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  • Bookworm: Weird Firefox issue

    From local10@21:1/5 to All on Wed May 22 23:10:01 2024
    Hi,

    Have been using Debian + Firefox with Tutanota email for a number of years and everything was fine until about a week ago when I started to get a blank empty white page when trying to access the Tutanota login page: https://mail.tutanota.com/login

    Tried https://mail.tutanota.com/login in Chromium and it works as it should, that is, shows a proper log in page with the ID and password fields, no issues. Tried https://mail.tutanota.com/login in Firefox v126 but still got an empty white page.

    Any ideas? Thanks

    $ aptitude show firefox-esr
    Package: firefox-esr                     
    Version: 115.11.0esr-1~deb12u1

    Operating System: Debian GNU/Linux 12
    KDE Plasma Version: 5.27.5 KDE Frameworks Version: 5.103.0 Qt Version: 5.15.8 Kernel Version: 6.1.0-21-amd64 (64-bit)
    Graphics Platform: X11

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  • From Charles Curley@21:1/5 to local10@tutanota.com on Wed May 22 23:20:02 2024
    On Wed, 22 May 2024 23:02:17 +0200 (CEST)
    local10 <local10@tutanota.com> wrote:

    Have been using Debian + Firefox with Tutanota email for a number of
    years and everything was fine until about a week ago when I started
    to get a blank empty white page when trying to access the Tutanota
    login page: https://mail.tutanota.com/login

    Tried https://mail.tutanota.com/login in Chromium and it works as it
    should, that is, shows a proper log in page with the ID and password
    fields, no issues. Tried https://mail.tutanota.com/login in Firefox
    v126 but still got an empty white page.

    Any ideas? Thanks

    $ aptitude show firefox-esr
    Package: firefox-esr                     
    Version: 115.11.0esr-1~deb12u1

    I get what looks like a proper log-in page on both firefox and vivaldi
    (a derivative of chromium).

    BTW, they are advising of a change in log-in URL.

    charles@hawk:~$ pre firefox vivaldi
    firefox-esr 115.11.0esr-1~deb12u1 amd64
    vivaldi-stable 6.7.3329.31-1 amd64
    charles@hawk:~$

    Try a hard refresh to clear your cache: ctl-r.

    --
    Does anybody read signatures any more?

    https://charlescurley.com
    https://charlescurley.com/blog/

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  • From Michael =?utf-8?B?S2rDtnJsaW5n?=@21:1/5 to All on Thu May 23 08:20:01 2024
    On 22 May 2024 15:17 -0600, from charlescurley@charlescurley.com (Charles Curley):
    about a week ago when I started
    to get a blank empty white page when trying to access the Tutanota
    login page: https://mail.tutanota.com/login

    I get what looks like a proper log-in page on both firefox and vivaldi

    Works fine for me too, on the same firefox-esr package version.

    If clearing the browser cache doesn't help, try with a brand new fresh
    profile. `firefox --no-remote --new-instance --ProfileManager` should
    be a good start. If it works in a brand new profile, it's _something_
    about your Firefox settings.

    --
    Michael Kjörling 🔗 https://michael.kjorling.se “Remember when, on the Internet, nobody cared that you were a dog?”

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  • From local10@21:1/5 to All on Thu May 23 12:20:01 2024
    May 23, 2024, 02:11 by 2695bd53d63c@ewoof.net:

    Works fine for me too, on the same firefox-esr package version.

    If clearing the browser cache doesn't help, try with a brand new fresh profile. `firefox --no-remote --new-instance --ProfileManager` should
    be a good start. If it works in a brand new profile, it's _something_
    about your Firefox settings.


    I've tried the following but it didn't help:

       1. FF 115.11.0esr (64-bit) with a new profile
       2. FF v126 with a new profile
       3. Purged (aptitude purge) and reinstalled FF 115.11.0esr again

    Looked into this further (using Web Developer Tools, Ctrl+Shift+I, Network tab)) and it appears that when the log in page is loading  the "gui-base-TfJ0d3Pr.js <https://mail.tutanota.com/gui-base-TfJ0d3Pr.js>"  script fails to fully load with the "NS_
    ERROR_NET_PARTIAL_TRANSFER" error.

    Am really puzzled as to why this script fails to load now. Tutanota had worked fine for me for years until this issue showed up a week ago.

    The FF console shows the following:

    Loading failed for the <script> with source “https://mail.tutanota.com/gui-base-TfJ0d3Pr.js”. login:1:1
    error Error: https://mail.tutanota.com/gui-base-TfJ0d3Pr.js, https://mail.tutanota.com/sanitizer-qpXkKHr8.js (SystemJS https://git.io/JvFET#3)
        instantiate https://mail.tutanota.com/polyfill.js:1 x.instantiate/</<@https://mail.tutanota.com/polyfill.js:1:6483
    Logger.ts:89:18
    Encountered error when trying to handle errors with ErrorHandlerImpl Error: https://mail.tutanota.com/gui-base-TfJ0d3Pr.js, https://mail.tutanota.com/sanitizer-qpXkKHr8.js (SystemJS https://git.io/JvFET#3)
        instantiate https://mail.tutanota.com/polyfill.js:1
    Logger.ts:99:18
    error Error: https://mail.tutanota.com/gui-base-TfJ0d3Pr.js, https://mail.tutanota.com/sanitizer-qpXkKHr8.js (SystemJS https://git.io/JvFET#3)
        instantiate https://mail.tutanota.com/polyfill.js:1 x.instantiate/</<@https://mail.tutanota.com/polyfill.js:1:6483
    Logger.ts:89:18
    error Error: https://mail.tutanota.com/gui-base-TfJ0d3Pr.js, https://mail.tutanota.com/sanitizer-qpXkKHr8.js (SystemJS https://git.io/JvFET#3)
        instantiate https://mail.tutanota.com/polyfill.js:1 x.instantiate/</<@https://mail.tutanota.com/polyfill.js:1:6483
    Logger.ts:89:18
    ....


    Thanks to everyone who responded.

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  • From Henning Follmann@21:1/5 to All on Thu May 23 14:50:01 2024
    On Thu, May 23, 2024 at 12:09:42PM +0200, local10 wrote:
    May 23, 2024, 02:11 by 2695bd53d63c@ewoof.net:

    Works fine for me too, on the same firefox-esr package version.

    If clearing the browser cache doesn't help, try with a brand new fresh profile. `firefox --no-remote --new-instance --ProfileManager` should
    be a good start. If it works in a brand new profile, it's _something_
    about your Firefox settings.


    I've tried the following but it didn't help:

    1. FF 115.11.0esr (64-bit) with a new profile
    2. FF v126 with a new profile
    3. Purged (aptitude purge) and reinstalled FF 115.11.0esr again

    [...]

    I had a similar issue 6 month ago.
    I also tried those steps without any success.

    Then I created a new account and there the issue did not appear.
    So, I thought, it has to be something account specific.

    I deleted these directories:
    ~/.cache/mozilla/firefox
    ~/.mozilla/firefox

    At the next launch firefox greated me with the new user welcome.
    You have to start from scratch but it resolved the issue.

    -H


    --
    Henning Follmann | hfollmann@itcfollmann.com

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  • From =?UTF-8?Q?Roland_M=C3=BCller?=@21:1/5 to Henning Follmann on Fri May 24 21:40:01 2024
    Hello,

    sometimes some cooperative sites had similar problems e.g MS's O365 or
    Oracle's support site. In these cases removing stored cookies and
    website data helped.

    In addition cache can be deactivated in FF Developer Console
    (Ctrl-Shift-k) in the tab "Network(ing)". Here you have a checkbox for deactivating the cache in the top row of the tab.

    Then check FF's privacy protection for blocked trackers.

    BR,

    Roland

    On 23.5.2024 15.39, Henning Follmann wrote:
    On Thu, May 23, 2024 at 12:09:42PM +0200, local10 wrote:
    May 23, 2024, 02:11 by 2695bd53d63c@ewoof.net:

    Works fine for me too, on the same firefox-esr package version.

    If clearing the browser cache doesn't help, try with a brand new fresh
    profile. `firefox --no-remote --new-instance --ProfileManager` should
    be a good start. If it works in a brand new profile, it's _something_
    about your Firefox settings.

    I've tried the following but it didn't help:

       1. FF 115.11.0esr (64-bit) with a new profile
       2. FF v126 with a new profile
       3. Purged (aptitude purge) and reinstalled FF 115.11.0esr again

    [...]

    I had a similar issue 6 month ago.
    I also tried those steps without any success.

    Then I created a new account and there the issue did not appear.
    So, I thought, it has to be something account specific.

    I deleted these directories:
    ~/.cache/mozilla/firefox
    ~/.mozilla/firefox

    At the next launch firefox greated me with the new user welcome.
    You have to start from scratch but it resolved the issue.

    -H



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