When I bought my tablet some years ago, it came with a free 'starter' warranty. After the free period, I continued it at £3.99 p.m. until I realised that it wasn't worth it any more, and also they put the price
up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received a
formal message telling me that the policy was being cancelled. No explanation.
This was with Pacifica Warranty. Not a good advertisement for them.
On 22/05/2025 12:57, Davey wrote:
When I bought my tablet some years ago, it came with a free
'starter' warranty. After the free period, I continued it at £3.99
p.m. until I realised that it wasn't worth it any more, and also
they put the price up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received a
formal message telling me that the policy was being cancelled. No explanation.
This was with Pacifica Warranty. Not a good advertisement for them.
Their reviews on TP are surprisingly good.
https://uk.trustpilot.com/review/www.pacifica.co.uk
On Fri, 23 May 2025 11:39:17 +0100
GB <NOTsomeone@microsoft.invalid> wrote:
On 22/05/2025 12:57, Davey wrote:
When I bought my tablet some years ago, it came with a free
'starter' warranty. After the free period, I continued it at £3.99
p.m. until I realised that it wasn't worth it any more, and also
they put the price up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received a
formal message telling me that the policy was being cancelled. No
explanation.
This was with Pacifica Warranty. Not a good advertisement for them.
Their reviews on TP are surprisingly good.
https://uk.trustpilot.com/review/www.pacifica.co.uk
A counter-review has just been sent.
On 22/05/2025 12:57, Davey wrote:
When I bought my tablet some years ago, it came with a free 'starter' warranty. After the free period, I continued it at £3.99 p.m. until I realised that it wasn't worth it any more, and also they put the price
up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received a
formal message telling me that the policy was being cancelled. No explanation.
This was with Pacifica Warranty. Not a good advertisement for them.
Their reviews on TP are surprisingly good.
https://uk.trustpilot.com/review/www.pacifica.co.uk
GB <NOTsomeone@microsoft.invalid> wrote:
On 22/05/2025 12:57, Davey wrote:
When I bought my tablet some years ago, it came with a free 'starter'
warranty. After the free period, I continued it at £3.99 p.m. until I
realised that it wasn't worth it any more, and also they put the price
up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received a
formal message telling me that the policy was being cancelled. No
explanation.
This was with Pacifica Warranty. Not a good advertisement for them.
Their reviews on TP are surprisingly good.
https://uk.trustpilot.com/review/www.pacifica.co.uk
Beware any TP review that names a specific person. Few people are going to >take down the name of the person they spoke to and then write a review
naming them - for one thing any name comes at the beginning of the >conversation long before you know whether they're going to be good or not.
Reviews with people's names in, for non-physical businesses anyway, are >always likely to be because they've actively solicited them. That means
they can game the positive scores by only soliciting them for jobs which
they didn't mess up. In this example many reviews are including the staff >member's number, which screams solicitation.
Not necessarily the case in the service industry. I could name the
person who kept my mobile phone charger that I left at Premier Inn,
packaged it with my name on it and greeted me a week later when I went
to collect it.
On 23/05/2025 12:24, Davey wrote:
On Fri, 23 May 2025 11:39:17 +0100
GB <NOTsomeone@microsoft.invalid> wrote:
On 22/05/2025 12:57, Davey wrote:
When I bought my tablet some years ago, it came with a free
'starter' warranty. After the free period, I continued it at £3.99
p.m. until I realised that it wasn't worth it any more, and also
they put the price up, to £5.99.
I sent three messages trying to cancel the insurance, but never
received an acknowledgement for any of them. So I went into online
banking, and cancelled the Direct Debit. And suddenly, I received
a formal message telling me that the policy was being cancelled.
No explanation.
This was with Pacifica Warranty. Not a good advertisement for
them.
Their reviews on TP are surprisingly good.
https://uk.trustpilot.com/review/www.pacifica.co.uk
A counter-review has just been sent.:)
Pacifica has responded, with an apology. It also says that my debit
for the mis-taken premium has been refunded. When I see it in my bank account, I may edit my Trustpilot review.
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 546 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 21:45:26 |
| Calls: | 10,390 |
| Calls today: | 1 |
| Files: | 14,061 |
| Messages: | 6,416,988 |