Written by Christy Williams, Director of 9-1-1
I was a little sad as I reflected on 2022. I can’t help feeling there
is still a great deal of negativity, pain, and suffering in the world
since the pandemic. It seems many people remain unsettled. The new
normal isn’t normal for any of us yet, but we can all agree things
have changed since 2020 and likely will never be the same.
As early adopters at NCT9-1-1, we embrace change. However, some of
the changes we have seen are not positive and have become challenges
for us to overcome. We are facing a staffing crisis in the Emergency Communications Centers (ECCs), in 9-1-1 administrative entities, and
in local government in general. We are also dealing with a lot more
mental health issues than ever before. The last two plus years have
shown increased cases of anxiety, stress, depression, and Post
Traumatic Stress Disorder in our industry. Of course, NCT9-1-1 and
other 9-1-1 entities are working on strategies to mitigate these
challenges.
https://www.nct911.org/reflections-on-2022/
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