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  • Problem with Ancestry Messaging

    From Jenny M Benson@21:1/5 to All on Thu Feb 25 21:08:59 2021
    Don't know if this will apply to anyone else, but mentioning it just in
    case.

    I tried to send someone a Message via the Ancestry messaging service and
    my message just didn't seem to be going anywhere. I'd press Send and
    the message area would clear and a few moments later my message
    re-appeared and there was nothing showing in the list of correspondence
    on the left of the screen. Tried several times, same result.

    Went back and tried to send a message to a different person. Same
    result. Then I clicked on the ... next to the Send button and changed
    the selection from "Click Send" to "Press Enter to Send." I then
    pressed Enter and sure enough the message was sent!

    --
    Jenny M Benson
    Wrexham, UK

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  • From J. P. Gilliver (John)@21:1/5 to All on Thu Feb 25 21:49:25 2021
    On Thu, 25 Feb 2021 at 21:08:59, Jenny M Benson <NemoNews@hotmail.co.uk>
    wrote (my responses usually follow points raised):
    Don't know if this will apply to anyone else, but mentioning it just in
    case.

    Thanks.

    I tried to send someone a Message via the Ancestry messaging service
    and my message just didn't seem to be going anywhere. I'd press Send
    and the message area would clear and a few moments later my message >re-appeared and there was nothing showing in the list of correspondence
    the left of the screen. Tried several times, same result.

    Went back and tried to send a message to a different person. Same
    result. Then I clicked on the ... next to the Send button and changed
    the selection from "Click Send" to "Press Enter to Send." I then
    pressed Enter and sure enough the message was sent!

    It seemed to work OK for me just now - at least, something happened.

    I find the messaging system extremely irritating:
    1. You can't send attachments.
    2. It turns "(" and ")" into "&lpar;" and "&rpar;".
    3. The up and down arrows mostly don't work - I have to pull the "thumb"

    But worst
    of all, 4. it
    has started
    to work (as
    of sometime
    last year I
    think) in a
    very narrow
    vertical
    column, I
    presume so it
    looks like a
    'phone. NOT
    ALL OF US USE
    A 'PHONE TO
    ACCESS THE
    INTERNET, and
    having to
    scroll up and down a lot to read even the shortest message is extremely irritating. (I've told them so, but of course, they don't even
    acknowledge feedback, despite continually asking for it.)
    --
    J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

    "To YOU I'm an atheist; to God, I'm the Loyal Opposition." - Woody Allen

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  • From Jenny M Benson@21:1/5 to All on Thu Feb 25 23:07:52 2021
    On 25/02/2021 21:49, J. P. Gilliver (John) wrote:
    (I've told them so, but of course, they don't even acknowledge feedback, despite continually asking for it.)

    Tell me about it! - Oh, you just did!!

    I contacted them recently to complain^w inform them that they were
    missing a chunk of pages from a Census. I knew they were not "lost"
    because FindMyPast had them. The reply I got said they are "always
    sorry to learn our members had a frustrating experience but are happy to
    help." and that my feedback was "forwarded to the appropriate department
    for consideration." A boilerplate response which doesn't tell me when,
    or even if, the missing pages will be available.

    I have a few complaints about FMP (1) but at least when I told them
    recently that an image wouldn't load they got back to me quite promptly
    to say that they had been able to replicate my problem and had now
    repaired it.

    (1) Like why can't they understand the meaning of "Exact." I say "Mary
    Ann" I mean "Mary Ann" not "Mary".

    --
    Jenny M Benson
    Wrexham, UK

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