When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
Davey wrote:Ocado no longer deliver Waitrose food, they deliver M&S food (others too?)
I tried to place an order with Ocada.
Why not order from your local Waitrose in Newmarket, Cambridge , Norwich
or Bury?
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
On 2024-12-05 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the
unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
What about the others that deliver? Sainsbury's, Tesco, Morrisons,
Waitrose, Asda, I'm sure there are others I've seen too!
nib
The Natural Philosopher wrote:
Davey wrote:Ocado no longer deliver Waitrose food, they deliver M&S food (others too?)
I tried to place an order with Ocada.
Why not order from your local Waitrose in Newmarket, Cambridge ,
Norwich or Bury?
On 05/12/2024 13:48, nib wrote:
On 2024-12-05 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place an
order with Ocada. They were having a TV advertising blitz at the
time. I ordered over £40 of food, but when I came to place the
order, I was told that they did not yet deliver to my Postcode. I
live in the area bounded by Cambridge, Bury St. Edmunds, and
Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible
time in the future spent at home recovering from a heart valve
operation.
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
What about the others that deliver? Sainsbury's, Tesco, Morrisons, Waitrose, Asda, I'm sure there are others I've seen too!+1001
All the above deliver here except Morrisons and possibly Asda
nib
Oh yes, they all deliver here. The reason I tried Ocada was that they
offered some items/brands (details now forgotten) that the others
didn't.
If they start the same advertising again this Christmas, I think a
complaint o the ASA is warranted.
Andy Burns wrote:
Ocado no longer deliver Waitrose food, they deliver M&S food (others
too?)
So what? who cares whose baked beans it is
The Natural Philosopher wrote:
Andy Burns wrote:
Ocado no longer deliver Waitrose food, they deliver M&S food
(others too?)
So what? who cares whose baked beans it is
I presume the o/p mentioned ocado because he wants some percy pigs,
or something else he knows that they deliver, surely it can't be that
nobody delivers in his area?
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
On 05/12/2024 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place an
order with Ocada. They were having a TV advertising blitz at the
time. I ordered over £40 of food, but when I came to place the
order, I was told that they did not yet deliver to my Postcode. I
live in the area bounded by Cambridge, Bury St. Edmunds, and
Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time
in the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. CustomerYou should have given them details (like a post code) at the outset.
Service? What's that?
Whenever I access their website, they always ask me to log in or
register right at the outset.
Items which are in stock at one location may be out of stock at
another, so having your post code is the only way they can decide
what they can offer to you.
It would have saved you a good deal of time.
P.S. I'm fairly sure the same would apply if you tried to get a
delivery from a conventional supermarket chain.
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
But you are not a customer.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
I presume the o/p mentioned ocado because he wants some percy pigs,
or something else he knows that they deliver, surely it can't be that
nobody delivers in his area?
Correct, I wanted something that they said they stocked that the main >supermarkets didn't, so I ordered those items and made the total up
to 40 with stuff that I would normally buy anyway. It was only at
checkout that I was asked for my Postcode. I had no idea that they
would not deliver everywhere in East Anglia, especially after the
advertising blitz that had been going on for some time.
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out before
finding I was outside the delivery area. That may have been operator
error, or it may have been poor website design. Or, both.
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over 40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the >unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer Service? >>What's that?
But you are not a customer.
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
On Fri, 6 Dec 2024 15:44:33 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out before
finding I was outside the delivery area. That may have been operator
error, or it may have been poor website design. Or, both.
It certainly did not ask for my Postcode until well into the Checkout process.
"Start shopping the ridiculously easy way"
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out before
finding I was outside the delivery area. That may have been
operator error, or it may have been poor website design. Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
To refresh my memory I just went to their website.
The opening page starts with (in very large print which nigh-on fills
my display) "Start shopping the ridiculously easy way" and large
button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process would
take your address details.
You certainly _could_ evade that, and go straight on to browsing the
items for sale, but - especially if you had previously found they
don't operate in your area - I'm not sure why you would choose that
route.
I certainly have a few complaints about how Odcado's system operates,
but I can't go along with you on this one.
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out before
finding I was outside the delivery area. That may have been
operator error, or it may have been poor website design. Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on fills
my display) "Start shopping the ridiculously easy way" and large
button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process would
take your address details.
You certainly _could_ evade that, and go straight on to browsing the
items for sale, but - especially if you had previously found they
don't operate in your area - I'm not sure why you would choose that
route.
I certainly have a few complaints about how Odcado's system operates,
but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has probably
been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check first,
but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website suggests
you do, then you would have found out that there were no delivery slots >available for your address.
It doesn't seem to be an appalling failure that the website allowed you
to bypass that and browse the site.
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
On 05/12/2024 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the
unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
I won't buy anything on line if they won't tell me the cost of delivery before I enter my personal details.
A lot of web sites will only tell you as a last resort.
Probably means I wouldn't have bought from them anyway but they have effectively removed themselves from being considered.
I've not used Ocado a lot, just taking over from my wife who has used
it for many years before becoming too ill, but as I found it the first
thing you do is book a slot, and that process tells you the cost of the >possible delivery times, which varies from zero upwards depending on
the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add stuff
and update the check out.
Then it (usually) turns up at the set time.
On 2024-12-07 10:06, wasbit wrote:
I won't buy anything on line if they won't tell me the cost of delivery before I enter my personal details.
A lot of web sites will only tell you as a last resort.
Probably means I wouldn't have bought from them anyway but they have effectively removed themselves from being considered.
I've not used Ocado a lot, just taking over from my wife who has used it
for many years before becoming too ill, but as I found it the first
thing you do is book a slot, and that process tells you the cost of the possible delivery times, which varies from zero upwards depending on the
time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add stuff
and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed something
earlier today, and despite having a paid-for Prime account, the earliest delivery they quoted was Tuesday (not Sunday) and no option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
Roland Perry <roland@perry.co.uk> wrote:
It's much the same with Tesco. Amazon not so much. I needed something
earlier today, and despite having a paid-for Prime account, the earliest
delivery they quoted was Tuesday (not Sunday) and no option to pick a
specific slot.
Everything at Amazon has a last-orders time, and not everything has next day >delivery (some of it comes from distant warehouses, eg in the EU). If you >miss last-orders (usually about 11pm for me, but it varies based on your >location - can be ~5pm in some places) then it'll bump the delivery one day >later.
So I tried Screwfix, and they said "not in stock".
I don't buy much from SF because they say 'available for collection' and
then when you click through it turns out to be 'for collection tomorrow', >when the only reason I go there is because I want it today.
Toolstation gets a lot more business from me because when they say 'for >collection' they actually mean on the shelf in the branch.
Other items are clearly labelled as 'next day collection'. It would be
nice to be able to filter items based on their stock status though.
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid>
wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out before
finding I was outside the delivery area. That may have been
operator error, or it may have been poor website design. Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on fills
my display) "Start shopping the ridiculously easy way" and large
button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process would
take your address details.
You certainly _could_ evade that, and go straight on to browsing the
items for sale, but - especially if you had previously found they
don't operate in your area - I'm not sure why you would choose that
route.
I certainly have a few complaints about how Odcado's system operates,
but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has probably
been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check first,
but that was because of the 2022 debacle.
When I was diagnosed with COVID in June 2022, I tried to place an order
with Ocada. They were having a TV advertising blitz at the time. I
ordered over £40 of food, but when I came to place the order, I was
told that they did not yet deliver to my Postcode. I live in the area
bounded by Cambridge, Bury St. Edmunds, and Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time in
the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer Service?
What's that?
In message <lriurgFmrnbU1@mid.individual.net>, at 12:54:07 on Sat, 7 Dec 2024, nib <news@ingram-bromley.co.uk> remarked:
I've not used Ocado a lot, just taking over from my wife who has used
it for many years before becoming too ill, but as I found it the first
thing you do is book a slot, and that process tells you the cost of
the possible delivery times, which varies from zero upwards depending
on the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add
stuff and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed something
earlier today, and despite having a paid-for Prime account, the earliest delivery they quoted was Tuesday (not Sunday) and no option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
On Sat, 7 Dec 2024 09:56:41 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid> >>>>>>> wrote:
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
But did it suggest that back in June 2022 ? As far as I remember, I went through whatever process it led me through at the time.
They have had 2 1/2 years to extend their range, when they suggested in
2022 that I try again later. 2 1/2 years qualifies as 'later'.
On 07/12/2024 11:19, Davey wrote:
On Sat, 7 Dec 2024 09:56:41 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey
<davey@example.invalid> wrote:
Guess what? They still don't deliver to my Postcode. Customer >>>>>>>> Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
But did it suggest that back in June 2022 ? As far as I remember, I
went through whatever process it led me through at the time.
They have had 2 1/2 years to extend their range, when they
suggested in 2022 that I try again later. 2 1/2 years qualifies as
'later'.
Do you feel, somehow, entitled to Ocado deliveries? So, you've been
wronged?
Davey <davey@example.invalid> wrote:
Oh yes, they all deliver here. The reason I tried Ocada was that they
offered some items/brands (details now forgotten) that the others
didn't.
That's because they deliver out of their own mega-warehouses, not
supermarket stores. They can cover more lines than are stocked in a typical store.
If they start the same advertising again this Christmas, I think a
complaint o the ASA is warranted.
You'll likely find there's some small print to cover them.
On 07/12/2024 11:19, Davey wrote:
On Sat, 7 Dec 2024 09:56:41 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey <davey@example.invalid> >>>>>>>> wrote:
Guess what? They still don't deliver to my Postcode. Customer >>>>>>>>> Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
But did it suggest that back in June 2022 ? As far as I remember, I went
through whatever process it led me through at the time.
They have had 2 1/2 years to extend their range, when they suggested in
2022 that I try again later. 2 1/2 years qualifies as 'later'.
Do you feel, somehow, entitled to Ocado deliveries? So, you've been
wronged?
Their commercials were telling me how good a service they provided.
They lied, they could not provide me with any kind of service.
The adverts. did not even mention that some areas had no deliveries at
all.
On Sat, 7 Dec 2024 20:14:51 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 11:19, Davey wrote:
On Sat, 7 Dec 2024 09:56:41 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey
<davey@example.invalid> wrote:
Guess what? They still don't deliver to my Postcode. Customer >>>>>>>>>> Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
But did it suggest that back in June 2022 ? As far as I remember, I
went through whatever process it led me through at the time.
They have had 2 1/2 years to extend their range, when they
suggested in 2022 that I try again later. 2 1/2 years qualifies as
'later'.
Do you feel, somehow, entitled to Ocado deliveries? So, you've been
wronged?
Their commercials were telling me how good a service they provided.
They lied, they could not provide me with any kind of service.
The adverts. did not even mention that some areas had no deliveries at
all.
On 07/12/2024 13:04, Roland Perry wrote:
In message <lriurgFmrnbU1@mid.individual.net>, at 12:54:07 on Sat, 7
Dec 2024, nib <news@ingram-bromley.co.uk> remarked:
I've not used Ocado a lot, just taking over from my wife who has
used it for many years before becoming too ill, but as I found it
the first thing you do is book a slot, and that process tells you
the cost of the possible delivery times, which varies from zero
upwards depending on the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add
stuff and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed
something earlier today, and despite having a paid-for Prime account,
the earliest delivery they quoted was Tuesday (not Sunday) and no
option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
My complaint about Amazon is that they often deliver earlier than they >forecast.
In the early hours of Tuesday morning the "Echo Show" that lives on my
desk still told me to expect a delivery "Tomorrow" (i.e. Wednesday).
It arrived a 1PM on Tuesday.
In message <kZ15P.100$xFCa.77@fx14.ams1>, at 20:10:56 on Sat, 7 Dec
2024, Sam Plusnet <not@home.com> remarked:
On 07/12/2024 13:04, Roland Perry wrote:
In message <lriurgFmrnbU1@mid.individual.net>, at 12:54:07 on Sat, 7
Dec 2024, nib <news@ingram-bromley.co.uk> remarked:
I've not used Ocado a lot, just taking over from my wife who has
used it for many years before becoming too ill, but as I found it
the first thing you do is book a slot, and that process tells you
the cost of the possible delivery times, which varies from zero >>>upwards depending on the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add >>>stuff and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed
something earlier today, and despite having a paid-for Prime account, >>the earliest delivery they quoted was Tuesday (not Sunday) and no
option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
My complaint about Amazon is that they often deliver earlier than they >forecast.
In the early hours of Tuesday morning the "Echo Show" that lives on my
desk still told me to expect a delivery "Tomorrow" (i.e. Wednesday).
It arrived a 1PM on Tuesday.
Overall, Amazon are pretty reliable (but currently must be having an Xmas-rush or something, because predicted deliveries, even on Prime,
have been extended).
What's desperate is Evri, who are a basket case in almost every(sic)
respect. Last month I had an urgent delivery which I swapped to a local click-and-collect shop [a Tesco Express] because I might have been out
at the unspecified time they could have chosen to deliver; but when I
went to collect, was told I couldn't because their Evri gadget had been broken for days and therefore they couldn't log items in or out.
In article <ueoE6JN9RUVnFAbe@perry.uk>,
Roland Perry <roland@perry.co.uk> wrote:
In message <kZ15P.100$xFCa.77@fx14.ams1>, at 20:10:56 on Sat, 7 Dec
2024, Sam Plusnet <not@home.com> remarked:
On 07/12/2024 13:04, Roland Perry wrote:
In message <lriurgFmrnbU1@mid.individual.net>, at 12:54:07 on
Sat, 7
Dec 2024, nib <news@ingram-bromley.co.uk> remarked:
I've not used Ocado a lot, just taking over from my wife who
has
used it for many years before becoming too ill, but as I found
it the first thing you do is book a slot, and that process
tells you the cost of the possible delivery times, which varies
from zero upwards depending on the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can
add
stuff and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed
something earlier today, and despite having a paid-for Prime
account, the earliest delivery they quoted was Tuesday (not
Sunday) and no option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
My complaint about Amazon is that they often deliver earlier than
they forecast.
In the early hours of Tuesday morning the "Echo Show" that lives
on my desk still told me to expect a delivery "Tomorrow" (i.e. >Wednesday). It arrived a 1PM on Tuesday.
Overall, Amazon are pretty reliable (but currently must be having
an Xmas-rush or something, because predicted deliveries, even on
Prime, have been extended).
What's desperate is Evri, who are a basket case in almost
every(sic) respect. Last month I had an urgent delivery which I
swapped to a local click-and-collect shop [a Tesco Express] because
I might have been out at the unspecified time they could have
chosen to deliver; but when I went to collect, was told I couldn't
because their Evri gadget had been broken for days and therefore
they couldn't log items in or out.
was that Evri's fault? Round here, Evri are fine.
Davey wrote:
they could not provide me with any kind of service. The adverts. did
not even mention that some areas had no deliveries at all.
Six month old Ocado TV advert <https://youtu.be/_7lDDAsTBXE?t=8>
"geographical restrictions apply"
they could not provide me with any kind of service. The adverts. did
not even mention that some areas had no deliveries at all.
Andy Burns wrote:one year old <https://youtu.be/QMLxzN7hjEU?feature=shared&t=52>
Six month old Ocado TV advert <https://youtu.be/_7lDDAsTBXE?t=8>
"geographical restrictions apply"
Show me an advert. from June 2022 which says the same thing.
In article <ueoE6JN9RUVnFAbe@perry.uk>,
Roland Perry <roland@perry.co.uk> wrote:
In message <kZ15P.100$xFCa.77@fx14.ams1>, at 20:10:56 on Sat, 7 Dec
Overall, Amazon are pretty reliable (but currently must be having an
Xmas-rush or something, because predicted deliveries, even on Prime,
have been extended).
What's desperate is Evri, who are a basket case in almost every(sic)
respect. Last month I had an urgent delivery which I swapped to a local
click-and-collect shop [a Tesco Express] because I might have been out
at the unspecified time they could have chosen to deliver; but when I
went to collect, was told I couldn't because their Evri gadget had been
broken for days and therefore they couldn't log items in or out.
was that Evri's fault? Round here, Evri are fine.
Davey wrote:
Andy Burns wrote:
Six month old Ocado TV advert <https://youtu.be/_7lDDAsTBXE?t=8>
"geographical restrictions apply"
Show me an advert. from June 2022 which says the same thing.one year old <https://youtu.be/QMLxzN7hjEU?feature=shared&t=52>
one year old <https://youtu.be/7FgNskoSDws?feature=shared&t=18>
two years old <https://youtu.be/l735BbtjPTE?feature=shared&t=20>
two years old <https://youtu.be/ScppK_ICnns?t=20>
two years old <https://youtu.be/B2g1eEfMCJM?t=21>
three years old <https://youtu.be/DwKMuUtCJTE?t=53>
I see a pattern ...
Do you feel, somehow, entitled to Ocado deliveries? So, you've been
wronged?
Their commercials were telling me how good a service they provided.
They lied, they could not provide me with any kind of service.
Do you feel, somehow, entitled to Ocado deliveries? So, you've beenPerhaaps you need counselling. Such events can be truly traumatic
wronged?
On Thu, 5 Dec 2024 22:04:39 +0000
Sam Plusnet <not@home.com> wrote:
On 05/12/2024 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place anYou should have given them details (like a post code) at the outset.
order with Ocada. They were having a TV advertising blitz at the
time. I ordered over £40 of food, but when I came to place the
order, I was told that they did not yet deliver to my Postcode. I
live in the area bounded by Cambridge, Bury St. Edmunds, and
Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible time
in the future spent at home recovering from a heart valve operation.
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
Whenever I access their website, they always ask me to log in or
register right at the outset.
Items which are in stock at one location may be out of stock at
another, so having your post code is the only way they can decide
what they can offer to you.
It would have saved you a good deal of time.
P.S. I'm fairly sure the same would apply if you tried to get a
delivery from a conventional supermarket chain.
It was the first time I had ever gone on to the Ocada website, and I
followed the process as it was offered to me. It sucked. It made no
mention of locations from which it dispatched goods, it let me build a
list and then asked me to check out, and then told me that it could not deliver to my Postcode. It did not ask me for a Postcode at the outset.
And despite their suggestion that I try again later, it is many, many
months later, and they still will not deliver to my Postcode.
On 06/12/2024 01:31, Davey wrote:
On Thu, 5 Dec 2024 22:04:39 +0000
Sam Plusnet <not@home.com> wrote:
On 05/12/2024 11:50, Davey wrote:
When I was diagnosed with COVID in June 2022, I tried to place anYou should have given them details (like a post code) at the
order with Ocada. They were having a TV advertising blitz at the
time. I ordered over £40 of food, but when I came to place the
order, I was told that they did not yet deliver to my Postcode. I
live in the area bounded by Cambridge, Bury St. Edmunds, and
Norwich, so not out in the unknown world by any means.
Today, I thought to check again, as I am looking at a possible
time in the future spent at home recovering from a heart valve
operation.
Guess what? They still don't deliver to my Postcode. Customer
Service? What's that?
outset. Whenever I access their website, they always ask me to log
in or register right at the outset.
Items which are in stock at one location may be out of stock at
another, so having your post code is the only way they can decide
what they can offer to you.
It would have saved you a good deal of time.
P.S. I'm fairly sure the same would apply if you tried to get a
delivery from a conventional supermarket chain.
It was the first time I had ever gone on to the Ocada website, and I followed the process as it was offered to me. It sucked. It made no
mention of locations from which it dispatched goods, it let me
build a list and then asked me to check out, and then told me that
it could not deliver to my Postcode. It did not ask me for a
Postcode at the outset. And despite their suggestion that I try
again later, it is many, many months later, and they still will not
deliver to my Postcode.
Have you moved since the first asking? :-).
What's desperate is Evri, who are a basket case in almost every(sic)
respect. Last month I had an urgent delivery which I swapped to a local
click-and-collect shop [a Tesco Express] because I might have been out
at the unspecified time they could have chosen to deliver; but when I
went to collect, was told I couldn't because their Evri gadget had been
broken for days and therefore they couldn't log items in or out.
was that Evri's fault?
Round here, Evri are fine.
On 07/12/2024 20:14, GB wrote:
On 07/12/2024 11:19, Davey wrote:
On Sat, 7 Dec 2024 09:56:41 +0000
GB <NOTsomeone@microsoft.invalid> wrote:
On 07/12/2024 00:33, Davey wrote:
On Fri, 6 Dec 2024 20:48:44 +0000
Sam Plusnet <not@home.com> wrote:
On 06/12/2024 16:52, Davey wrote:
On Fri, 6 Dec 2024 15:44:33 +0000To refresh my memory I just went to their website.
GB <NOTsomeone@microsoft.invalid> wrote:
On 06/12/2024 15:35, Peter Johnson wrote:
On Thu, 5 Dec 2024 11:50:02 +0000, Davey
<davey@example.invalid> wrote:
Guess what? They still don't deliver to my Postcode.
Customer Service? What's that?
But you are not a customer.
I too would find it annoying to get all the way to check-out
before finding I was outside the delivery area. That may have
been operator error, or it may have been poor website design.
Or, both.
It certainly did not ask for my Postcode until well into the
Checkout process.
The opening page starts with (in very large print which nigh-on
fills my display) "Start shopping the ridiculously easy way" and
large button labelled "Book a Delivery".
That the takes you to a "Log In or Register" page. Assuming you
don't already have an account with them, the "Register" process
would take your address details.
You certainly _could_ evade that, and go straight on to browsing
the items for sale, but - especially if you had previously found
they don't operate in your area - I'm not sure why you would
choose that route.
I certainly have a few complaints about how Odcado's system
operates, but I can't go along with you on this one.
My first attempt to use them was back in 2022. The website has
probably been updated since then.
Does entering your address in that first stage automatically tell
you that they don't deliver to your Postcode?
On my attempt recently, I deliberately went to the Postcode check
first, but that was because of the 2022 debacle.
If you had first attempted to book a delivery, as the website
suggests you do, then you would have found out that there were no
delivery slots available for your address.
But did it suggest that back in June 2022 ? As far as I remember,
I went through whatever process it led me through at the time.
They have had 2 1/2 years to extend their range, when they
suggested in 2022 that I try again later. 2 1/2 years qualifies as
'later'.
Do you feel, somehow, entitled to Ocado deliveries? So, you've been wronged?
Perhaaps you need counselling. Such events can be truly traumatic
In article <ueoE6JN9RUVnFAbe@perry.uk>,
Roland Perry <roland@perry.co.uk> wrote:
In message <kZ15P.100$xFCa.77@fx14.ams1>, at 20:10:56 on Sat, 7 Dec
2024, Sam Plusnet <not@home.com> remarked:
On 07/12/2024 13:04, Roland Perry wrote:
In message <lriurgFmrnbU1@mid.individual.net>, at 12:54:07 on Sat, 7
Dec 2024, nib <news@ingram-bromley.co.uk> remarked:
I've not used Ocado a lot, just taking over from my wife who has
used it for many years before becoming too ill, but as I found it
the first thing you do is book a slot, and that process tells you
the cost of the possible delivery times, which varies from zero
upwards depending on the time and availability.
Then you fill the basket.
Then you check out.
Then, up until a certain time usually the day before, you can add
stuff and update the check out.
Then it (usually) turns up at the set time.
It's much the same with Tesco. Amazon not so much. I needed
something earlier today, and despite having a paid-for Prime account, >>>> the earliest delivery they quoted was Tuesday (not Sunday) and no
option to pick a specific slot.
So I tried Screwfix, and they said "not in stock".
My complaint about Amazon is that they often deliver earlier than they
forecast.
In the early hours of Tuesday morning the "Echo Show" that lives on my
desk still told me to expect a delivery "Tomorrow" (i.e. Wednesday).
It arrived a 1PM on Tuesday.
Overall, Amazon are pretty reliable (but currently must be having an
Xmas-rush or something, because predicted deliveries, even on Prime,
have been extended).
What's desperate is Evri, who are a basket case in almost every(sic)
respect. Last month I had an urgent delivery which I swapped to a local
click-and-collect shop [a Tesco Express] because I might have been out
at the unspecified time they could have chosen to deliver; but when I
went to collect, was told I couldn't because their Evri gadget had been
broken for days and therefore they couldn't log items in or out.
was that Evri's fault? Round here, Evri are fine.
On 08/12/2024 09:08, charles wrote:
I can 'rely' on Evri to 'deliver' by dumping the parcel on the doorstep without bothering to ring the bell or knock.
The only way I can tell that there is a parcel out there is if I check
my emails.
"Your parcel has been delivered!"
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 497 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 67:49:43 |
| Calls: | 9,766 |
| Calls today: | 7 |
| Files: | 13,745 |
| Messages: | 6,186,021 |