burden, but it feels
good when one solves them.
--
Linux Mint 22, Cinnamon 6.2.9, Kernel 6.8.0-47-generic
Al
I normally try Intel's web page for Intel drivers.
I guess you lost any documentation from Acer or any driver discs etc?
Those are gold to me!
No idea, one of the fun parts of a new system.
--
Linux Mint 22, Cinnamon 6.2.9, Kernel 6.8.0-47-generic
Al
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 21:18:39 -0400, micky <NONONOmisc07@fmguy.com> wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K."
<alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I'm installing the Intel Driver and Support Assistant
Do you all think it could give a better result than what Acer says for
my specific model,(fwiw Aspire e5-573).
Okay, it's installed. I have an Intel processor, HD Graphics 5500.
For the graphics driver, it says "Intel Corporation Version
20.19.15.4703 Date 2017-06-09" That's a date I'd never seen before.
OTOH, this is the graphics driver, it's not called the monitor driver.
That makes a big difference, doesn't it? It sounded to me like the
same because the .inf file for the one I dl'd from Acer was in the
graphics subdirectory, but that doens't make it the same, does it?
Should I still install the monitor driver from Acer, even though its
files are dated in 2015?
I missed this line from the Intel Driver and Support Assistant:
"No supported driver or software updates are available for your
system." But doesn't Acer know what I need?
Can I install the Acer driver and then revert if it doesn't work as
well? Oh, yeah. There's a button for that in Device Manager boxes. So there's no risk in installing the Acer driver.??.?
And I do have problems rendine
***LOL The instructions on how to run it says "click the tray icon".
Didn't know what it meant. Never heard it called anything but the
systray before. I guess Intel is on a short-name basis with such stuff.
I guess you lost any documentation from Acer or any driver discs etc?
Got it from a friend who gave me none of that, but I thought I had
enough sense to go to the Acer webpage. Now it's appearance doesn't
look familiar. I must have just been happy that the computer was
working.
Those are gold to me!
No idea, one of the fun parts of a new system.
You are right. These challenges may seem like a burden, but it feels
good when one solves them.
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 21:18:39 -0400, micky ><NONONOmisc07@fmguy.com> wrote:rendering colors, as described in the original
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K." >><alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I'm installing the Intel Driver and Support Assistant
Do you all think it could give a better result than what Acer says for
my specific model,(fwiw Aspire e5-573).
Okay, it's installed. I have an Intel processor, HD Graphics 5500.
For the graphics driver, it says "Intel Corporation Version
20.19.15.4703 Date 2017-06-09" That's a date I'd never seen before.
OTOH, this is the graphics driver, it's not called the monitor driver.
That makes a big difference, doesn't it? It sounded to me like the
same because the .inf file for the one I dl'd from Acer was in the
graphics subdirectory, but that doens't make it the same, does it?
Should I still install the monitor driver from Acer, even though its
files are dated in 2015?
I missed this line from the Intel Driver and Support Assistant:
"No supported driver or software updates are available for your
system." But doesn't Acer know what I need?
Can I install the Acer driver and then revert if it doesn't work as
well? Oh, yeah. There's a button for that in Device Manager boxes. So >there's no risk in installing the Acer driver.??.?
And I do have problems rendine
No idea, one of the fun parts of a new system.
You are right. These challenges may seem like a burden, but it feels
good when one solves them.
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky <NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptopI got impatient and figured maybe I knew the answer and went to Device Manager to upgrade the monitor driver. It gave the same message "the
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
Once in a while on a web browser, one color is missing, even though the
same color appears elsewhere. How can that be?
On google maps, if one has a location in the section at the left, under
Reviews, all 5 stars are always filled in with black. To see the actual
stars, I have to go to the other computer.
When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller?
best drivers for your device are already installed", even though what I
have now is some generic driver that Device Manager says is dated in
2006 VERSUW the one I tried to install that came straight from Acer,
which made the laptop, and the files are dated 2015.
Does that seem right to you?
Should I install it by using the setup.exe that was included in the Acer driver zip file? That won't check if it's better or worse, will it?
BTW, worth noting that Windows\system32\drivers has 491 items in it, but
when one uses a 32-bit file manager, it only has 5, two subdirectories
nd 3 files, one each sys, dls, and txt file. Even all 10 log files
aren't seen in the 32-bit file manager.
Micky
If I had gone no further, how would I know which of these 3 I should
pursue?
Right now Display adapter has over 160 driver files listed in Device
Manager. That seems strange!
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500
monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one,
right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
Extra stuff:
The readme.txt says in part, "Your computer is configured to run the
WinSAT* test, which determines whether the computer can support the
Windows Aero* desktop theme. The test will run after this driver is
installed and the computer is restarted. If your computer can support
it, the Windows Aero desktop theme will automatically be enabled.
This test will take approximately 10 seconds."
"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!! But the other readme file says this can be deselected
during installation. Okay.
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
1) Once in a while on a web browser, one color is missing, even though the >same color appears elsewhere. How can that be?
2) On google maps, if one has a location in the section at the left, under >Reviews, all 5 stars are always filled in with black. To see the actual >stars, I have to go to the other computer.
3)When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 >monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky <NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
1) Once in a while on a web browser, one color is missing, even though the >> same color appears elsewhere. How can that be?
When I actually checked this, it was with the same browser, Firefox, on
my desktop computer, and there the colors were fine. So that made me
think the problem was in the laptop computer, but see the next section.
I wish I could test it some more but I've long forgotten what webpage it
was.
2) On google maps, if one has a location in the section at the left, under >> Reviews, all 5 stars are always filled in with black. To see the actual
stars, I have to go to the other computer.
On the other computer, I'm running the same version of Firefox, and the colors are correct. That was true months ago and still true today. But someone suggested the problem is Firefox, so on *this* computer, the
Acer laptop, I tried Edge and Chrome, and on both, the colors are fine.
That makes it seem like it's the browsewr, but when using Firefox on the other computer the colors of the stars in googlemap ratings are fine, so
that makes it seem like it's the computer.
So does that not mean the problem 2 is not merely the browser or merely
the computer but for some wierdo reason, the combination of the two?
3)When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
When I tried the most recent survey, because I had answered it, it
wouldn't display the questions again. So Problems 1 and 3 are not as
easy to test again.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500
monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one,
right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
On Sat, 10/26/2024 3:45 PM, micky wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky
<NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
1) Once in a while on a web browser, one color is missing, even though the >>> same color appears elsewhere. How can that be?
When I actually checked this, it was with the same browser, Firefox, on
my desktop computer, and there the colors were fine. So that made me
think the problem was in the laptop computer, but see the next section.
I wish I could test it some more but I've long forgotten what webpage it
was.
2) On google maps, if one has a location in the section at the left, under >>> Reviews, all 5 stars are always filled in with black. To see the actual >>> stars, I have to go to the other computer.
On the other computer, I'm running the same version of Firefox, and the
colors are correct. That was true months ago and still true today. But
someone suggested the problem is Firefox, so on *this* computer, the
Acer laptop, I tried Edge and Chrome, and on both, the colors are fine.
That makes it seem like it's the browsewr, but when using Firefox on the
other computer the colors of the stars in googlemap ratings are fine, so
that makes it seem like it's the computer.
So does that not mean the problem 2 is not merely the browser or merely
the computer but for some wierdo reason, the combination of the two?
3)When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
When I tried the most recent survey, because I had answered it, it
wouldn't display the questions again. So Problems 1 and 3 are not as
easy to test again.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500
monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one,
right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
OK, how is the Device Manager looking now ?
Paul
In alt.comp.os.windows-10, on Sat, 26 Oct 2024 23:01:09 -0400, Paul <nospam@needed.invalid> wrote:
On Sat, 10/26/2024 3:45 PM, micky wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky
<NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
1) Once in a while on a web browser, one color is missing, even though the >>>> same color appears elsewhere. How can that be?
When I actually checked this, it was with the same browser, Firefox, on
my desktop computer, and there the colors were fine. So that made me
think the problem was in the laptop computer, but see the next section.
I wish I could test it some more but I've long forgotten what webpage it >>> was.
2) On google maps, if one has a location in the section at the left, under >>>> Reviews, all 5 stars are always filled in with black. To see the actual >>>> stars, I have to go to the other computer.
On the other computer, I'm running the same version of Firefox, and the
colors are correct. That was true months ago and still true today. But >>> someone suggested the problem is Firefox, so on *this* computer, the
Acer laptop, I tried Edge and Chrome, and on both, the colors are fine.
That makes it seem like it's the browsewr, but when using Firefox on the >>> other computer the colors of the stars in googlemap ratings are fine, so >>> that makes it seem like it's the computer.
So does that not mean the problem 2 is not merely the browser or merely
the computer but for some wierdo reason, the combination of the two?
3)When filling out a web survey or personal settings for a bank etc., I >>>> click on a circle and often there is no change.
When I tried the most recent survey, because I had answered it, it
wouldn't display the questions again. So Problems 1 and 3 are not as
easy to test again.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500
monitor.sys
I can't find a video controller in Device Manager! Under Sound, video, >>>> and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel >>>> and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >>>> right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really >>>> mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
OK, how is the Device Manager looking now ?
Well, on the laptop when I tried to update with the files from Acer, it wouldn't let me. I reported it somewher in this thread. I think it
said it was not a newer version. Later I realized I was supposed to be looking at the Display Adapter and the date for that driver was 6/9/17,
which is newer that the Acer files from 2015.
I didnt think until now to look at the display adapter for the desktop.
It's a different one, not Intel 5500, but 4600. It's dated 1/21/2020,
newer yet. Maybe that accounts for why Firefox on the desktop has
solved problem 2, but it doesn't account for why Edge and Chrome on the laptop also don't have problem 2, but Firefox on the laptop does.
A guy from the Acer Community wanted me to stop usilng Ffirefox, but I
like it. It's easier to use.
Unless someone has a better idea, I may just put up with this until I
buy a new laptop. But I've gotten busy with other things so that won't
be for months or years, so I'm sorry FF ixn't fixed..
In alt.comp.software.firefox, on Sun, 27 Oct 2024 07:08:34 +0000 (GMT),
Dave Royal <dave@dave123royal.com> wrote:
micky <NONONOmisc07@fmguy.com> Wrote in message:
In alt.comp.os.windows-10, on Sat, 26 Oct 2024 23:01:09 -0400, Paul[Responding on a.c.s.firefox only]
<nospam@needed.invalid> wrote:
On Sat, 10/26/2024 3:45 PM, micky wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky >>>>> <NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop >>>>>> running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies >>>>>> exist.
1) Once in a while on a web browser, one color is missing, even though the
same color appears elsewhere. How can that be?
When I actually checked this, it was with the same browser, Firefox, on >>>>> my desktop computer, and there the colors were fine. So that made me >>>>> think the problem was in the laptop computer, but see the next section. >>>>> I wish I could test it some more but I've long forgotten what webpage it >>>>> was.
2) On google maps, if one has a location in the section at the left, under
Reviews, all 5 stars are always filled in with black. To see the actual >>>>>> stars, I have to go to the other computer.
On the other computer, I'm running the same version of Firefox, and the >>>>> colors are correct. That was true months ago and still true today. But >>>>> someone suggested the problem is Firefox, so on *this* computer, the >>>>> Acer laptop, I tried Edge and Chrome, and on both, the colors are fine. >>>>>
That makes it seem like it's the browsewr, but when using Firefox on the >>>>> other computer the colors of the stars in googlemap ratings are fine, so >>>>> that makes it seem like it's the computer.
So does that not mean the problem 2 is not merely the browser or merely >>>>> the computer but for some wierdo reason, the combination of the two? >>>>>
3)When filling out a web survey or personal settings for a bank etc., I >>>>>> click on a circle and often there is no change.
When I tried the most recent survey, because I had answered it, it
wouldn't display the questions again. So Problems 1 and 3 are not as >>>>> easy to test again.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor. >>>>>> VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 >>>>>> monitor.sys
I can't find a video controller in Device Manager! Under Sound, video, >>>>>> and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and >>>>>> the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel >>>>>> and one for Nvidia, but since Device Manager had said "6/21/2006 on >>>>>> Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >>>>>> right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really >>>>>> mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's >>>>>> the only .inf file.
OK, how is the Device Manager looking now ?
Well, on the laptop when I tried to update with the files from Acer, it
wouldn't let me. I reported it somewher in this thread. I think it
said it was not a newer version. Later I realized I was supposed to be
looking at the Display Adapter and the date for that driver was 6/9/17,
which is newer that the Acer files from 2015.
I didnt think until now to look at the display adapter for the desktop.
It's a different one, not Intel 5500, but 4600. It's dated 1/21/2020,
newer yet. Maybe that accounts for why Firefox on the desktop has
solved problem 2, but it doesn't account for why Edge and Chrome on the
laptop also don't have problem 2, but Firefox on the laptop does.
A guy from the Acer Community wanted me to stop usilng Ffirefox, but I
like it. It's easier to use.
Unless someone has a better idea, I may just put up with this until I
buy a new laptop. But I've gotten busy with other things so that won't
be for months or years, so I'm sorry FF ixn't fixed..
Paul
How come? What if someone only reads the other ng?
So, in Fx some _elements_ on a webpage are the wrong colour or
missing (black)? It that essentially the problem?
Is graphics acceleration (aka hardware aceleration) turned on?
Try turning it off.
Okay, it was set to Use recomended performance settings, and the only
setting there was was to have hardware acceleration on when available.
So I turned if off, but it won't take effect until I restart windows.
I'll do that a bit later and plan to get back to you.
Thanks.
I restarted Windows and it didn't work. I can only check the yellow vs. black stars on reviews in Google maps. I'm assuming the other two
problems were't fixed either. I can live with it and maybe it will
encourage me to buy another laptop.
One interesting thing is that google maps, if you, say, search for
something that has more than one location, it will list them in a column
on the left, including addresses and ratings, and in that case, even
when it's not working right, it will work right in this case -- some of
the stars in the ratings will be yellow/gold and some will be black.
But if you click on a single location on its name in the map, and it
opens an individual "window" on the left, and you click on Reviews (if
it has reviews) all of the stars will be black, on my laptop. You'd
think the rendition would be the same in these two so similar
situations, but they are not.
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
Once in a while on a web browser, one color is missing, even though the
same color appears elsewhere. How can that be?
On google maps, if one has a location in the section at the left, under Reviews, all 5 stars are always filled in with black. To see the actual stars, I have to go to the other computer.
When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller?
If I had gone no further, how would I know which of these 3 I should
pursue?
Right now Display adapter has over 160 driver files listed in Device
Manager. That seems strange!
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
Extra stuff:
The readme.txt says in part, "Your computer is configured to run the
WinSAT* test, which determines whether the computer can support the
Windows Aero* desktop theme. The test will run after this driver is
installed and the computer is restarted. If your computer can support
it, the Windows Aero desktop theme will automatically be enabled.
This test will take approximately 10 seconds."
"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!! But the other readme file says this can be deselected during installation. Okay.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one,
right? The instructions don't even hint how to choose.
Yes. Nvidia only applies if you have an Nvidia Display Adapter
Device Manager\Display Adapters
Some Acer and other brand laptops may have two on-board(the primary on
the cpu and a secondary(optional included chip on mobo) Display
Adapters. Intel and Nvidia. These devices were built with a primary
Display Adapter and and secondary optional(1,2, or 4 GB). The Nvidia
Nvidia is primarily gaming and only selective games. While it can be the >default, the onchip Intel adapter is the design intent and should be used.
I dl the Intel version and extract the files which are from 2015,
When you accessed the Acer devices drive site:
- Did you provide the Acer serial number or the optional SNID # to
ensure you have the exact and correct list of all available drivers(not
just graphics) for that model device.
- Where have you been. Aero was discontinued in Windows 8 and not"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!!
included in Windows 10. The line items means nothing beyond a
possibility that this laptop was built as a Win8 device.
I meant to post this 2 or 3 days ago.
In alt.comp.os.windows-10, on Sat, 26 Oct 2024 02:32:25 -0400,
"...winston" <winstonmvp@gmail.com> wrote:
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel >>>> and one for Nvidia, but since Device Manager had said "6/21/2006 on
Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >>>> right? The instructions don't even hint how to choose.
Yes. Nvidia only applies if you have an Nvidia Display Adapter
Device Manager\Display Adapters
Ah, no. It's the Intel HD Graphics 5500.
Some Acer and other brand laptops may have two on-board(the primary on
the cpu and a secondary(optional included chip on mobo) Display
Adapters. Intel and Nvidia. These devices were built with a primary
Display Adapter and and secondary optional(1,2, or 4 GB). The Nvidia
Nvidia is primarily gaming and only selective games. While it can be the
default, the onchip Intel adapter is the design intent and should be used.
Very interesting.
I dl the Intel version and extract the files which are from 2015,
When you accessed the Acer devices drive site:
- Did you provide the Acer serial number or the optional SNID # to
ensure you have the exact and correct list of all available drivers(not
just graphics) for that model device.
I downloaded and used the Acer tool to retrieve my serial number and
SNID, and I put each of them in the field, and got back a message in
each case, Not Found. Strange, hun? The box is only 9 years old
afaik, why would the record not be found?
So I used the model number, also from the Acer tool, and the same as
what MSINFO32 shows.
The model number took me to https://www.acer.com/us-en/support/product-support/Aspire_E5-573 from
where I dl'd both VGA driver zip files.
- Where have you been. Aero was discontinued in Windows 8 and not"The Windows Aero desktop theme will automatically be enabled." The
nerve of them!!!!
included in Windows 10. The line items means nothing beyond a
possibility that this laptop was built as a Win8 device.
Oh. Yes, maybe built for win8 (9 years ago?) And it turns out, it
gave me the opportunity to uncheck the enable box.
It was after that I got the error message. I clicked on setup.exe and
after accepting their terms etc., I got a box "The driver being
installed is not validated for this computer. Please obtain the
appropriate driver from the computer manufacturer.
Setup will exit..."
I got this Intel driver straight from Acer*** and now they say it's not validated for this computer. How could that be?
https://www.acer.com/us-en/support/product-support/Aspire_E5-573
Aha, google gives a lot of hits on "The driver being installed is not validated for this computer.". The first hit was about Intel graphics drivers. "If you see this error message, your computer manufacturer
wants you to install drivers from their website, not directly from
Intel. [But I was doing that.] But there's a way to bypass this message
and install the Intel drivers anyway."
"This occurs because your computer manufacturer has changed a setting in
the Intel graphics drivers it preinstalled, indicating the standard
Intel graphics drivers from Intel.com shouldn't be allowed. " Hmmm. https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
"Warning: There is one case where we'd be more cautious doing this. If
your laptop has a dual GPU setup with both Intel integrated graphics as
well as a dedicated NVIDIA or AMD graphics card,
[I didn't think it did, but why else would Acer offer the two drivers?
OTOH, msinfo32 under Components/Display, doesn't say anything about
Nvidia, only Intel, and the rest of msinfo32 also said nothing about
nvidia.] updating the Intel driver could potentially cause problems.
We recommend against fiddling with your Intel drivers in this situation.
If you have to install updated Intel drivers anyway, be sure to update
your NVIDIA or AMD graphics drivers as well.
Thanks for the explanation of two drivers** and thanks for the link. And
for the suggestion to use Edge. That is complicated. I can't right now
find examples of problems 1 and 3, but on the easiest problem to test, complaint 2, Yes, rechecking I see that Edge, and Chrome, show the stars
in google maps reviews not all in black but some in yellow and some
blank, as they should be. But Firefox on the desktop computer, an HP
with a Dell monitor, ALSO showed and still shows the stars in the right colors. That was when I started strongly suspecting the Acer laptop.
How can the same version of Firefox render the color of the stars
differently on different computers?
**I had checked MSINFO32 and it makes no reference to Nvidia, and Device Manager has only one entry for Display Adapter. Is that enough
evidence that I don't have Nvidia or is there somewhere else to look? Do
you think all instances of this model have both? I got this from a
friend who had used it in his small business, and the gaming aspect of
Nvidia would not have been a reason for him to spend extra money, if
they charged extra for it.
(Yesterday it had only one entry for monitor, but today there is another one which is says needs to be reconnected to work!!!! I have no
idea why there is a second entry. I didn't do anything to make it think there was a second or a disconnected monitor.. I started but never
completed the process of looking for another driver, but for the monitor entry that already existed. )
For 4 years or so, I have had this 9-years-old or less Acer laptop[...]
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
**I had checked MSINFO32 and it makes no reference to Nvidia, and Device Manager has only one entry for Display Adapter. Is that enough
evidence that I don't have Nvidia or is there somewhere else to look?
micky <NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop[...]
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
I've been following this thread a bit, but after some 20 responses,
you still don't seem to be getting anywhere.
So I have to ask: Doesn't Acer have support software to tackle driver problems like that?
For example I use HP laptops and for many, many years, they come with
the 'HP Support Assistant' program, which has both a 'Fixes &
Diagnostics' section and a 'Software & Drivers' section, exactly for the
kind of problems/questions you're having.
So you may want to have a look if Acer has similar software. Perhaps
other Acer (preferably laptop) user can chip in.
[Lots deleted.]
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K." <alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I will look there.
I guess you lost any documentation from Acer or any driver discs etc?
got the laptop free from a friend.
micky <NONONOmisc07@fmguy.com> wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K."
<alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I will look there.
I guess you lost any documentation from Acer or any driver discs etc?
got the laptop free from a friend.
Check Acer's web site for this specific laptop model. It should have all the drivers.
Paul wrote on 10/30/24 4:28 PM:2019 era driver rather than what was or may have been available in 2017(or 2015).
On Wed, 10/30/2024 2:49 PM, Frank Slootweg wrote:Well maybe.
micky <NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop[...]
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
I've been following this thread a bit, but after some 20 responses, >>> you still don't seem to be getting anywhere.
So I have to ask: Doesn't Acer have support software to tackle driver >>> problems like that?
For example I use HP laptops and for many, many years, they come with >>> the 'HP Support Assistant' program, which has both a 'Fixes &
Diagnostics' section and a 'Software & Drivers' section, exactly for the >>> kind of problems/questions you're having.
So you may want to have a look if Acer has similar software. Perhaps >>> other Acer (preferably laptop) user can chip in.
[Lots deleted.]
It's a Windows 8 era laptop with Windows 8 era drivers on the website.
Generally there are no free lunches at a manufacturer site. They
tend to have drivers for the OS they claimed to support when it was
introduced. A Win8 laptop will not be getting Win11 drivers or have
a Win11 section added to the web page.
Device Manager would have <unknown> this or that, if there was
something that did not have a driver, and you can check the HardwareID
for more information about it.
Like you say, the exercise starts with identifying what hardware is on
there, then work from there.
Micky has enough computers, he must have done this exercise before.
While Windows 10 at its peak, could install all the drivers, it
does not do that today. And that's why we have to answer the question
today, because the wheels are falling off the thing. If I install
Windows 10 right now on the X79 Test Machine, Microsoft no longer
loads the "System Items" drivers for me... the behavior being *exactly*
the same as it was in 2015. If I want to fix that, I can do it, but
it's a nuisance and a waste of time.
Paul
Based on your recent info, I removed the 1 TB SSD for Win10 Pro and replaced with a blank Micron 250 SSD.
- Used Diskpart to create the four partitions(System, MSR, Windows and WinRE[1024 GB] and used the MCT 22H2 created ISO(install.wim)to a bootable USB for install of Win10 Pro.
- Device was originally built with Win10 Home in 2017, later(shortly after first use) product key updated to Win10 Pro. Device has an Intel UHD Graphics 620 and had an as-shipped Intel Graphics driver 22.20.16.474 driver date 2017/09/26.
Post install Win10 Pro, no activation required(Microsoft account used for final setup, no Local Account).
Device Manager shows Intel driver 25.20.100.6576 driver date 2019/02/07.
i.e. This, at least to me, seems to indicate that Windows 10 may not be like it was in 2015. Additionally, since I did not install the initial driver that came with the device, then it seems reasonable that Windows 10 install/setup/update installed the
- fyi...Windows Update post install pushed down the June 2024 LCU/SSU for updating before offering the Oct 2024 22H2. This would seem to indicate the ISO or some files pre-date the June 2024 LCU.
The above may or may not apply to an older device that was originally Windows 8, though it does appear that Win10 did update to a later driver than 2017 or 2015.
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 15:52:42 -0400, micky ><NONONOmisc07@fmguy.com> wrote:
For 4 years or so, I have had this 9-years-old or less Acer laptop
running windows 10 (but I also included the win11 ng).
The hdd had failed so my installation is totally new.
I've noticed, or it has changed????, and now several video anomalies
exist.
1) Once in a while on a web browser, one color is missing, even though the >>same color appears elsewhere. How can that be?
When I actually checked this, it was with the same browser, Firefox, on
my desktop computer, and there the colors were fine. So that made me
think the problem was in the laptop computer, but see the next section.
I wish I could test it some more but I've long forgotten what webpage it
was.
2) On google maps, if one has a location in the section at the left, under >>Reviews, all 5 stars are always filled in with black. To see the actual >>stars, I have to go to the other computer.
On the other computer, I'm running the same version of Firefox, and the >colors are correct. That was true months ago and still true today. But >someone suggested the problem is Firefox, so on *this* computer, the
Acer laptop, I tried Edge and Chrome, and on both, the colors are fine.
That makes it seem like it's the browsewr, but when using Firefox on the >other computer the colors of the stars in googlemap ratings are fine, so
that makes it seem like it's the computer.
So does that not mean the problem 2 is not merely the browser or merely
the computer but for some wierdo reason, the combination of the two?
3)When filling out a web survey or personal settings for a bank etc., I >>click on a circle and often there is no change.
When I tried the most recent survey, because I had answered it, it
wouldn't display the questions again. So Problems 1 and 3 are not as
easy to test again.
I think I read here that this is the driver, right?
But is it the Display adapter or the Monitor driver? Or both?
Or video controller? --- Not the video controller.
The currently installed Monitor driver is called Generic PnP Monitor.
VGA driver 10.0.19041.4355, 6/21/2006 on Intel(R) HD Graphics 5500 >>monitor.sys
I can't find a video controller in Device Manager! Under Sound, video,
and game controllers there are 3 items, all about audio.
When I try to update driver, it says it has the best driver now.
Generic PnP monitor.
Is that for sure? It's the best? Yet it mentions Windows update and
the device manufacturer's website.
So I go to acer.com. I thought I did this when I first installed
windows.
The only thing video related is Video Driver. And I find one for Intel
and one for Nvidia, but since Device Manager had said "6/21/2006 on >>Intel(R) HD Graphics 5500" that means for certain I want the Intel one, >>right? The instructions don't even hint how to choose.
I dl the Intel version and extract the files which are from 2015,
It has instructions that end with clicking on "igdlh.INF" They really
mean igdlh64.INF, right?
It's in the Graphics subdirectory of these new driver files. It's
the only .inf file.
Today I found a fourth example, like the previous quoted paragraph, of
color problems for Firefox on the winHome10 laptop, but not in Chrome on
the same computer, and not in Firefox on the winPro10 desktop. An
easily reproduced example.
I'm a little tired of pursuing this but I wanted to report it,
I get blood tests at Quest Diagnostics, which operates in all 50 US
states iiuc and 2 territories and 4 other countries, and the reports
are posted in my part of theri webpage, and when the test result is
good, there is a bright green rectangle around the value, and when the
result is bad there is a bright red rectangle around the value. But in Firefox on the laptop, there are no rectangles, there are no signes of
the rectangles, no outlines, no nuttin'.
if you want I'll find that part of the code for their webpage that says
there is a rectangle and color it should be, and I can post it here. Do
you think that would give a clue as to where the problem was?
On Wed, 10/30/2024 9:53 PM, Ant wrote:
micky <NONONOmisc07@fmguy.com> wrote:
In alt.comp.os.windows-10, on Fri, 25 Oct 2024 18:02:58 -0400, "Alan K." >>> <alan@invalid.com> wrote:
I normally try Intel's web page for Intel drivers.
I will look there.
I guess you lost any documentation from Acer or any driver discs etc?
got the laptop free from a friend.
Check Acer's web site for this specific laptop model. It should have all the drivers.
... for Windows 8. That's why the NVidia driver version number is so old. If you
do a catalog search on Intel HD 5500, a newer driver is staged in the MSFT catalog server.
There is only one NVidia chip type for the laptop, but we don't know in this >case whether the location on the PCB is populated or not. The board is designed
so you can depop it and make board variants. For example, one board variant >has the NVidia GPU and two VRAM chips. Another board has NVidia GPU and four VRAM chips.
Paul
In alt.comp.os.windows-10, on Wed, 30 Oct 2024 23:58:17 -0400, Paul
do a catalog search on Intel HD 5500, a newer driver is staged in the MSFT catalog server.
There is only one NVidia chip type for the laptop, but we don't know in this >> case whether the location on the PCB is populated or not. The board is designed
so you can depop it and make board variants. For example, one board variant >> has the NVidia GPU and two VRAM chips. Another board has NVidia GPU and four VRAM chips.
How do you know these things.
You can compare Chrome versus Firefox, on this web page, to see
if the colors are the same on the fish.
https://webglsamples.org/aquarium/aquarium.html
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 507 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 209:23:05 |
| Calls: | 9,969 |
| Files: | 13,828 |
| Messages: | 6,357,980 |
