• Verizon want to give me a free phone, or maybe not [telecom]

    From Bill Horne@21:1/5 to All on Fri Aug 19 18:15:57 2022
    I have, for the last few months, been talking about Verizon's "3G"
    network being retired, and how my wife's "4G LTE" phone isn't
    acceptable to Verizon's vision of the future, and how Verizon keeps
    telling me I have to spend a whole lot of money to earn the privilege
    of continuing to pay them for cellular service.

    The latest missive arrive a day or two ago, and I'll quote the
    relevant passages FYI:

    One or More of Your Devices Will Stop Working on January 1,
    2023. We're Here to Help.

    In order to make way for more advanced and reliable cellular
    services, older 3G networks are being decommisshioned by
    U.S. wireless carriers. At Verizon, our 3G network will be shut
    down by December 31, 2022.

    This means that beginning January 1, 2023, any Verizon device
    (and network externder) that does not support our newer network
    technologies will lose the ability to call, text, or use data,
    including the ability to make 911 emergency calls.

    We don't want to see your service disrupted. We have many options
    to keep you connected, including free phones.

    Now, I'm as anxious as the next guy to retain the ability to dial 911
    if the occasion arrises, although I am kind of miffed that Verizon
    chooses to try to shame me with the fact that they're willing to risk
    the loss of life or limb in order to make more obscene profits.

    I like relizble cellular networks, too, although one is about as
    reliable as any other, or about one-tenth as reliable as a copper pair
    from the Central Office to my home. What happed, Verizon, to the
    copper pairs?

    As for "any Verizon device," well, my wife has a device that says "4g
    LTE" *AND* "Verizon" on it, so I think that qualifies it as a "Verizon
    device." I don't know why a phone labelled "4G LTE" would be unable to
    work after the end of this year, just after the Novemeber elections in
    the U.S., but I'd guess that it has something to do with generating
    more income for Verizon.

    A few weeks ago, Someone commented that some phones are labelled "4G"
    but only have "4G" data capabilities, and only "3G" voice capabil-
    ities. My wife's phone, IIRC, is an LG 930 AT - what Verizon calls an
    "LG Spectrum 2" in the lists of devices I own that are going to stop
    working at the end of this year, right after the elections in the U.S.

    As for "network externders" stopping, well, that's kind of weird: you
    see, I own a network extender, which is a tiny cell site sitting on my
    shelf next to my Internet cable modem and my router, and it converts
    whatever kind of cell signal my wife's phone puts out into IP packets
    that are routed to Verizon over the Internet connection that I pay
    for, so it seems really odd to me that the network extender would stop
    working at the same time Verizon's cell towers stop offering "3G"
    service. After all, the network extender is still working, at least
    within a few feet of my home, and my wife's phone could stil use it if
    both were left alone. I assume is has something to do with generating
    more income for Verizon.

    THose are topics for further debate, but the biggest item on my list
    of things-they-are-getting-wrong is the claim that Verizon has many
    options available to keep me connected, including a free phone. You
    see, I called Verizon's customer service department, and I told them I
    was interested in having the privilege of paying them $73 pre month if
    they would provide me with the 'free phone' their letter mentions.

    I spent over 15 minutes on hold, and endured endless claims that
    "someone" would be with me, and an offer to sell me a new cellular
    phone for "only five dollars a month," but I never, even once, heard
    anything from anyone who could supply me with a free phone to replace
    the "4G LTE" phone my wife has.

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  • From Fred Goldstein@21:1/5 to Bill Horne on Sat Aug 20 12:04:42 2022
    This is a multi-part message in MIME format.
    On 8/19/2022 2:15 PM, Bill Horne wrote:
    I have, for the last few months, been talking about Verizon's "3G"
    network being retired, and how my wife's "4G LTE" phone isn't
    acceptable to Verizon's vision of the future, and how Verizon keeps
    telling me I have to spend a whole lot of money to earn the privilege
    of continuing to pay them for cellular service.

    ...

    A few weeks ago, Someone commented that some phones are labelled "4G"
    but only have "4G" data capabilities, and only "3G" voice capabil-
    ities. My wife's phone, IIRC, is an LG 930 AT - what Verizon calls an
    "LG Spectrum 2" in the lists of devices I own that are going to stop
    working at the end of this year, right after the elections in the U.S.

    The LG VS930 came out about ten years ago, and runs Android 4, which in smartphone terms is somewhere like using Windows 98 (Android releases
    come faster than Windows). Its LTE support is limited to Band 13. That
    is Verizon's widest-coverage band and by an FCC rule specific to Band 13
    (the only nationwide mobile license) they are supposed to allow "any" compatible device on that network. But they may not have had VoLTE
    finished by 2012, so the phone's voice support is probably only CDMA.
    Plus Verizon's 4G network nowadays makes extensive use of bands 5 (800
    MHz cellular), 2 (1900 MHz PCS), and 66 (1700/2100 MHz AWS, superset of
    Band 4).

    VZW's web site lists a number of "free" phones, free if you sign up with
    a 36-month contract with certain plans, but that's for new lines only,
    and you may not like that kind of lock-in anyway. Still, it's a fact of
    life that cell phones are designed for a lifespan of about 3 years, and
    the networks take that into account. You can get still-supported used
    phones off of eBay if you don't want to shell out for new, though decent
    if basic Motos are under $200.

    --
    Fred R. Goldstein k1io fred "at" interisle.net
    Interisle Consulting Group
    +1 617 795 2701

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    <div class="moz-cite-prefix">On 8/19/2022 2:15 PM, Bill Horne wrote:<br>
    </div>
    <blockquote type="cite"
    cite="mid:20220819181557.GA121797@telecomdigest.us">
    <pre class="moz-quote-pre" wrap="">I have, for the last few months, been talking about Verizon's "3G"
    network being retired, and how my wife's "4G LTE" phone isn't
    acceptable to Verizon's vision of the future, and how Verizon keeps
    telling me I have to spend a whole lot of money to earn the privilege
    of continuing to pay them for cellular service.

    ...

    A few weeks ago, Someone commented that some phones are labelled "4G"
    but only have "4G" data capabilities, and only "3G" voice capabil-
    ities. My wife's phone, IIRC, is an LG 930 AT - what Verizon calls an
    "LG Spectrum 2" in the lists of devices I own that are going to stop
    working at the end of this year, right after the elections in the U.S.
    </pre>
    </blockquote>
    <br>
    The LG VS930 came out about ten years ago, and runs Android 4, which
    in smartphone terms is somewhere like using Windows 98 (Android
    releases come faster than Windows). Its LTE support is limited to
    Band 13. That is Verizon's widest-coverage band and by an FCC rule
    specific to Band 13 (the only nationwide mobile license) they are
    supposed to allow "any" compatible device on that network. But they
    may not have had VoLTE finished by 2012, so the phone's voice
    support is probably only CDMA. Plus Verizon's 4G network nowadays
    makes extensive use of bands 5 (800 MHz cellular), 2 (1900 MHz PCS),
    and 66 (1700/2100 MHz AWS, superset of Band 4). <br>
    <br>
    VZW's web site lists a number of "free" phones, free if you sign up
    with a 36-month contract with certain plans, but that's for new
    lines only, and you may not like that kind of lock-in anyway. 
    Still, it's a fact of life that cell phones are designed for a
    lifespan of about 3 years, and the networks take that into account.
    You can get still-supported used phones off of eBay if you don't
    want to shell out for new, though decent if basic Motos are under
    $200.<br>
    <pre class="moz-signature" cols="72">--
    Fred R. Goldstein k1io fred "at" interisle.net
    Interisle Consulting Group
    +1 617 795 2701</pre>
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  • From Bill Horne@21:1/5 to Fred Goldstein on Sat Aug 20 21:40:02 2022
    On Sat, Aug 20, 2022 at 12:04:42PM -0400, Fred Goldstein wrote:
    On 8/19/2022 2:15 PM, Bill Horne wrote:
    A few weeks ago, Someone commented that some phones are labelled
    "4G" but only have "4G" data capabilities, and only "3G" voice
    capabil- ities. My wife's phone, IIRC, is an LG 930 AT - what
    Verizon calls an "LG Spectrum 2" in the lists of devices I own
    that are going to stop working at the end of this year, right
    after the elections in the U.S.

    The LG VS930 came out about ten years ago, and runs Android 4, which in smartphone terms is somewhere like using Windows 98 (Android releases come faster than Windows). Its LTE support is limited to Band 13. That is Verizon's
    widest-coverage band and by an FCC rule specific to Band 13 (the only nationwide mobile license) they are supposed to allow "any" compatible device on that network. But they may not have had VoLTE finished by 2012, so the phone's voice support is probably only CDMA. Plus Verizon's 4G network nowadays
    makes extensive use of bands 5 (800 MHz cellular), 2 (1900 MHz PCS), and 66 (1700/2100 MHz AWS, superset of Band 4).

    Here are the details on my wife's phone (From the phone's settings
    menu, "Phone info" page):

    Phone Model number is "VS930 4G"
    Warranty Date Code 04/04/2013 18:36

    I hope someone has access to databases that can provide an
    authoritative yes/no answer about whether this phone is "3G" or "4G."
    More to the point, I hope someone can tell me how to keep it in use
    after the end of the year.

    I either have to throw out the phone and the Network Extender I
    bought, or convince Verizon that they've made a mistake. I suspect
    that the Network Extender is going to stop working no matter what: I
    bought it from Verizon when I found out that their covereage was not
    as good as the other ham operators in town said it was, but Verizon
    doesn't seem interested in offering the increased reliability and
    covrage that these devices offer to users in the hills of Western
    North Carolina - many of the businesses in town make them available to
    their customers - and I suspect that their PR crew can't stand the
    thought of having to admit that even Verizon is subject to the laws of
    physics.

    Time will tell: rather than endure sub-par service and being able to
    make calls only from certain rooms of my home, or when standing on my
    porch, I'll just use my VoIP phone: it works reliably, so I'll be able
    to get calls even while I'm inside my home. My wife still helps out
    with meals-on-wheels once a week, and I'll give her my Ting mobile 5G
    phone to use. I pay $25 a month for it, and it seems to work OK in the
    car.

    Bill

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