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  • Corsair not longer honoring its warranty?

    From Shadow@21:1/5 to All on Wed Oct 30 16:03:53 2024
    Exchanged 14 messages with Corsair's Zendesk "support". It asks me for
    serial number and proof of purchase and a photo of the item, I send
    them, then it asks me to resend serial number, proof of purchase, plus
    a photo, I resend them, etc and etc.

    40 days in all of pure frustration.

    Well, either their AI is broken, someone at Zendesk is sleeping on the
    job or Corsair can no longer be trusted.

    Anyone else had problems with Corsair?
    []'s

    Article is a PSU, off topic here, but couldn't find any PSU groups,
    and Corsair does make, or rather, resell drives.
    --
    Don't be evil - Google 2004
    We have a new policy - Google 2012
    Google Fuchsia - 2021

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  • From Jeff Jonas@21:1/5 to All on Fri Nov 1 22:25:25 2024
    Exchanged 14 messages with Corsair's Zendesk "support". It asks me for
    serial number and proof of purchase and a photo of the item, I send
    them, then it asks me to resend serial number, proof of purchase

    I went thru something similar with a Kellogg's offer
    that required a photo of the receipt.
    It's an AI/bot, no humans involved.
    All attempts were rejected. I gave up.
    --

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    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Shadow@21:1/5 to All on Fri Nov 1 20:42:28 2024
    On Fri, 1 Nov 2024 22:25:25 -0000 (UTC), jeffj@panix.com (Jeff Jonas)
    wrote:

    Exchanged 14 messages with Corsair's Zendesk "support". It asks me for >>serial number and proof of purchase and a photo of the item, I send
    them, then it asks me to resend serial number, proof of purchase

    I went thru something similar with a Kellogg's offer
    that required a photo of the receipt.
    It's an AI/bot, no humans involved.
    All attempts were rejected. I gave up.

    I thought Zendesk hired people ....
    Though Corsair is to blame too. There is no way to contact
    them other through Zendesk.
    []'s


    --
    Don't be evil - Google 2004
    We have a new policy - Google 2012
    Google Fuchsia - 2021

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)