• Re: For self publishing authors on AmazonKDP, Scott Adams Says

    From Paul S Person@21:1/5 to lynnmcguire5@gmail.com on Fri Oct 4 08:47:19 2024
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their >books to Amazon) because they kept rejecting the versions of Win Bigly
    (2nd edition) in softcover and Kindle. No reasons given, canned
    messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to
    first get a million followers on X. I'm not aware of any other solution >path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    They have flooded the moat. They have released the piranha and the
    crocodiles. The have drawn up the drawbridge. They are unassailable.
    They have no customer complaints other than those they have thought of themselves.

    They can also be dispensed with any time they manage to do something
    they /did/ not anticipate which is serious enough.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Ted Nolan @21:1/5 to wthyde1953@gmail.com on Fri Oct 4 18:53:33 2024
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:
    Paul S Person wrote:
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their >>> books to Amazon) because they kept rejecting the versions of Win Bigly
    (2nd edition) in softcover and Kindle. No reasons given, canned
    messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to
    first get a million followers on X. I'm not aware of any other solution
    path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed >attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.

    Finally someone arrived on the fourth day, and he happened to have the >required modem in his truck. Fixed the problem in 20 minutes.


    I was offered two days off my bill. When I mentioned that I'd saved the
    chat logs and was prepared to post them I was offered a lot more.

    But at least it was capitalism! If that was a government operation,
    surely I would have been shot and then sent to a concentration camp. Or
    so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course,
    you had to pay a bribe to the state telephone company to get your phone installed, but you *would* get your phone installed. In the US no govt official would ever ask for a bribe, but conversely, your problem would
    never be solved..
    --
    columbiaclosings.com
    What's not in Columbia anymore..

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Scott Lurndal@21:1/5 to ted@loft.tnolan.com on Fri Oct 4 20:01:54 2024
    ted@loft.tnolan.com (Ted Nolan <tednolan>) writes:
    In article <vdpbq4$anou$1@dont-email.me>,

    But at least it was capitalism! If that was a government operation,
    surely I would have been shot and then sent to a concentration camp. Or
    so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course, >you had to pay a bribe to the state telephone company to get your phone >installed, but you *would* get your phone installed. In the US no govt >official would ever ask for a bribe, but conversely, your problem would
    never be solved..


    With the most recent supreme court ruling, bribes are on their
    way back....

    https://www.scotusblog.com/2024/06/supreme-court-limits-scope-of-anti-bribery-law/

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Ted Nolan @21:1/5 to petertrei@gmail.com on Sat Oct 5 02:49:36 2024
    In article <vdq2r4$f307$1@dont-email.me>,
    Cryptoengineer <petertrei@gmail.com> wrote:
    On 10/4/2024 2:53 PM, Ted Nolan <tednolan> wrote:
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:
    Paul S Person wrote:
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their
    books to Amazon) because they kept rejecting the versions of Win Bigly >>>>> (2nd edition) in softcover and Kindle. No reasons given, canned
    messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to >>>>> first get a million followers on X. I'm not aware of any other solution >>>>> path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed
    attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.

    Finally someone arrived on the fourth day, and he happened to have the
    required modem in his truck. Fixed the problem in 20 minutes.


    I was offered two days off my bill. When I mentioned that I'd saved the >>> chat logs and was prepared to post them I was offered a lot more.

    But at least it was capitalism! If that was a government operation,
    surely I would have been shot and then sent to a concentration camp. Or >>> so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course, >> you had to pay a bribe to the state telephone company to get your phone
    installed, but you *would* get your phone installed. In the US no govt
    official would ever ask for a bribe, but conversely, your problem would
    never be solved..

    That's odd. This book

    https://www.amazon.com/Ciao-America-Italian-Discovers-U-S-ebook/dp/B000RH0DU8

    'Ciao America!" byu Beppe Severgnini (2002), written by an Italian
    who spent a year in the US, has the exact opposite story - getting
    a phone connected in Italy took month or years with the government
    telco, while it blew him away that in the US, it was done in hours
    by the non-government telephone company.

    I grew up in Europe in the 60s and 70s. The sheer competency of the
    Bell System was a wonder by comparison.

    pt

    Actually I found the essay, and it turns out the guy was talking about
    the UK (which I have no experience with):

    https://www.city-journal.org/article/the-uses-of-corruption


    --
    columbiaclosings.com
    What's not in Columbia anymore..

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Mike Van Pelt@21:1/5 to wthyde1953@gmail.com on Sat Oct 5 03:53:25 2024
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:
    I was offered two days off my bill. When I mentioned that I'd saved the
    chat logs and was prepared to post them I was offered a lot more.

    Ah. Good point. Save the chat logs. Good blackmail material.

    --
    Mike Van Pelt | "I don't advise it unless you're nuts."
    mvp at calweb.com | -- Ray Wilkinson, after riding out Hurricane
    KE6BVH | Ike on Surfside Beach in Galveston

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Robert Woodward@21:1/5 to William Hyde on Fri Oct 4 21:59:55 2024
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:

    (snip of somebody else's Amazon publishing problem)


    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.


    Several years ago, my cable modem lost its connection (BTW, the outlet
    that my TV was connected to was still working). It didn't take me that
    long for the Cable company to promise a technician (but not the next
    day, for the day after that).

    Finally someone arrived on the fourth day, and he happened to have the required modem in his truck. Fixed the problem in 20 minutes.


    Who showed up on time and, after a bit of investigation (maybe 30
    minutes total), was able to isolate the problem and fixed it (I live in
    a townhouse complex, my unit is in a building with 4 units - somebody
    else in the building had activated their cable connection and the
    installer disconnected one of my outlets, I think to get access to the
    other unit's wiring, and didn't reconnect).

    --
    "We have advanced to new and surprising levels of bafflement."
    Imperial Auditor Miles Vorkosigan describes progress in _Komarr_. —-----------------------------------------------------
    Robert Woodward robertaw@drizzle.com

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jerry Brown@21:1/5 to All on Sat Oct 5 08:20:25 2024
    On 5 Oct 2024 02:49:36 GMT, ted@loft.tnolan.com (Ted Nolan <tednolan>)
    wrote:

    In article <vdq2r4$f307$1@dont-email.me>,
    Cryptoengineer <petertrei@gmail.com> wrote:
    On 10/4/2024 2:53 PM, Ted Nolan <tednolan> wrote:

    <snip>

    'Ciao America!" byu Beppe Severgnini (2002), written by an Italian
    who spent a year in the US, has the exact opposite story - getting
    a phone connected in Italy took month or years with the government
    telco, while it blew him away that in the US, it was done in hours
    by the non-government telephone company.

    I grew up in Europe in the 60s and 70s. The sheer competency of the
    Bell System was a wonder by comparison.

    pt

    Actually I found the essay, and it turns out the guy was talking about
    the UK (which I have no experience with):

    https://www.city-journal.org/article/the-uses-of-corruption

    I'm in the UK and born in the sixties. I recall my parents saying it
    took months for the phone to be installed.

    --
    Jerry Brown

    A cat may look at a king
    (but probably won't bother)

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to All on Sat Oct 5 09:38:48 2024
    On Fri, 04 Oct 2024 20:01:54 GMT, scott@slp53.sl.home (Scott Lurndal)
    wrote:

    ted@loft.tnolan.com (Ted Nolan <tednolan>) writes:
    In article <vdpbq4$anou$1@dont-email.me>,

    But at least it was capitalism! If that was a government operation, >>>surely I would have been shot and then sent to a concentration camp. Or >>>so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course, >>you had to pay a bribe to the state telephone company to get your phone >>installed, but you *would* get your phone installed. In the US no govt >>official would ever ask for a bribe, but conversely, your problem would >>never be solved..


    With the most recent supreme court ruling, bribes are on their
    way back....

    https://www.scotusblog.com/2024/06/supreme-court-limits-scope-of-anti-bribery-law/

    Or it will require prosecutors to demonstrate the Quid that matches
    the Quo. Such as a prior agreement between the parties.

    To put another way, they took a stand against the semantic goo being
    used to extend and blur the definition of bribery.

    And, BTW, shouldn't this really have been treated as a Kickback? Or
    has the semantic goo already turned that into Bribery?
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to All on Sat Oct 5 09:32:38 2024
    On Fri, 4 Oct 2024 14:22:59 -0400, William Hyde <wthyde1953@gmail.com>
    wrote:

    Paul S Person wrote:
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their >>> books to Amazon) because they kept rejecting the versions of Win Bigly
    (2nd edition) in softcover and Kindle. No reasons given, canned
    messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to
    first get a million followers on X. I'm not aware of any other solution
    path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of >eleven hours over three days on chat with various human agents. They >passed my case from one to another, and all tried to repeat the failed >attempts of the previous agent. Whatever I said. Each night an >appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.

    I had a similar problem when I tried to restart my furnace in
    September 2023. Similar in that I was "added to" an already full
    service schedule for that day (Thursday) and the serviceperson never
    came. The person I spoke to was very efficient at her job and the call
    didn't take very long at all.

    When I called back the next day (Friday) and she tried to do the same
    thing, I told her that it wasn't /that/ cold yet (had it been working,
    the furnace would have come on when the thermostat clicked over from
    "night" to "day", done its thing, and stayed off all the rest of the
    day and night until the next morning) and asked about Monday. Monday
    was fine. The serviceman showed up at the start of the time frame
    indicated.

    Sometimes /not/ treating it as an emergency and getting on the
    schedule before the schedule has already been filled works better. For
    one thing, they are less likely to think they are doing you a favor by
    trying to get to you ASAP instead of that they are simply doing their
    job.

    Finally someone arrived on the fourth day, and he happened to have the >required modem in his truck. Fixed the problem in 20 minutes.

    Yep, once you get people out to you, the problem is often solved quite
    quickly.

    Convincing the person you speak to that you /really do have a problem/
    and not something that their list can fix is often the hard part.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to robertaw@drizzle.com on Sat Oct 5 09:45:33 2024
    On Fri, 04 Oct 2024 21:59:55 -0700, Robert Woodward
    <robertaw@drizzle.com> wrote:

    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:

    (snip of somebody else's Amazon publishing problem)


    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed
    attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.


    Several years ago, my cable modem lost its connection (BTW, the outlet
    that my TV was connected to was still working). It didn't take me that
    long for the Cable company to promise a technician (but not the next
    day, for the day after that).

    Finally someone arrived on the fourth day, and he happened to have the
    required modem in his truck. Fixed the problem in 20 minutes.


    Who showed up on time and, after a bit of investigation (maybe 30
    minutes total), was able to isolate the problem and fixed it (I live in
    a townhouse complex, my unit is in a building with 4 units - somebody
    else in the building had activated their cable connection and the
    installer disconnected one of my outlets, I think to get access to the
    other unit's wiring, and didn't reconnect).

    After my optic fiber was installed, Windows would occasionally, when
    the Troubleshooter was run, tell me to check the LAN cable. I was
    focused at that time on the WiFi problems, so I ignored it.

    But eventually I decided to check the LAN cable. There was only one:
    the one the installer installed between the modem and the gateway. I
    found it was /loose at both ends/. Pushing both ends in until they
    were secure did help a bit but, as I noted at the time (some years
    ago) the actual solution to my problems lay elsewhere.

    Professional installers who didn't know how to install a LAN cable.
    They did, however, know how to configure the modem to connect me to my
    ISP, which was, of course, the point of the exercise.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to All on Sat Oct 5 09:54:17 2024
    On 4 Oct 2024 18:53:33 GMT, ted@loft.tnolan.com (Ted Nolan <tednolan>)
    wrote:

    <snippo>
    I recall an essay on corruption in Italy to the effect that yes, of course, >you had to pay a bribe to the state telephone company to get your phone >installed, but you *would* get your phone installed. In the US no govt >official would ever ask for a bribe, but conversely, your problem would
    never be solved..

    My brother, who was stationed in Sicily for a while when he was in the
    Navy, reported a story: an American sailor stationed in Sicily "on the
    economy" kept getting really large electric bills. So, after dark one
    evening, he threw the master switch on his breaker box.

    All the streetlights on his block went out.

    The relevant Italian organization was out the next day rewiring those streetlights.

    Is this true? Who can say? I don't doubt my brother heard the story,
    but that doesn't mean it really happened.

    Then again, when my Mother, having visited my brother in Sicily first,
    tried to call my number in Germany, the employee who had to dial the
    number (ah! Europe in the late 70s/early 80s!) refused to do so
    because it had "too many numbers". It was rather long and it didn't
    get any shorter when the various prefixes needed because it came from
    Italy were applied. (She called when she was in-country, so we did get together.)
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Ted Nolan @21:1/5 to psperson@old.netcom.invalid on Sat Oct 5 17:58:31 2024
    In article <jvq2gjp2f0m8n11uh5kbbkd9oo2omhgvp7@4ax.com>,
    Paul S Person <psperson@old.netcom.invalid> wrote:
    On Fri, 04 Oct 2024 21:59:55 -0700, Robert Woodward
    <robertaw@drizzle.com> wrote:

    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:

    (snip of somebody else's Amazon publishing problem)


    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed
    attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.


    Several years ago, my cable modem lost its connection (BTW, the outlet
    that my TV was connected to was still working). It didn't take me that
    long for the Cable company to promise a technician (but not the next
    day, for the day after that).

    Finally someone arrived on the fourth day, and he happened to have the
    required modem in his truck. Fixed the problem in 20 minutes.


    Who showed up on time and, after a bit of investigation (maybe 30
    minutes total), was able to isolate the problem and fixed it (I live in
    a townhouse complex, my unit is in a building with 4 units - somebody
    else in the building had activated their cable connection and the
    installer disconnected one of my outlets, I think to get access to the >>other unit's wiring, and didn't reconnect).

    After my optic fiber was installed, Windows would occasionally, when
    the Troubleshooter was run, tell me to check the LAN cable. I was
    focused at that time on the WiFi problems, so I ignored it.

    But eventually I decided to check the LAN cable. There was only one:
    the one the installer installed between the modem and the gateway. I
    found it was /loose at both ends/. Pushing both ends in until they
    were secure did help a bit but, as I noted at the time (some years
    ago) the actual solution to my problems lay elsewhere.

    Professional installers who didn't know how to install a LAN cable.
    They did, however, know how to configure the modem to connect me to my
    ISP, which was, of course, the point of the exercise.
    --

    When I was first trying to install internet at our beach house, the only
    option (without involving 6 other people) was Verizon. The first time
    I tried I put in our number on the web page and was assured it was good
    for DSL and they sent me the kit and it turned out, oops no, we were
    beyond the distance from whatever limit.

    Watited a year or so and tried again, this time they sent me the kit
    and the modem installer was not a web page on the modem but a Windows installation CD. I had no Windows PC so I loaded a laptop when I got
    home and brougt that the next time I went to the beach. Oops, the installer wanted more ram than I had! I diddled something in the system to make
    it report more ram figuring OK, it will be slow, but so what. I then
    spent the next 3 days tring to run the installation process to completion,
    and it just wouldn't go, and had clearly been writen by idiots. Finally
    I got to a point where an error message had a phone number, so I called
    and said: Look, I'm not trying to do anything complex here. I don't care
    about free virus scanning, or your portal or whatever, I'm just trying to
    setup wifi so we & our renters can get online, and I've been working at
    it three days!. The guy said: Yep, the installer is trash, really all it
    is good for is getting you my number. He did some things on his side,
    and 20 minutes later, I was good to go. (Mind you we were still *almost*
    at the distance limit, so it was slow as molasses, but it was up & reliable). --
    columbiaclosings.com
    What's not in Columbia anymore..

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jay E. Morris@21:1/5 to William Hyde on Sat Oct 5 17:30:19 2024
    On 10/5/2024 1:33 PM, William Hyde wrote:
    My previous company, Rogers, had excellent repair personnel who showed
    up when they said they would, and fixed things.  But Rogers's equipment broke down with amazing frequency,

    Not cable or internet but the best tech support I ever got was for a
    (IIRC) modem. I'd just purchased it and was have trouble getting it to
    talk to the computer. Called tech support and got bumped to another
    number. The manufacturer had just been bought out. The support person
    for the new company apologized, saying that all the support documents
    for the old company's products had not been distributed yet and were in
    a locked cabinet. Then she said hold on. Came back in minutes and said
    "had to find a screwdriver to break the lock. Now, what's the problem?"

    That's support.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to All on Sun Oct 6 09:06:26 2024
    On 5 Oct 2024 17:58:31 GMT, ted@loft.tnolan.com (Ted Nolan <tednolan>)
    wrote:

    In article <jvq2gjp2f0m8n11uh5kbbkd9oo2omhgvp7@4ax.com>,
    Paul S Person <psperson@old.netcom.invalid> wrote:
    On Fri, 04 Oct 2024 21:59:55 -0700, Robert Woodward
    <robertaw@drizzle.com> wrote:

    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:

    (snip of somebody else's Amazon publishing problem)


    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which >>>> > are very good at not paying any attention at all to any problem they >>>> > were not programmed to recognize, but the phone system, the last time >>>> > I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of >>>> eleven hours over three days on chat with various human agents. They >>>> passed my case from one to another, and all tried to repeat the failed >>>> attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.


    Several years ago, my cable modem lost its connection (BTW, the outlet >>>that my TV was connected to was still working). It didn't take me that >>>long for the Cable company to promise a technician (but not the next >>>day, for the day after that).

    Finally someone arrived on the fourth day, and he happened to have the >>>> required modem in his truck. Fixed the problem in 20 minutes.


    Who showed up on time and, after a bit of investigation (maybe 30 >>>minutes total), was able to isolate the problem and fixed it (I live in >>>a townhouse complex, my unit is in a building with 4 units - somebody >>>else in the building had activated their cable connection and the >>>installer disconnected one of my outlets, I think to get access to the >>>other unit's wiring, and didn't reconnect).

    After my optic fiber was installed, Windows would occasionally, when
    the Troubleshooter was run, tell me to check the LAN cable. I was
    focused at that time on the WiFi problems, so I ignored it.

    But eventually I decided to check the LAN cable. There was only one:
    the one the installer installed between the modem and the gateway. I
    found it was /loose at both ends/. Pushing both ends in until they
    were secure did help a bit but, as I noted at the time (some years
    ago) the actual solution to my problems lay elsewhere.

    Professional installers who didn't know how to install a LAN cable.
    They did, however, know how to configure the modem to connect me to my
    ISP, which was, of course, the point of the exercise.
    --

    When I was first trying to install internet at our beach house, the only >option (without involving 6 other people) was Verizon. The first time
    I tried I put in our number on the web page and was assured it was good
    for DSL and they sent me the kit and it turned out, oops no, we were
    beyond the distance from whatever limit.

    Watited a year or so and tried again, this time they sent me the kit
    and the modem installer was not a web page on the modem but a Windows >installation CD. I had no Windows PC so I loaded a laptop when I got
    home and brougt that the next time I went to the beach. Oops, the installer >wanted more ram than I had! I diddled something in the system to make
    it report more ram figuring OK, it will be slow, but so what. I then
    spent the next 3 days tring to run the installation process to completion, >and it just wouldn't go, and had clearly been writen by idiots. Finally
    I got to a point where an error message had a phone number, so I called
    and said: Look, I'm not trying to do anything complex here. I don't care >about free virus scanning, or your portal or whatever, I'm just trying to >setup wifi so we & our renters can get online, and I've been working at
    it three days!. The guy said: Yep, the installer is trash, really all it
    is good for is getting you my number. He did some things on his side,
    and 20 minutes later, I was good to go. (Mind you we were still *almost*
    at the distance limit, so it was slow as molasses, but it was up & reliable).

    Unlike dial-up modems, and perhaps 5G or Starlink, DSL, cable, and
    fibre optic all seem to require the ISP to do something on their end
    to allow the connection to occur.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to All on Sun Oct 6 09:20:06 2024
    On Sat, 5 Oct 2024 14:33:44 -0400, William Hyde <wthyde1953@gmail.com>
    wrote:

    Robert Woodward wrote:
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:

    (snip of somebody else's Amazon publishing problem)


    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which
    are very good at not paying any attention at all to any problem they
    were not programmed to recognize, but the phone system, the last time
    I tried it, actually offered me the abilitiy to /text/ an assistor,
    but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of
    eleven hours over three days on chat with various human agents. They
    passed my case from one to another, and all tried to repeat the failed
    attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.


    Several years ago, my cable modem lost its connection (BTW, the outlet
    that my TV was connected to was still working). It didn't take me that
    long for the Cable company to promise a technician (but not the next
    day, for the day after that).

    Finally someone arrived on the fourth day, and he happened to have the
    required modem in his truck. Fixed the problem in 20 minutes.


    Who showed up on time and, after a bit of investigation (maybe 30
    minutes total), was able to isolate the problem and fixed it (I live in
    a townhouse complex, my unit is in a building with 4 units - somebody
    else in the building had activated their cable connection and the
    installer disconnected one of my outlets, I think to get access to the
    other unit's wiring, and didn't reconnect).

    There are two major TV/phone/internet companies around here.

    My previous company, Rogers, had excellent repair personnel who showed
    up when they said they would, and fixed things. But Rogers's equipment >broke down with amazing frequency,

    When I was investigating -- well, I forget what, "portable hard
    drives" perhaps -- I ran into a company that had, on its first screen,
    a prominent button you could press if your device was being worked on
    to see if and when you were likely to get it back.

    This was so discouraging I gave up on the entire idea until I bought
    my HP Envy desktop and found a portable 2TB USB3 drive at Office
    Depot.

    I don't know about anyone else, but my experience with Office Depot
    has been that their prices may be higher than, say, Amazon, but they
    don't sell junk. If they sell it, chances are that it will work and
    work well.

    Well, unless you drop it on the floor and crack the screen or
    something, of course.

    I switched to Bell, whose equipment has given me no trouble since that >installation, but whose repair people don't show up when they should.

    Most of my appointments for service (mainly the furnace, once a year)
    are "will arrive between 8 and 12" or a similar four-hour window. My appointment for the fiber optic installation was "between 8 AM and 5
    PM").

    In the Army in the 70s, this was actually called "the military
    appointment system". "Hurry up and wait" was a description of military
    life, not a joke.

    I'm not big on corporate mergers, but if the resulting entity combined
    he best of both ... but more likely it would use Bell's technical
    support with Rogers' equipment.

    What they both have in common is that they staff their help desks with >people trained to fix the top five likely problems (i.e. "is your box >plugged in?") and nothing else. If they face any other problem they
    keep reiterating the five solutions they know, as they cannot consult a >superior given that they are mostly alone working from home.

    I don't try for a suupervisor. I try for a a tech support person (as
    opposed to the customer service type you get at first). If possible, a transfer; if necessary, a referral.

    Note that the supervisor doesn't have to be in the assistor's home for
    them to transfer the call. Calls are transferred over long distances
    every day.

    But I should note that once in a while I actually contacted someone who
    had read beyond the five problems, and could help. I learned that I had
    to call Rogers three times on average to get such a person, and to cut
    the others off rapidly because they *would* try all the things that
    didn't work. Eagerly, in fact.

    Well, the five things /work/ most of the time. They should have
    something they can do when none of them work, however.

    And of course they are eager. They are doing what they are supposed to
    do. And someone may be listening!
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to rja.carnegie@gmail.com on Sat Oct 12 09:44:05 2024
    On Sat, 12 Oct 2024 11:56:32 +0100, Robert Carnegie
    <rja.carnegie@gmail.com> wrote:

    On 05/10/2024 03:49, Ted Nolan <tednolan> wrote:
    In article <vdq2r4$f307$1@dont-email.me>,
    Cryptoengineer <petertrei@gmail.com> wrote:
    On 10/4/2024 2:53 PM, Ted Nolan <tednolan> wrote:
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:
    Paul S Person wrote:
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their
    books to Amazon) because they kept rejecting the versions of Win Bigly >>>>>>> (2nd edition) in softcover and Kindle. No reasons given, canned
    messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to >>>>>>> first get a million followers on X. I'm not aware of any other solution >>>>>>> path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated
    screeners on both its help line and its chat sessions, both of which >>>>>> are very good at not paying any attention at all to any problem they >>>>>> were not programmed to recognize, but the phone system, the last time >>>>>> I tried it, actually offered me the abilitiy to /text/ an assistor, >>>>>> but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of >>>>> eleven hours over three days on chat with various human agents. They >>>>> passed my case from one to another, and all tried to repeat the failed >>>>> attempts of the previous agent. Whatever I said. Each night an
    appointment was finally made for someone to drop by and look at the
    modem. Three days in row, nobody showed up.

    Finally someone arrived on the fourth day, and he happened to have the >>>>> required modem in his truck. Fixed the problem in 20 minutes.


    I was offered two days off my bill. When I mentioned that I'd saved the >>>>> chat logs and was prepared to post them I was offered a lot more.

    But at least it was capitalism! If that was a government operation, >>>>> surely I would have been shot and then sent to a concentration camp. Or >>>>> so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course,
    you had to pay a bribe to the state telephone company to get your phone >>>> installed, but you *would* get your phone installed. In the US no govt >>>> official would ever ask for a bribe, but conversely, your problem would >>>> never be solved..

    That's odd. This book

    https://www.amazon.com/Ciao-America-Italian-Discovers-U-S-ebook/dp/B000RH0DU8

    'Ciao America!" byu Beppe Severgnini (2002), written by an Italian
    who spent a year in the US, has the exact opposite story - getting
    a phone connected in Italy took month or years with the government
    telco, while it blew him away that in the US, it was done in hours
    by the non-government telephone company.

    I grew up in Europe in the 60s and 70s. The sheer competency of the
    Bell System was a wonder by comparison.

    pt

    Actually I found the essay, and it turns out the guy was talking about
    the UK (which I have no experience with):

    https://www.city-journal.org/article/the-uses-of-corruption

    I see the article is from 2001, when telephones
    and most other services in the UK except for
    medicine were purely private by then.

    In 2024, private public drains are somehow
    removing great quantities of money from us,
    and what they are supposed to remove, not
    so much.

    Perhaps an investigation of who's cousin got the contract would be in
    order.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jay E. Morris@21:1/5 to Robert Carnegie on Sat Oct 12 19:47:19 2024
    On 10/12/2024 6:10 AM, Robert Carnegie wrote:
    On the other hand, it's also plausible that
    someone's meter is illegally wired to one or
    even all of the apartments in a building, or
    even one or more adjacent buildings.  I suppose
    that if the someone isn't paying their own bill,
    then they are more likely to be targeted,
    as being not concerned about it.

    California man discovers he's paid his neighbor's electricity bill for
    up to 18 years

    https://abcnews.go.com/US/california-man-discovers-paid-neighbors-electricity-bill-18/story?id=113850973

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul S Person@21:1/5 to wthyde1953@gmail.com on Sun Oct 13 08:18:18 2024
    On Sat, 12 Oct 2024 13:37:53 -0400, William Hyde
    <wthyde1953@gmail.com> wrote:

    Paul S Person wrote:
    On Sat, 12 Oct 2024 11:56:32 +0100, Robert Carnegie
    <rja.carnegie@gmail.com> wrote:

    On 05/10/2024 03:49, Ted Nolan <tednolan> wrote:
    In article <vdq2r4$f307$1@dont-email.me>,
    Cryptoengineer <petertrei@gmail.com> wrote:
    On 10/4/2024 2:53 PM, Ted Nolan <tednolan> wrote:
    In article <vdpbq4$anou$1@dont-email.me>,
    William Hyde <wthyde1953@gmail.com> wrote:
    Paul S Person wrote:
    On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
    <lynnmcguire5@gmail.com> wrote:

    Scott Adams Says:

    “AmazonKDP reverses their disapproval”

    “I had trouble with AmazonKDP (where independent publishers upload their
    books to Amazon) because they kept rejecting the versions of Win Bigly
    (2nd edition) in softcover and Kindle. No reasons given, canned >>>>>>>>> messages, no way to reach a human.”

    “So I lit them up on X.”

    “Problem solved.”

    “My suggestion for all of you having trouble with tech support is to >>>>>>>>> first get a million followers on X. I'm not aware of any other solution
    path.”

    That is not a good production model.

    But pretty main-stream: my phone company not only has automated >>>>>>>> screeners on both its help line and its chat sessions, both of which >>>>>>>> are very good at not paying any attention at all to any problem they >>>>>>>> were not programmed to recognize, but the phone system, the last time >>>>>>>> I tried it, actually offered me the abilitiy to /text/ an assistor, >>>>>>>> but not to /speak/ with one.

    When the phone company installed a defective modem, I spent a total of >>>>>>> eleven hours over three days on chat with various human agents. They >>>>>>> passed my case from one to another, and all tried to repeat the failed >>>>>>> attempts of the previous agent. Whatever I said. Each night an >>>>>>> appointment was finally made for someone to drop by and look at the >>>>>>> modem. Three days in row, nobody showed up.

    Finally someone arrived on the fourth day, and he happened to have the >>>>>>> required modem in his truck. Fixed the problem in 20 minutes.


    I was offered two days off my bill. When I mentioned that I'd saved the
    chat logs and was prepared to post them I was offered a lot more. >>>>>>>
    But at least it was capitalism! If that was a government operation, >>>>>>> surely I would have been shot and then sent to a concentration camp. Or
    so I have been assured.

    William Hyde



    I recall an essay on corruption in Italy to the effect that yes, of course,
    you had to pay a bribe to the state telephone company to get your phone >>>>>> installed, but you *would* get your phone installed. In the US no govt >>>>>> official would ever ask for a bribe, but conversely, your problem would >>>>>> never be solved..

    That's odd. This book

    https://www.amazon.com/Ciao-America-Italian-Discovers-U-S-ebook/dp/B000RH0DU8

    'Ciao America!" byu Beppe Severgnini (2002), written by an Italian
    who spent a year in the US, has the exact opposite story - getting
    a phone connected in Italy took month or years with the government
    telco, while it blew him away that in the US, it was done in hours
    by the non-government telephone company.

    I grew up in Europe in the 60s and 70s. The sheer competency of the
    Bell System was a wonder by comparison.

    pt

    Actually I found the essay, and it turns out the guy was talking about >>>> the UK (which I have no experience with):

    https://www.city-journal.org/article/the-uses-of-corruption

    I see the article is from 2001, when telephones
    and most other services in the UK except for
    medicine were purely private by then.

    In 2024, private public drains are somehow
    removing great quantities of money from us,
    and what they are supposed to remove, not
    so much.

    Perhaps an investigation of who's cousin got the contract would be in
    order.

    The great investor Peter Lynch, who ran the Magellan fund for over a
    decade with a 22% average annual return, had a saying:

    "If the Queen's selling, I'm buying".

    The public assets sold under Thatcher were vastly under-priced. Most of
    the water company stocks doubled in a year, far too short a time for >"efficient" private sector management to increase value to such a degree.

    Thus the companies tended to attract those keen on share appreciation,
    which is not always the same thing as running the company well.
    "Financial Engineering" can damage a company while temporarily inflating
    the stock price. Dividends are a wonderful thing, if paid responsibly,
    if not they can bring disaster as happened, for example, to Tuscon
    electric power circa 1990 or Sears Canada more recently.

    "Thames Water", one of the companies Robert is referring to above, was
    debt free when it went private. It is now one of the most indebted >companies in the UK, and is asking for a 40% price increase to remain >solvent.

    The company maintains that this debt was acquired in the process of >upgrading services, but the paper trail argues otherwise.

    And my contacts in Thames Valley's area of service are unanimous in
    saying they haven't seen any improvements in the company's performance, >rather the reverse.

    In the old days (note that I do not say they were "good"), this might
    have called for tar, feathers, and a rail.

    Today perhaps a massive lawsuit would be worth trying. Or
    re-nationalization.
    --
    "Here lies the Tuscan poet Aretino,
    Who evil spoke of everyone but God,
    Giving as his excuse, 'I never knew him.'"

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)