• Missing i-phone

    From Timatmarford@21:1/5 to All on Fri Apr 25 12:00:53 2025
    Not mine! I don't aspire to such technology.

    The catering dept. has been gifted used handsets by our daughters who
    have organised services etc. for her.

    Very rarely leaves the house but there was a gathering of retired
    teachers at a local pub, Thursday last week...

    Nothing was mentioned until the following Monday when it became apparent
    she was searching pockets, bags etc.

    Youngest daughter took over notifying etc. but it was soon clear that
    you can't locate a phone that has a flat battery.

    Next thing is a new (cheap) i.phone arrives by post followed by daughter
    trying to set it up.

    So. Questions. Is it possible to retain the number when the SIM card is
    lost with the handset?

    Given a new number is required, can cloud saved data still be retrieved?

    Tim

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  • From Theo@21:1/5 to Timatmarford on Fri Apr 25 12:16:23 2025
    Timatmarford <tim@demon.co.uk> wrote:
    Next thing is a new (cheap) i.phone arrives by post followed by daughter trying to set it up.

    So. Questions. Is it possible to retain the number when the SIM card is
    lost with the handset?

    Yes. Contact your network (O2, Vodafone, etc), tell them the phone was
    lost, and ask them to issue a new SIM card on your existing account. You
    may have to do some security things to prove you're the owner of the old
    SIM, or they may just send the new SIM straight off to the registered
    address.

    This will also disconnect the old SIM so miscreants can't make calls or
    receive security code texts intended for you.

    If the phone had access to your email, I'd also change the password on your email account(s), especially if you used it without a
    passcode/fingerprint/face unlock.

    Given a new number is required, can cloud saved data still be retrieved?

    Yes, on iPhones this is 'iCloud'. If you log in to the new phone with the
    same 'Apple Account' (formerly 'Apple ID') as the old phone, it should automatically sync all the cloud data, including apps that were installed on the old one.

    When you're in you probably want to disconnect the old phone from the Apple account - you can lock it so that it can't be accessed.

    If you use other cloud accounts (eg Microsoft) you can install their apps,
    log in and it'll sync that data too.

    Theo

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  • From Timatmarford@21:1/5 to Theo on Fri Apr 25 12:42:26 2025
    On 25/04/2025 12:16, Theo wrote:
    Timatmarford <tim@demon.co.uk> wrote:
    Next thing is a new (cheap) i.phone arrives by post followed by daughter
    trying to set it up.

    So. Questions. Is it possible to retain the number when the SIM card is
    lost with the handset?

    Yes. Contact your network (O2, Vodafone, etc), tell them the phone was
    lost, and ask them to issue a new SIM card on your existing account. You
    may have to do some security things to prove you're the owner of the old
    SIM, or they may just send the new SIM straight off to the registered address.

    This will also disconnect the old SIM so miscreants can't make calls or receive security code texts intended for you.

    If the phone had access to your email, I'd also change the password on your email account(s), especially if you used it without a passcode/fingerprint/face unlock.

    Given a new number is required, can cloud saved data still be retrieved?

    Yes, on iPhones this is 'iCloud'. If you log in to the new phone with the same 'Apple Account' (formerly 'Apple ID') as the old phone, it should automatically sync all the cloud data, including apps that were installed on the old one.

    When you're in you probably want to disconnect the old phone from the Apple account - you can lock it so that it can't be accessed.

    If you use other cloud accounts (eg Microsoft) you can install their apps, log in and it'll sync that data too.

    OK Theo. That answers all I need to know. I vaguely think the provider
    is Gif Gaff but I am trying to keep out of the way:-)
    She can use her i-pad for her social media stuff and we still have a
    land line.

    Thanks
    Tim

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  • From Sam Plusnet@21:1/5 to Timatmarford on Fri Apr 25 19:37:05 2025
    On 25/04/2025 12:42, Timatmarford wrote:
    On 25/04/2025 12:16, Theo wrote:
    Timatmarford <tim@demon.co.uk> wrote:
    Next thing is a new (cheap) i.phone arrives by post followed by daughter >>> trying to set it up.

    So. Questions. Is it possible to retain the number when the SIM card is
    lost with the handset?

    Yes.  Contact your network (O2, Vodafone, etc), tell them the phone was
    lost, and ask them to issue a new SIM card on your existing account.  You >> may have to do some security things to prove you're the owner of the old
    SIM, or they may just send the new SIM straight off to the registered
    address.

    This will also disconnect the old SIM so miscreants can't make calls or
    receive security code texts intended for you.

    If the phone had access to your email, I'd also change the password on
    your
    email account(s), especially if you used it without a
    passcode/fingerprint/face unlock.

    Given a new number is required, can cloud saved data still be retrieved?

    Yes, on iPhones this is 'iCloud'.  If you log in to the new phone with
    the
    same 'Apple Account' (formerly 'Apple ID') as the old phone, it should
    automatically sync all the cloud data, including apps that were
    installed on
    the old one.

    When you're in you probably want to disconnect the old phone from the
    Apple
    account - you can lock it so that it can't be accessed.

    If you use other cloud accounts (eg Microsoft) you can install their
    apps,
    log in and it'll sync that data too.

    OK Theo. That answers all I need to know. I vaguely think the provider
    is Gif Gaff but I am trying to keep out of the way:-)
    She can use her i-pad for her social media stuff and we still have a
    land line.

    You missed "for now" at the end of that last sentence.


    --
    Sam Plusnet

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  • From Timatmarford@21:1/5 to Sam Plusnet on Fri Apr 25 20:50:36 2025
    On 25/04/2025 19:37, Sam Plusnet wrote:
    On 25/04/2025 12:42, Timatmarford wrote:
    On 25/04/2025 12:16, Theo wrote:
    Timatmarford <tim@demon.co.uk> wrote:
    Next thing is a new (cheap) i.phone arrives by post followed by
    daughter
    trying to set it up.

    So. Questions. Is it possible to retain the number when the SIM card is >>>> lost with the handset?

    Yes.  Contact your network (O2, Vodafone, etc), tell them the phone was >>> lost, and ask them to issue a new SIM card on your existing account.
    You
    may have to do some security things to prove you're the owner of the old >>> SIM, or they may just send the new SIM straight off to the registered
    address.

    This will also disconnect the old SIM so miscreants can't make calls or
    receive security code texts intended for you.

    If the phone had access to your email, I'd also change the password
    on your
    email account(s), especially if you used it without a
    passcode/fingerprint/face unlock.

    Given a new number is required, can cloud saved data still be
    retrieved?

    Yes, on iPhones this is 'iCloud'.  If you log in to the new phone
    with the
    same 'Apple Account' (formerly 'Apple ID') as the old phone, it should
    automatically sync all the cloud data, including apps that were
    installed on
    the old one.

    When you're in you probably want to disconnect the old phone from the
    Apple
    account - you can lock it so that it can't be accessed.

    If you use other cloud accounts (eg Microsoft) you can install their
    apps,
    log in and it'll sync that data too.

    OK Theo. That answers all I need to know. I vaguely think the provider
    is Gif Gaff but I am trying to keep out of the way:-)
    She can use her i-pad for her social media stuff and we still have a
    land line.

    You missed "for now" at the end of that last sentence.

    Full fibre. Because of age, BT supplied battery backup!



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  • From Graham.@21:1/5 to All on Sat Apr 26 02:39:06 2025
    or they may just send the new SIM straight off to the registered
    address.

    This will also disconnect the old SIM so miscreants can't make calls or >receive security code texts intended for you.

    What about asking them to blacklist the IMEI?

    --
    G

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