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  • Re: [Hardware support] Dell Vostro 15 3530

    From David Christensen@21:1/5 to Erik Eduardo Alcala Salero on Thu Jul 18 05:30:01 2024
    On 7/17/24 20:13, Erik Eduardo Alcala Salero wrote:
    Good day,
    I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not
    work, this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much
    appreciated.
    I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)



    Have you connected a known good keyboard directly to the computer to
    verify that the problem is Debian or manjaro, and not the keyboard (or a
    KVM switch, if you use one)?


    David

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  • From Erik Eduardo Alcala Salero@21:1/5 to All on Thu Jul 18 05:20:01 2024
    Good day,
    I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not work,
    this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much appreciated.
    I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)

    <html><head></head><body><div class="yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px;"><div dir="ltr" data-setdir="false"><div><div>Good day,</div><div><br></div><div>I have been using Debian 12 stable in
    my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not work, this was not the case in the past,
    just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much appreciated.</div><div><br></div><div>I'm
    willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)</div></div><br></div></div></body></html>

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  • From Felix Miata@21:1/5 to All on Thu Jul 18 05:40:01 2024
    Erik Eduardo Alcala Salero composed on 2024-07-18 03:13 (UTC):

    I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not
    work, this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much
    appreciated.
    I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)

    Things to try:

    1-If USB keyboard, try plugging it into different ports
    2-PS/2 connected keyboards are not hot-pluggable. Never plug or unplug while powered up, else risk damaging the motherboard port.
    3-try a different keyboard
    4-try resetting the BIOS
    5-Most PC's BIOS for USB has legacy support that can be turned off. Check yours &
    try changing the setting.
    6-Try contact cleaner on plug and receptacle
    7-Try a full BIOS reset
    8-Install BIOS upgrade if available
    9-Does the problem remain no matter what session type, whether X11 or Wayland, whether Gnome or Plasma or XFCE or IceWM or a simple WM?
    --
    Evolution as taught in public schools is, like religion,
    based on faith, not based on science.

    Team OS/2 ** Reg. Linux User #211409 ** a11y rocks!

    Felix Miata

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