Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted
it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial >numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought 14
of these from Amazon over the last 5 years.
WD have agreed to replace it (all their SSDs seem to be handled by San
Disk)
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
On 10 Jan 2025 12:43:17 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted >it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register >products (unless it provides a longer warranty) or keep a note of serial >numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought 14 >of these from Amazon over the last 5 years.
I generally try to scan the receipt (or save it as a pdf file) into a
folder called 'Receipts'.
Scott <newsgroups@gefion.myzen.co.uk> wrote:
On 10 Jan 2025 12:43:17 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted >>> it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial >>> numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>> handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought 14 >>> of these from Amazon over the last 5 years.
I generally try to scan the receipt (or save it as a pdf file) into a
folder called 'Receipts'.
I simply save all the related E-Mail. It's filtered into folders when
it arrives so there's just a big folder of (for example) Amazon E-Mail
where all the details can be found. I also have a fairly efficient
tool for searching E-Mail so I can simply search for '2Tb disk' or
some such.
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
Chris Green <cl@isbd.net> wrote:
Scott <newsgroups@gefion.myzen.co.uk> wrote:
On 10 Jan 2025 12:43:17 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of
serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to
be handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently
bought 14 of these from Amazon over the last 5 years.
I generally try to scan the receipt (or save it as a pdf file) into a
folder called 'Receipts'.
I simply save all the related E-Mail. It's filtered into folders when
it arrives so there's just a big folder of (for example) Amazon E-Mail
where all the details can be found. I also have a fairly efficient
tool for searching E-Mail so I can simply search for '2Tb disk' or some
such.
Any Amazon purchase will still be in your ‘Orders’, which you can filter by year. That entry would be enough to establish your legal credentials
of a purchase.
My ‘Orders’ tells me my first ever Amazon purchase was a Sony ICF-M33RDS radio in 2004…
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
On Fri, 10 Jan 2025 12:43:17 +0000, Jeff Gaines wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register >>products (unless it provides a longer warranty) or keep a note of serial >>numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
I have started recording date of purchase and serial number.
Chris Green <cl@isbd.net> wrote:
Scott <newsgroups@gefion.myzen.co.uk> wrote:
On 10 Jan 2025 12:43:17 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted
it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial >>> numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>> handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought 14 >>> of these from Amazon over the last 5 years.
I generally try to scan the receipt (or save it as a pdf file) into a
folder called 'Receipts'.
I simply save all the related E-Mail. It's filtered into folders when
it arrives so there's just a big folder of (for example) Amazon E-Mail where all the details can be found. I also have a fairly efficient
tool for searching E-Mail so I can simply search for '2Tb disk' or
some such.
Any Amazon purchase will still be in your ‘Orders’, which you can filter by
year. That entry would be enough to establish your legal credentials of a purchase.
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
On 10/01/2025 12:43, Jeff Gaines wrote:
Ouch! Did SMART say anything?
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
That's a very good question! I used CrystalDiskInfo to look at the SMART
data and it returned a heap of stuff for all the drives except for this
disk where it just returned a heap of zeros.
On 10/01/2025 12:43, Jeff Gaines wrote:
Ouch! Did SMART say anything?
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register >>products (unless it provides a longer warranty) or keep a note of serial >>numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>handled by San Disk) if I am willing to post it to Czechoslovakia.
Well that's not so bad
I buy online so I can usually look up the transaction
Do others keep detailed records of purchases? I have apparently bought 14 >>of these from Amazon over the last 5 years.
On 10/01/2025 in message <lucpgcFgcsgU3@mid.individual.net> Bob Eager wrote:
On Fri, 10 Jan 2025 12:43:17 +0000, Jeff Gaines wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial >>> numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>> handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
I have started recording date of purchase and serial number.
I do wonder if I should, like you I have bought several and tying an invoice to a disc is quite difficult.
Many thanks for all the replies :-)
Chris Green <cl@isbd.net> wrote:
Scott <newsgroups@gefion.myzen.co.uk> wrote:
On 10 Jan 2025 12:43:17 GMT, "Jeff Gaines" <jgnewsid@outlook.com>
wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted >>>> it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of serial >>>> numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be >>>> handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought 14 >>>> of these from Amazon over the last 5 years.
I generally try to scan the receipt (or save it as a pdf file) into a
folder called 'Receipts'.
I simply save all the related E-Mail. It's filtered into folders when
it arrives so there's just a big folder of (for example) Amazon E-Mail
where all the details can be found. I also have a fairly efficient
tool for searching E-Mail so I can simply search for '2Tb disk' or
some such.
Any Amazon purchase will still be in your ‘Orders’, which you can filter by
year. That entry would be enough to establish your legal credentials of a purchase.
My ‘Orders’ tells me my first ever Amazon purchase was a Sony ICF-M33RDS radio in 2004…
On 10/01/2025 in message <vlrk4o$5ad8$1@dont-email.me> The Natural Philosopher wrote:
On 10/01/2025 12:43, Jeff Gaines wrote:
Ouch! Did SMART say anything?
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted it then got the same problem again.
That's a very good question! I used CrystalDiskInfo to look at the SMART data and it returned a heap of stuff for all the drives except for this disk where it just returned a heap of zeros.
I think it's one I bought in March 2020 but I don't usually register products (unless it provides a longer warranty) or keep a note of serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be handled by San Disk) if I am willing to post it to Czechoslovakia.
Well that's not so bad
I buy online so I can usually look up the transaction
Do others keep detailed records of purchases? I have apparently bought 14 of these from Amazon over the last 5 years.
o do I but after a few years linking a purchase record with a physical drive gets interesting!
When I worked in a bank looking after systems with 20,000+ disks (where
you expect regular drive failures), we paid extra for our maintenance contracts so that whole drives never left site, so the vendor couldn't
return them to the manufacturer for a credit. Drives only left site
after they'd gone through a drive shredder, which resulted in no pieces larger than 1cm in any dimension in the output hopper.
On 10/01/2025 12:43, Jeff Gaines wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I think it's one I bought in March 2020 but I don't usually register
products (unless it provides a longer warranty) or keep a note of
serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to
be handled by San Disk) if I am willing to post it to Czechoslovakia.
Do others keep detailed records of purchases? I have apparently bought
14 of these from Amazon over the last 5 years.
When it comes to device failure that is holding data, I actually take
the loss on the chin and physically destroy the device.
Particularly if it has personal photos, personal videos, bank
statements, medical info, phone numbers, addresses etc.
Often, with a faulty device you can't perform secure erase processes on it.
On 11/01/2025 13:23, Andrew Gabriel wrote:
When I worked in a bank looking after systems with 20,000+ disksYes. Unnecessary in the case of hard drives where every byte can be overwritten, but mandatory for SSDs where data may be hidden in
(where you expect regular drive failures), we paid extra for our
maintenance contracts so that whole drives never left site, so the
vendor couldn't return them to the manufacturer for a credit. Drives
only left site after they'd gone through a drive shredder, which
resulted in no pieces larger than 1cm in any dimension in the output
hopper.
inaccessible blocks, especially if the drive has stopped working...
On Fri, 1/10/2025 12:38 PM, Jeff Gaines wrote:
On 10/01/2025 in message <vlrk4o$5ad8$1@dont-email.me> The Natural Philosopher wrote:
On 10/01/2025 12:43, Jeff Gaines wrote:
Ouch! Did SMART say anything?
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted it then got the same problem again.
That's a very good question! I used CrystalDiskInfo to look at the SMART data and it returned a heap of stuff for all the drives except for this disk where it just returned a heap of zeros.
I think it's one I bought in March 2020 but I don't usually register products (unless it provides a longer warranty) or keep a note of serial numbers.
Based on the S/N WD have agreed to replace it (all their SSDs seem to be handled by San Disk) if I am willing to post it to Czechoslovakia.
Well that's not so bad
I buy online so I can usually look up the transaction
Do others keep detailed records of purchases? I have apparently bought 14 of these from Amazon over the last 5 years.
o do I but after a few years linking a purchase record with a physical drive gets interesting!
Some products have a Software Toolbox to work with the product,
this manufacturer offers a "Dashboard".
https://support-en.wd.com/app/answers/detailweb/a_id/31759/~/download%2C-install%2C-test-drive-and-update-firmware-using-western-digital
Returning all zeros is a bit weird, as I thought the normal response of damaged items was to "stop communicating".
Even at the best of times, a Dashboard may not respond to all
devices in the manufacturer line.
An opportunity to update firmware is not always good news, as
half the firmware updates are "data antagonistic" and
cause the data to be erased. (The normal procedure would
tell you to do a backup of the device first.)
On 11/01/2025 13:23, Andrew Gabriel wrote:
When I worked in a bank looking after systems with 20,000+ disks (where
you expect regular drive failures), we paid extra for our maintenance contracts so that whole drives never left site, so the vendor couldn't return them to the manufacturer for a credit. Drives only left site
after they'd gone through a drive shredder, which resulted in no pieces larger than 1cm in any dimension in the output hopper.
Yes. Unnecessary in the case of hard drives where every byte can be overwritten, but mandatory for SSDs where data may be hidden in
inaccessible blocks, especially if the drive has stopped working...
On 11/01/2025 14:01, The Natural Philosopher wrote:
On 11/01/2025 13:23, Andrew Gabriel wrote:
When I worked in a bank looking after systems with 20,000+ disksYes. Unnecessary in the case of hard drives where every byte can be
(where you expect regular drive failures), we paid extra for our
maintenance contracts so that whole drives never left site, so the
vendor couldn't return them to the manufacturer for a credit. Drives
only left site after they'd gone through a drive shredder, which
resulted in no pieces larger than 1cm in any dimension in the output
hopper.
overwritten, but mandatory for SSDs where data may be hidden in
inaccessible blocks, especially if the drive has stopped working...
Faulty hard drives can not usually be overwritten, but data could be extracted in a lab, and some bank data would be well worth doing that
for a bad actor.
Even working hard drives have the problem of remapped blocks. When
people are not quite so anal about their data and the drive is still
working, you can overwrite many times, and then clear the grown defect
list (so the drive now goes back to using the original blocks rather
than remapped ones), and repeat the clearing process again to catch all
those too. That sometimes fails because the original blocks were too
faulty to overwrite. It also means that if you are going to reuse the
drive, it's lost its record of grown defects and they may well get
discovered again later by means of some later data loss.
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I reformatted
it then got the same problem again.
On 10/01/2025 in message <xn0p0n0bs43pocr00c@news.individual.net> Jeff
Gaines wrote:
Just had a WD Blue 2 TB SSD fail, it refused to copy files, I
reformatted it then got the same problem again.
I have been meaning to come back and thank everybody for the input,
apologies for the delay but thank you all :-)
The laptop now boots up faster than before so the format/reinstall seems
to have done it a lot of good. Sadly it is now proving difficult to
charge. A while back while hoovering, my beats as it sweeps as it cleans
got hold of the charging cable and wrenched it so hard the jack plug
bent. I got a new charger but it seems the socket is going home now so
it may be destined for the great window in the sky.
Incidentally I have another unreadable WD blue (500 GB) and a Crucial BX
2TB which seem dodgy. When you remove and replace a partition and Mini
Tool Partition Wizard slows to a crawl at 80% then takes a few minutes
to update the partition information it seems a good indicator of a problem.
Incidentally I have another unreadable WD blue (500 GB) and a Crucial BX >>2TB which seem dodgy. When you remove and replace a partition and Mini
Tool Partition Wizard slows to a crawl at 80% then takes a few minutes to >>update the partition information it seems a good indicator of a problem.
Have you tried running software to read the SMART data? I use Crystal Disk >Info. That or something like it will tell you all about error rates,
faults, temperatures, hours, etc.
On 21/01/2025 in message <vmp712$ed95$1@dont-email.me> SteveW wrote:
Incidentally I have another unreadable WD blue (500 GB) and a Crucial BX >>> 2TB which seem dodgy. When you remove and replace a partition and Mini
Tool Partition Wizard slows to a crawl at 80% then takes a few minutes to >>> update the partition information it seems a good indicator of a problem.
Have you tried running software to read the SMART data? I use Crystal Disk >> Info. That or something like it will tell you all about error rates,
faults, temperatures, hours, etc.
I haven't yet on these two but will. The previous WD Blue that failed returned all zeros in the SMART data, now in Czechoslovakia for replacement!
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