• McDonalds kiosks, unexpected consequences

    From Retrograde@21:1/5 to All on Thu Sep 26 12:31:12 2024
    From the «McInteresting» department:
    Title: McDonald's Touchscreen Kiosks, Feared As Job Killers, Created More Jobs Instead
    Author: feedback@slashdot.org
    Date: Thu, 26 Sep 2024 03:30:00 +0000
    Link: https://hardware.slashdot.org/story/24/09/25/220217/mcdonalds-touchscreen-kiosks-feared-as-job-killers-created-more-jobs-instead?utm_source=rss1.0mainlinkanon&utm_medium=feed

    An anonymous reader quotes a report from CNN: Some McDonald's franchisees -- which own and operate 95% of McDonald's in the United States -- are now rolling out kiosks that can take cash and accept change. But even in these locations, McDonald's is reassigning cashiers to other roles, including new "guest experience lead" jobs that help customers use the kiosks and assist with any issues. "In theory, kiosks should help save on labor, but in reality, restaurants have added complexity due to mobile ordering and delivery, and the labor saved from kiosks is often reallocated for these efforts," said RJ Hottovy, an analyst who covers the restaurant and retail industries at data analytics firm Placer.ai. Kiosks "have created a restaurant within a restaurant." And in some cases, kiosks have even been a flop. Bowling ally chain Bowlero added kiosks in lanes for customers to order food and drinks, but they went unused because staff and customers weren't fully trained on using them. "The unintended consequences have surprised a lot of people," Hottovy said. Even some of the benefits of kiosks touted by chains -- they upsell customers by suggesting menu items and speed up orders -- don't always play out. A recent study from Temple University researchers found that, when a line forms behind customers using kiosks, they experience more stress when placing their orders and purchase less food. And some customers take longer to order tapping around on kiosks and paying than they do telling a cashier they'd like to order a burger and fries. Not to mention the kiosks can malfunction or break down. "If kiosks really improved speed of service, order accuracy, and upsell, they'd be rolled out more extensively across the industry than they are today," Hottovy said. Kiosks have also been threatened as a fast-food industry response to higher minimum wage laws. [...] But the quick-service and fast-casual segments of the restaurant industry continue to grow. Staffing levels were nearly 150,000 jobs, or 3%, above pre-pandemic levels, according to the latest Labor Department data. Christopher Andrews, a sociologist at Drew University who studies the effects of technology on work, said the impacts of kiosks were similar to other self-service technology such as ATMs and self-checkout machines in supermarkets. Both technologies were predicted to cause job losses. "The introduction of ATMs did not result in massive technological unemployment for bank tellers," he said. "Instead, it freed them up from low-value tasks such as depositing and cashing checks to perform other tasks that created value." Self-checkout have also not resulted in retail job losses, the report adds. "In some cases, self-checkout backfired for chains because self-checkout leads to higher merchandise losses from customer errors and more intentional shoplifting than when human cashiers are ringing up customers."

    [image 2][2][image 4][4]

    Read more of this story[5] at Slashdot.

    Links:
    [1]: http://twitter.com/home?status=McDonald's+Touchscreen+Kiosks%2C+Feared+As+Job+Killers%2C+Created+More+Jobs+Instead%3A+https%3A%2F%2Fhardware.slashdot.org%2Fstory%2F24%2F09%2F25%2F220217%2F%3Futm_source%3Dtwitter%26utm_medium%3Dtwitter (link)
    [2]: https://a.fsdn.com/sd/twitter_icon_large.png (image)
    [3]: http://www.facebook.com/sharer.php?u=https%3A%2F%2Fhardware.slashdot.org%2Fstory%2F24%2F09%2F25%2F220217%2Fmcdonalds-touchscreen-kiosks-feared-as-job-killers-created-more-jobs-instead%3Futm_source%3Dslashdot%26utm_medium%3Dfacebook (link)
    [4]: https://a.fsdn.com/sd/facebook_icon_large.png (image)
    [5]: https://hardware.slashdot.org/story/24/09/25/220217/mcdonalds-touchscreen-kiosks-feared-as-job-killers-created-more-jobs-instead?utm_source=rss1.0moreanon&utm_medium=feed (link)

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  • From JAB@21:1/5 to All on Thu Sep 26 13:42:50 2024
    On 26 Sep 2024 12:31:12 GMT, Retrograde <fungus@amongus.com.invalid>
    wrote:

    McDonald's Touchscreen Kiosks, Feared As Job Killers, Created More Jobs Instead

    Around here, that's not the case...a person has to wait for someone in
    the kitchen to come.

    Kiosks suck...

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  • From JAB@21:1/5 to adhellman1@gmail.com on Mon Sep 30 14:02:54 2024
    On Mon, 30 Sep 2024 12:38:56 -0400, Auric Hellman
    <adhellman1@gmail.com> wrote:

    Being "old school," I want customer service...remember, Big Brother
    may be watching you order.


    No doubt that Homeland Security needs to know if you want your
    cheeseburger with or without pickles. National security concerns.

    Problem these days is these companies want to make bucks off of our
    "privacy." SCOTUS has ruled there is no such thing as "privacy" in
    public spaces...only in your home.

    If Intel was looking for someone (like they do in China with in your
    face recognition), all of these video cams/Cellphones/etc could be
    used to track your whereabouts. Eating out, especially at McDonalds
    would be a logical place.

    Not saying it's done, but the tech is available...scanning vehicle
    plates is done in some locations, and state/local LEOs have been
    experimenting with this tech.

    SCOTUS needs to review their "privacy" opinion, which was done years
    ago. Unless illegal, someone ought to put up a web page tracking
    them in public spaces.

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  • From D@21:1/5 to JAB on Mon Sep 30 22:10:25 2024
    On Mon, 30 Sep 2024, JAB wrote:

    On Mon, 30 Sep 2024 12:38:56 -0400, Auric Hellman
    <adhellman1@gmail.com> wrote:

    Being "old school," I want customer service...remember, Big Brother
    may be watching you order.


    No doubt that Homeland Security needs to know if you want your
    cheeseburger with or without pickles. National security concerns.

    Problem these days is these companies want to make bucks off of our "privacy." SCOTUS has ruled there is no such thing as "privacy" in
    public spaces...only in your home.

    If Intel was looking for someone (like they do in China with in your
    face recognition), all of these video cams/Cellphones/etc could be
    used to track your whereabouts. Eating out, especially at McDonalds
    would be a logical place.

    Not saying it's done, but the tech is available...scanning vehicle
    plates is done in some locations, and state/local LEOs have been experimenting with this tech.

    SCOTUS needs to review their "privacy" opinion, which was done years
    ago. Unless illegal, someone ought to put up a web page tracking
    them in public spaces.


    Don't teslas have cameras in them, and are they filming everything legally while on the road in the US and while parked?

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  • From JAB@21:1/5 to nospam@example.net on Mon Sep 30 20:00:41 2024
    On Mon, 30 Sep 2024 22:10:25 +0200, D <nospam@example.net> wrote:

    Don't teslas have cameras in them, and are they filming everything legally >while on the road in the US and while parked?

    I suspect its more for CYA, and for the engineers to examine, after an accident.



    Your Model Y includes the following components that actively monitor
    the surrounding area:

    A camera is mounted above the rear license plate. Ultrasonic sensors
    (if equipped) are located in the front and rear bumpers. A camera is
    mounted in each door pillar. Three cameras are mounted to the
    windshield above the rear view mirror.

    Your Model Y may be equipped with a cabin camera located above the
    rear view mirror. For more information, see Cabin Camera.

    https://www.tesla.com/ownersmanual/modely/en_us/GUID-682FF4A7-D083-4C95-925A-5EE3752F4865.html

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  • From Eli the Bearded@21:1/5 to here@is.invalid on Tue Oct 1 19:41:36 2024
    In misc.news.internet.discuss, JAB <here@is.invalid> wrote:
    On Mon, 30 Sep 2024 22:10:25 +0200, D <nospam@example.net> wrote:
    Don't teslas have cameras in them, and are they filming everything legally >while on the road in the US and while parked?
    I suspect its more for CYA, and for the engineers to examine, after an accident.

    https://arstechnica.com/tech-policy/2023/04/tesla-workers-shared-images-from-car-cameras-including-scenes-of-intimacy/

    One former employee reported seeing "scandalous stuff," including
    "scenes of intimacy but not nudity," as well as "certain pieces of
    laundry, certain sexual wellness items... and just private scenes of
    life that we really were privy to because the car was charging."
    Meanwhile, one "former employee saw nothing wrong with sharing
    images, but described a function that allowed data labelers to view
    the location of recordings on Google Maps as a 'massive invasion of
    privacy.'"

    As Reuters notes, Tesla's customer privacy notice says that "camera
    recordings remain anonymous and are not linked to you or your
    vehicle." But seven ex-employees "told Reuters the computer program
    they used at work could show the location of recordings--which
    potentially could reveal where a Tesla owner lived," the article
    said. One former employee told Reuters, "We could see inside people's
    garages and their private properties."

    ...

    One practice involving videos from parked cars has been stopped. "One
    ex-employee also said that some recordings appeared to have been made
    when cars were parked and turned off. Several years ago, Tesla would
    receive video recordings from its vehicles even when they were off,
    if owners gave consent. It has since stopped doing so," Reuters
    wrote.

    We contacted Tesla today and will update this article if we get a
    response. Reuters said it sent "detailed questions" to Tesla and
    contacted Musk but received no response.

    ...

    One ex-employee told Reuters, "I'm bothered by it because the people
    who buy the car, I don't think they know that their privacy is, like,
    not respected... We could see them doing laundry and really intimate
    things. We could see their kids." Another ex-employee called it a
    "breach of privacy" and said, "I always joked that I would never buy
    a Tesla after seeing how they treated some of these people."

    One employee told Reuters that Tesla workers became paranoid about
    driving the company's cars. The prize in some internal company
    contests was the chance to use a company car for one or two days.
    "Knowing how much data those vehicles are capable of collecting
    definitely made folks nervous," one ex-employee said.

    Elijah
    ------
    there's even mention of seeing some James Bond prop in Elon Musk's garage

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  • From Retrograde@21:1/5 to Eli the Bearded on Wed Oct 2 01:16:36 2024
    On 2024-10-01, Eli the Bearded <*@eli.users.panix.com> wrote:

    As Reuters notes, Tesla's customer privacy notice says that "camera
    recordings remain anonymous and are not linked to you or your
    vehicle." But seven ex-employees "told Reuters the computer program
    they used at work could show the location of recordings--which
    potentially could reveal where a Tesla owner lived," the article
    said. One former employee told Reuters, "We could see inside people's
    garages and their private properties."

    Pretty awful, scandalous stuff. Yet another example of a tech provider
    making all sorts of promises about safeguards and limits and access,
    none of which are true. I remember when TSA rolled out its new perv
    scanners in airports, and promised that all images were discarded, not available to employees, etc. And then not long after that of course not
    only did we learn that particular assertion was false but there were
    actually TSA employees saving particular images and jerking off to them.

    You can't believe any of this stuff, ever. It's really appalling.

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  • From JAB@21:1/5 to fungus@amongus.com.invalid on Wed Oct 2 07:02:29 2024
    On Wed, 2 Oct 2024 01:16:36 -0000 (UTC), Retrograde <fungus@amongus.com.invalid> wrote:

    Yet another example of a tech provider making all sorts
    of promises about safeguards and limits and access,
    none of which are true.

    On a different note, Apple requires GPS to be turned on if a person
    wants 80% charge limit. Notice below Apple says, "None of the
    location information used for this feature is sent to Apple."

    But could others access this GPS info is the question. 911 can, so I
    must assume other backdoors exist. With GPS active, your daily
    "routes" could be known.
    ===============================

    If Optimized Battery Charging doesn't activate

    Optimized charging is designed to engage only in locations where you
    spend the most time, such as your home and place of work. The feature
    doesn't engage when your usage habits are more variable, such as when
    you travel. Because of this, some location settings must be enabled
    for Optimized Battery Charging to activate." None of the location
    information used for this feature is sent to Apple.

    Follow these steps:

    Go to Settings > Privacy & Security > Location Services and turn
    on Location Services.
    ...
    ...
    https://support.apple.com/en-us/108055

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  • From D@21:1/5 to JAB on Fri Sep 27 14:24:19 2024
    On Thu, 26 Sep 2024, JAB wrote:

    On 26 Sep 2024 12:31:12 GMT, Retrograde <fungus@amongus.com.invalid>
    wrote:

    McDonald's Touchscreen Kiosks, Feared As Job Killers, Created More Jobs Instead

    Around here, that's not the case...a person has to wait for someone in
    the kitchen to come.

    Kiosks suck...


    Here they work quite well. Takes a minute or two to order, get a receipt,
    wait for 1-7 minutes, collect and go.

    --- SoupGate-Win32 v1.05
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  • From JAB@21:1/5 to nospam@example.net on Fri Sep 27 20:54:12 2024
    On Fri, 27 Sep 2024 14:24:19 +0200, D <nospam@example.net> wrote:

    Kiosks suck...


    Here they work quite well. Takes a minute or two to order, get a receipt, >wait for 1-7 minutes, collect and go.

    Being "old school," I want customer service...remember, Big Brother
    may be watching you order.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From D@21:1/5 to JAB on Sat Sep 28 11:28:17 2024
    On Fri, 27 Sep 2024, JAB wrote:

    On Fri, 27 Sep 2024 14:24:19 +0200, D <nospam@example.net> wrote:

    Kiosks suck...


    Here they work quite well. Takes a minute or two to order, get a receipt,
    wait for 1-7 minutes, collect and go.

    Being "old school," I want customer service...remember, Big Brother
    may be watching you order.


    This is the truth! From the moment I step into a Mc Donalds there's a
    camera pointed at me. My purchase is registered with Visa and Mc Donalds,
    where they can build a nice profile of me. If I had a smartphone with me, (which I don't) there's the potential of it leaking info through the
    wireless network, but regardless, the position is tracked with the phone provider.

    When it comes to service, my priority at Mc Donalds is quick, for me,
    being in a foreign country where people do not always speak good english,
    the human approach would be slower.

    --- SoupGate-Win32 v1.05
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