I purchased an item of clothing from my local Tesco shop, but it is
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same
product, and each time it has visibly reduced in quality and weight of >material. Now it is useless.
I went on to the Tesco.com website, and went round and round and round
trying to find some way of actually communicating with somebody. Each >reference to Help or Contact just goes to another list of specific
menus, none of which are relevant. When I did find a couple of 'phone >numbers, they both went to Tesco Groceries only, with extremely long
waiting times.
They are rapidly losing any credibility as a customer-oriented business.
Are they not obliged to have some method of actually contacting them?
On 11/03/2025 08:39, Jeff Gaines wrote:
No company wants to be easily contactable nowadays, most seem to
want to deal by phone or web chat but that won't achieve what you
want.
Web chat is rapidly becoming WhatsApp (checks: yes Tesco is an
example).
On 11/03/2025 in message <vqorn5$1sec5$1@dont-email.me> Davey wrote:
I purchased an item of clothing from my local Tesco shop, but it is
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same >product, and each time it has visibly reduced in quality and weight
of material. Now it is useless.
I went on to the Tesco.com website, and went round and round and
round trying to find some way of actually communicating with
somebody. Each reference to Help or Contact just goes to another
list of specific menus, none of which are relevant. When I did find
a couple of 'phone numbers, they both went to Tesco Groceries only,
with extremely long waiting times.
They are rapidly losing any credibility as a customer-oriented
business. Are they not obliged to have some method of actually
contacting them?
Write to them, details on Companies House website:
https://find-and-update.company-information.service.gov.uk/company/00445790
Address your letter to the Secretary, or perhaps one of the
directors, I know from experience that;'s the person who deals with
all the crap!
No company wants to be easily contactable nowadays, most seem to want
to deal by phone or web chat but that won't achieve what you want.
I purchased an item of clothing from my local Tesco shop, but it is
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same
product, and each time it has visibly reduced in quality and weight of material. Now it is useless.
I went on to the Tesco.com website, and went round and round and round
trying to find some way of actually communicating with somebody. Each reference to Help or Contact just goes to another list of specific
menus, none of which are relevant. When I did find a couple of 'phone numbers, they both went to Tesco Groceries only, with extremely long
waiting times.
They are rapidly losing any credibility as a customer-oriented business.
Are they not obliged to have some method of actually contacting them?
On Tue, 11 Mar 2025 08:55:00 +0000
Nick Finnigan <nix@genie.co.uk> wrote:
On 11/03/2025 08:39, Jeff Gaines wrote:
No company wants to be easily contactable nowadays, most seem to
want to deal by phone or web chat but that won't achieve what you
want.
Web chat is rapidly becoming WhatsApp (checks: yes Tesco is an
example).
That's fine, but I do not use Whatsapp, and I should not be forced to
do so simply to communicate with the company.
No company wants to be easily contactable nowadays, most seem to want to
deal by phone or web chat but that won't achieve what you want.
On 11/03/2025 09:11, Davey wrote:
On Tue, 11 Mar 2025 08:55:00 +0000
Nick Finnigan <nix@genie.co.uk> wrote:
On 11/03/2025 08:39, Jeff Gaines wrote:That's fine, but I do not use Whatsapp, and I should not be forced to
No company wants to be easily contactable nowadays, most seem to
want to deal by phone or web chat but that won't achieve what you
want.
  Web chat is rapidly becoming WhatsApp (checks: yes Tesco is an
example).
do so simply to communicate with the company.
So stop doing business with them.
On 11/03/2025 08:19, Davey wrote:
I purchased an item of clothing from my local Tesco shop, but it is
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same product, and each time it has visibly reduced in quality and weight
of material. Now it is useless.
I went on to the Tesco.com website, and went round and round and
round trying to find some way of actually communicating with
somebody. Each reference to Help or Contact just goes to another
list of specific menus, none of which are relevant. When I did find
a couple of 'phone numbers, they both went to Tesco Groceries only,
with extremely long waiting times.
They are rapidly losing any credibility as a customer-oriented
business. Are they not obliged to have some method of actually
contacting them?
The website ceoemail.com is a useful source of info about how to
contact companies. [I hadn't heard of it until a few minutes ago,
when it was mentioned on BBC R4 'You & Yours'.
One of the addresses it gives for Tesco is
ceo.customerservice@tesco.com
I purchased an item of clothing from my local Tesco shop, but it is
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same
product, and each time it has visibly reduced in quality and weight of material. Now it is useless.
I went on to the Tesco.com website, and went round and round and round
trying to find some way of actually communicating with somebody. Each reference to Help or Contact just goes to another list of specific
menus, none of which are relevant. When I did find a couple of 'phone numbers, they both went to Tesco Groceries only, with extremely long
waiting times.
They are rapidly losing any credibility as a customer-oriented business.
Are they not obliged to have some method of actually contacting them?
On 11/03/2025 08:19, Davey wrote:
I purchased an item of clothing from my local Tesco shop, but it is"They are rapidly losing any credibility as a customer-oriented business."
bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the same
product, and each time it has visibly reduced in quality and weight of
material. Now it is useless.
I went on to the Tesco.com website, and went round and round and round
trying to find some way of actually communicating with somebody. Each
reference to Help or Contact just goes to another list of specific
menus, none of which are relevant. When I did find a couple of 'phone
numbers, they both went to Tesco Groceries only, with extremely long
waiting times.
They are rapidly losing any credibility as a customer-oriented business.
Are they not obliged to have some method of actually contacting them?
I assume there _are_ some large businesses which have this to lose, but
none spring to mind at the moment.
On 11/03/2025 17:28, Davey wrote:
On Tue, 11 Mar 2025 14:37:06 +0000
Roger Mills <mills37.fslife@gmail.com> wrote:
On 11/03/2025 08:19, Davey wrote:
I purchased an item of clothing from my local Tesco shop, but it
is bad. I wanted to not only return it for a refund, but also to
complain and explain about it, in the vague hope that Tesco might
do something to prevent the problem occurring again. It is an F&F
product, their own brand. Over several years, I have bought the
same product, and each time it has visibly reduced in quality and
weight of material. Now it is useless.
I went on to the Tesco.com website, and went round and round and
round trying to find some way of actually communicating with
somebody. Each reference to Help or Contact just goes to another
list of specific menus, none of which are relevant. When I did
find a couple of 'phone numbers, they both went to Tesco
Groceries only, with extremely long waiting times.
They are rapidly losing any credibility as a customer-oriented
business. Are they not obliged to have some method of actually
contacting them?
The website ceoemail.com is a useful source of info about how to
contact companies. [I hadn't heard of it until a few minutes ago,
when it was mentioned on BBC R4 'You & Yours'.
One of the addresses it gives for Tesco is
ceo.customerservice@tesco.com
Was that the programme I came across at lunchtime? They were talking
about AI on Chatbots, and I immediately pricked my ears up until
I reached my destination and had to stop listening.
Yes, that's the one. I heard a bit of it while I was sitting on the
loo!
"They are rapidly losing any credibility as a customer-oriented business."
I assume there _are_ some large businesses which have this to lose, but
none spring to mind at the moment.
On 11/03/2025 19:03, Sam Plusnet wrote:
"They are rapidly losing any credibility as a customer-oriented
business."
I assume there _are_ some large businesses which have this to lose, but none spring to mind at the moment.
When a company is bought and run by venture capital private equity, with
very few to none of the original founder families involved, it's very
much profit-orientated and this is what ye get.
Then they load debt, sell some bits, sell the customer list and exit -
while the carcase slowly perishes.
ASDA has seen a turbulent change of ownership over the last few decades. Morrisons is also private equity owned.
Seems Tesco, Sainsbury, CoOp & Waitrose are relatively safe for the
moment.
ASDA has seen a turbulent change of ownership over the last few decades.
In article <m3c1ksFd65sU1@mid.individual.net>, Adrian Caspersz <email@here.invalid> wrote:
On 11/03/2025 19:03, Sam Plusnet wrote:
"They are rapidly losing any credibility as a customer-oriented
business."
I assume there _are_ some large businesses which have this to lose, but
none spring to mind at the moment.
When a company is bought and run by venture capital private equity, with
very few to none of the original founder families involved, it's very
much profit-orientated and this is what ye get.
Then they load debt, sell some bits, sell the customer list and exit -
while the carcase slowly perishes.
ASDA has seen a turbulent change of ownership over the last few decades.
Morrisons is also private equity owned.
Seems Tesco, Sainsbury, CoOp & Waitrose are relatively safe for the
moment.
How about Homebase?
How about Homebase?Hasn't that just gone?
I walked into Waitrose in town A today, went to the customer services
desk and said 'I bought this product at Waitrose in Town B yesterday and
its not as it should be"
Instant replacement no questions asked.
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