2) What was this about? Why was it running me around to install a
driver and then telling me no driver is installed but the yellow
triangle is gone anyhow?
Am 08.03.2025 10:28 Uhr schrieb micky:
2) What was this about? Why was it running me around to install a
driver and then telling me no driver is installed but the yellow
triangle is gone anyhow?
Please give the PCI id that is being shown in the device's properties.
In alt.comp.os.windows-10, on Sat, 8 Mar 2025 16:38:43 +0100, Marco
Moock <mm+solani@dorfdsl.de> wrote:
Am 08.03.2025 10:28 Uhr schrieb micky:
2) What was this about? Why was it running me around to install a
driver and then telling me no driver is installed but the yellow
triangle is gone anyhow?
Please give the PCI id that is being shown in the device's properties.
Under Details/Properties there are a bunch of things that start with
PCI, but no ID. Under Hardware IDs there are PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025&REV_03 PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025
PCI\VEN_8086&DEV_9CA2&CC_0C0500
PCI\VEN_8086&DEV_9CA2&CC_0C05
Is it one of those?
When I was having trouble with the colors on my, fwiw, Acer Aspire
E5-573, and again when I got a yellow triangle warning in Device Manager >telling me to reinstall a driver** for Mobile 5th Generation Intel(R) >Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
the suppport page for my model, but not only was there no newer driver
for either one, there was no list of drivers at all.
The only thing there was Acer Quick Access, and all that does is let you >adjust bluelight reduction, power-off usb charging, and what the power
button does, most of which is already done and settled.
1) The laptop was built for win7 or 8, and is maybe 10 years old, but
so what? Is this a serious bad mark against Acer in general that it
doens't have the list of drivers? My problems are currently solved and
I have backups of the whole system, but should I complain to Acer, so
they know people don't like this?
In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky <NONONOmisc07@fmguy.com> wrote:
When I was having trouble with the colors on my, fwiw, Acer Aspire
E5-573, and again when I got a yellow triangle warning in Device Manager
telling me to reinstall a driver** for Mobile 5th Generation Intel(R)
Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
the suppport page for my model, but not only was there no newer driver
for either one, there was no list of drivers at all.
Ironic problem since I later found the "driver" on the windows MS update list, and installing it made no change, doesn't even claim to be
installed, though the yellow triangle is now gone.
The only thing there was Acer Quick Access, and all that does is let you
adjust bluelight reduction, power-off usb charging, and what the power
button does, most of which is already done and settled.
1) The laptop was built for win7 or 8, and is maybe 10 years old, but
so what? Is this a serious bad mark against Acer in general that it
doens't have the list of drivers? My problems are currently solved and
I have backups of the whole system, but should I complain to Acer, so
they know people don't like this?
I appreciate your answers to the second part of my question, but isn't
the part above more important, and unforgivable? Why does Acer not have
a list of drivers for my model laptop. What if the harddrive fails?
What if I were "bad" and never made a backup, or made one and lost it,
or had one but didn't know how to extract the drivers from the backup?
Or my father or someone had put the laptop aside when the HDD failed and
I inherited it with no prior chance to back it up? How can a
name-brand company fail to provide drivers and still be respectable or trustable?
As I said, an Acer Aspire E5-573
This is their driver page, https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
FWIW. I couldn't find this page by entering the model number, as I think
I did only a month ago. Instead I had to read their forum and there were
many questions over the last 10 yars about this model, but one from
Dec. 2024, not from me, also said he could not find drivers and someone provided this page. Perhaps he just took a good page and changed the
model number but as you will see this has no drivers, only a Quick
Access utility. And it has only one OS, win10 64 bit, when it was built
for win 8 or earlier and runs win10 very well, if it has drivers. I'm
sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
that they've taken them down from their website?
They have a customer service phone number, but I want to know how
outraged I should be when I call. Also, my model has an SNID and a
serial number, and their utility finds them, but neither is in their own
list because the computer is too old to have the numbers saved by them.
micky wrote on 3/9/2025 10:41 AM:
As I said, an Acer Aspire E5-573
This is their driver page,
https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
And it has only one OS, win10 64 bit, when it was built
for win 8 or earlier and runs win10 very well, if it has drivers. I'm
sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
that they've taken them down from their website?
No. it's been Acer practice for quite some time to remove drivers for
models that have not been supported for some time.
Typically a grace period once support ends, then eventual removal.
They have a customer service phone number, but I want to know howCalling isn't going to help. Other's have asked similar questions in Acer >forums and third party sites (i.e. drivers no longer present to download
outraged I should be when I call. Also, my model has an SNID and a
serial number, and their utility finds them, but neither is in their own
list because the computer is too old to have the numbers saved by them.
for old, no longer supported devices)...the answer is the same(as noted >above).
In the event the Win10 or Win11 on that device(or even installing Win8 if >desired) Windows will still provide all the drivers necessary for the
device to function.
- In the event you wish to obtain specific drivers archived by third
party sites(e.g. Acer's last drivers or drivers from the device's
hardware manufacturer - the latter not always applicable to OEM pre-built >as-shipped device like the E5-573) you can follow that path - but highly >unlikely that route will be more beneficial than the Windows provided >drivers(included for a Win10/11/8x or available via Windows Update
'Optional updates'
Lastly, the disappearnce of the 'yellow exclamation mark' when >using/installing the Windows Update Optional update proved that Windows >itself was capable of resolving the issue without any need whatsoever to >obtain a file(or driver) from Acer.
On Sun, 3/9/2025 1:41 PM, micky wrote:
In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
<NONONOmisc07@fmguy.com> wrote:
When I was having trouble with the colors on my, fwiw, Acer Aspire
E5-573, and again when I got a yellow triangle warning in Device Manager >>> telling me to reinstall a driver** for Mobile 5th Generation Intel(R)
Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
the suppport page for my model, but not only was there no newer driver
for either one, there was no list of drivers at all.
Ironic problem since I later found the "driver" on the windows MS update
list, and installing it made no change, doesn't even claim to be
installed, though the yellow triangle is now gone.
The only thing there was Acer Quick Access, and all that does is let you >>> adjust bluelight reduction, power-off usb charging, and what the power
button does, most of which is already done and settled.
1) The laptop was built for win7 or 8, and is maybe 10 years old, but
so what? Is this a serious bad mark against Acer in general that it
doens't have the list of drivers? My problems are currently solved and >>> I have backups of the whole system, but should I complain to Acer, so
they know people don't like this?
I appreciate your answers to the second part of my question, but isn't
the part above more important, and unforgivable? Why does Acer not have
a list of drivers for my model laptop. What if the harddrive fails?
What if I were "bad" and never made a backup, or made one and lost it,
or had one but didn't know how to extract the drivers from the backup?
Or my father or someone had put the laptop aside when the HDD failed and
I inherited it with no prior chance to back it up? How can a
name-brand company fail to provide drivers and still be respectable or
trustable?
As I said, an Acer Aspire E5-573
This is their driver page,
https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
FWIW. I couldn't find this page by entering the model number, as I think
I did only a month ago. Instead I had to read their forum and there were
many questions over the last 10 yars about this model, but one from
Dec. 2024, not from me, also said he could not find drivers and someone
provided this page. Perhaps he just took a good page and changed the
model number but as you will see this has no drivers, only a Quick
Access utility. And it has only one OS, win10 64 bit, when it was built
for win 8 or earlier and runs win10 very well, if it has drivers. I'm
sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
that they've taken them down from their website?
They have a customer service phone number, but I want to know how
outraged I should be when I call. Also, my model has an SNID and a
serial number, and their utility finds them, but neither is in their own
list because the computer is too old to have the numbers saved by them.
I have an Acer laptop (single core AMD processor, 3GB of RAM).
I was given the laptop by someone who didn't need it. It was in
mint condition (it was a prize in a contest, so absolutely no ones
taste is called into disrepute by the acquisition of such a low
end laptop).
In the factory restore partition, are some DVD images which
the laptop will only prepare one time, according to some arbitrary
and silly rules.
DVD1 \
DVD2 \___ Win7 factory restore DVD set
DVD3 /
Driver CD <=== this has ALL THE DRIVERS you could ever need
It is specifically given to you, so if you use Microsoft W7 media,
all the drivers can be restored afterwards. Drivers that work.
OK, so what has changed recently.
1) Less factory restore materials.
2) Insistence that customers do emergency reinstall, using
"free" Microsoft materials. Download your Win10, reinstall it.
Start with an unrecoverable Royalty OEM OS, restore a Plain Jane MS OS image.
3) Automatic "driver" install. This is "good" when the drivers
are the Intel drivers. This is "not good" when the drivers are the
homemade Microsoft drivers (like the drivers for my webcam that
doom my webcam not to work - so-called "frameserve" software suite
which is simply "MyBadDriverProject"). Logitech driver = camera at 1600x1200,
MyBadDriverProject = 960x720 or 320x240 or ... spin the dial, win a prize.
Every boot gives a different result. Even *Linux* is fucking well doing this,
my webcam (Logitech Quickcam 9000 with Bausch + Lomb glass optics)
only runs at 320x240. If I boot Windows 7 and use the Logitech installed software,
1600x1200 @ 5 FPS with Auto Focus and Rightlight, just... like... always.
Do you see what a diseased little world we live in ? Yet ?
Paul
But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.
But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.
If and when the grim reaper show up, whoever gets 'it' will probably be
more resourceful and forward thinking(dispose, recycle, replace with
newer) and similar for the late 1940's ancient heater(maybe even sell it
on Ebay as an antique).
When I was having trouble with the colors on my, fwiw, Acer Aspire
E5-573, and again when I got a yellow triangle warning in Device Manager telling me to reinstall a driver** for Mobile 5th Generation Intel(R) Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
the suppport page for my model, but not only was there no newer driver
for either one, there was no list of drivers at all.
The only thing there was Acer Quick Access, and all that does is let you adjust bluelight reduction, power-off usb charging, and what the power
button does, most of which is already done and settled.
1) The laptop was built for win7 or 8, and is maybe 10 years old, but
so what? Is this a serious bad mark against Acer in general that it
doens't have the list of drivers? My problems are currently solved and
I have backups of the whole system, but should I complain to Acer, so
they know people don't like this?
**For SMBus, the Device Manager entry said to install a new driver, so I
used the Driver tab of the Device Manager Properties box to search for a
new driver and there was not one in my PC, so it suggested Windows
Update. There, in the list at View all Optional Updates, there was a
driver listed that exactly matched, every word, what I was looking for,
so I dl'd it and installed it and the litle yellow triangle in the icon disappeared even before I restarted windows, like the instructions said
to do and implied I had to do. And after I restarted Windows it still
said "No drivers are installed for this device" but the yellow triangle
was gone.
2) What was this about? Why was it running me around to install a
driver and then telling me no driver is installed but the yellow
triangle is gone anyhow?
On 08/03/2025 15:28, micky wrote:
When I was having trouble with the colors on my, fwiw, Acer AspireI've not had any problems finding drivers since I started using Snappy
E5-573, and again when I got a yellow triangle warning in Device Manager .....
Driver Installer Origin
Ideal for reinstalling Windows when you don't have the motherboard CD
I run it from a USB drive so that it will find drivers for whichever
machine (Desktop/Laptop) it's plugged into.
- https://www.glenn.delahoy.com/snappy-driver-installer-origin/
I've left Windows 11 group in my reply because it is relevant across the >groups.
micky <NONONOmisc07@fmguy.com> wrote:
[...]
But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.
Instead of all your complaining, why don't you just put the (install
versions) of the drivers on the laptop? 'Problem' solved.
Elsewhere you mention that the harddisk failed before anyboody had
bothered to make backup of it and hence of the Acer recovery partition.
That was hardly Acer's fault, was it?
As to other brands doing things differently: As Winston mentioned,
Acer's practice is quite common. The in-support period of a product is
the time to get the brand/model specific software and documentation. No
sense in whingeing long after the fact.
FYI, I checked for my previous 2015 HP Pavilion 15-p142nd laptop,
which came with Windows 8/8.1 and the HP Support site also no longer has >software for that laptop, so similar to Acer.
Finally, why is this crossposted to the Windows 11 group?
[...]
In alt.comp.os.windows-10, on 10 Mar 2025 10:21:51 GMT, Frank Slootweg <this@ddress.is.invalid> wrote:Look here: C:\Windows\System32\DriverStore\"
First I want to say that I was finally able to reply to your post in the Win11 group in the thread "Re: Why Combine taskbar buttons and Hide
labels are combined?" and I give my reasons why it took so long. Because
your last post was Feb 26th I was afraid you might not see it.
micky <NONONOmisc07@fmguy.com> wrote:
[...]
But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end >>> up in the situation I fear.
Instead of all your complaining, why don't you just put the (install
versions) of the drivers on the laptop? 'Problem' solved.
a I don't know which of the files in my computer are drivers, and if I figure that out, I won't know what they are drivers for , and other
people in my shoes know even less than I do. I suppose I could go
through every Properites/Drivers box in Device Manager, make a list, and
find and save all those, but that would take a lot of time, compared to
going to a manufacturer's web page, and dl'ing all the drivers there.
Elsewhere you mention that the harddisk failed before anyboody had
bothered to make backup of it and hence of the Acer recovery partition.
That was hardly Acer's fault, was it?
No it wasn't.
##
Just like if you crash your Buick it's not GM's fault, but you'd still
like to deal with a company that stocks repair parts. (It's not an easy comparison because car makers do run out of some parts after a few
years, and I hear they destroy their remaining stock not long after
that, but otoh car parts take up a lot of space (esp. compared to
digital files), and after-market manufacturers continue to make parts
long after car makers don't stock them. That compares to your
suggestion to go to MS for drivers, but the difference is that mechanics
and almost everyone else know about autoparts store, and only the
educated know what to do when a driver is not on the computer
manufacturer's page. There wasn't even a suggestion of what to do on the
Acer so-called support page.
As to other brands doing things differently: As Winston mentioned,
Acer's practice is quite common. The in-support period of a product is
the time to get the brand/model specific software and documentation. No
sense in whingeing long after the fact.
So if you find your expensive jewelry has been stolen, probably by a
house guest years ago, there is no sense in complaining about it?
If by "sense" you mean the ability to be recompensed, the situation is
the same that computer users are in, they won't get any, but if by
sense, you mean having a plan to buy a different brand of computer next
time, that's equivalent to not letting the same house guest into your
home. Those are both sensible plans, and all I said is I wasn't going
to buy Acer again.
(I had to look up whinge.)
FYI, I checked for my previous 2015 HP Pavilion 15-p142nd laptop,
which came with Windows 8/8.1 and the HP Support site also no longer has
software for that laptop, so similar to Acer.
Again, disappointing. These old computers can still do many things.
It's not like they are runing win3.1 We shouldn't be even somewhat
pushed to scrap them.
Finally, why is this crossposted to the Windows 11 group?
Probably by mistake. Sorry. Although people with win11 will also face
this same problem in what I think is too short a time.
[...]
Again, disappointing. These old computers can still do many things.Look here: C:\Windows\System32\DriverStore\"
It's not like they are runing win3.1 We shouldn't be even somewhat
pushed to scrap them.
Finally, why is this crossposted to the Windows 11 group?
Probably by mistake. Sorry. Although people with win11 will also face
this same problem in what I think is too short a time.
[...]
In alt.comp.os.windows-10, on Tue, 1 Apr 2025 20:27:17 -0400, Zaidy036 <Zaidy036@air.isp.spam> wrote:
Again, disappointing. These old computers can still do many things.Look here: C:\Windows\System32\DriverStore\"
It's not like they are runing win3.1 We shouldn't be even somewhat
pushed to scrap them.
Finally, why is this crossposted to the Windows 11 group?
Probably by mistake. Sorry. Although people with win11 will also face >>> this same problem in what I think is too short a time.
[...]
Thanks. Looking now.
In alt.comp.os.windows-10, on 10 Mar 2025 10:21:51 GMT, Frank Slootweg <this@ddress.is.invalid> wrote:[...]
micky <NONONOmisc07@fmguy.com> wrote:
[...]
But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.
Instead of all your complaining, why don't you just put the (install
versions) of the drivers on the laptop? 'Problem' solved.
a I don't know which of the files in my computer are drivers, and if I figure that out, I won't know what they are drivers for , and other
people in my shoes know even less than I do. I suppose I could go
through every Properites/Drivers box in Device Manager, make a list, and
find and save all those, but that would take a lot of time, compared to
going to a manufacturer's web page, and dl'ing all the drivers there.
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 507 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 184:46:47 |
| Calls: | 9,958 |
| Files: | 13,825 |
| Messages: | 6,355,759 |
