XPost: uk.telecom.broadband

On 22/05/2025 23:23, Roger Mills wrote:

Plusnet has recently announced that it will be outsourcing its email
service to some outfit called Greenby as from 14th July.

All Plusnet email mailboxes and Plusnet webspace will be migrated to
Greenby and will - it is claimed - work exactly as before.

For email accounts associated with a current broadband account there
will be no charge for the first two years - not guaranteed free after that.

For email accounts not associated with a current broadband account (e.g. where you've cancelled the BB but retained the email account) there will
be a charge of £15 p.a. after the first month.

I've got one of the first type and a couple of the second type.

It seems like a good time to get my own domain plus an email service
which is independent of any BB supplier - so that I would no longer be
tied to Plusnet.

I'm looking for the most cost effective way of doing this. So I need a
domain name and a reliable email service with (say) 20 mailboxes and preferably with spam filtering.

Recommendations - particularly from personal experience - will be very
much appreciated.

https://www.mythic-beasts.com/

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XPost: uk.telecom.broadband

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be very
much appreciated.

https://www.mythic-beasts.com/

+several.

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XPost: uk.telecom.broadband

On 23/05/2025 06:37, Andy Burns wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be
very much appreciated.

https://www.mythic-beasts.com/

+several.

+me

I am in a similar position to the OP - I have already migrated several
email domains/accounts to Mythic Beasts, and am now moving the Plusnet/F9-specific accounts to the same place. The cost (for extra MB
email space) is slightly cheaper when compared with what Plusnet are
mentioning for Greenby, but I am much happier with my arrangement in any
case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

J^n

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XPost: uk.telecom.broadband

jkn <jkn+es@nicorp.co.uk> wrote:

On 23/05/2025 06:37, Andy Burns wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be
very much appreciated.

https://www.mythic-beasts.com/

+several.

+me

I am in a similar position to the OP - I have already migrated several
email domains/accounts to Mythic Beasts, and am now moving the Plusnet/F9-specific accounts to the same place. The cost (for extra MB
email space) is slightly cheaper when compared with what Plusnet are mentioning for Greenby, but I am much happier with my arrangement in any case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

Log in and go to your Manage Your Account page and change your contact
email address…

--
Spike

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XPost: uk.telecom.broadband

On 23/05/2025 in message <m9aftfFepvlU1@mid.individual.net> Andy Burns
wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be very >>>much appreciated.

https://www.mythic-beasts.com/

+several.

+more, they are very good.

--
Jeff Gaines Dorset UK
You know it's cold outside when you go outside and it's cold.

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XPost: uk.telecom.broadband

In uk.d-i-y Jeff Gaines <jgnewsid@outlook.com> wrote:

On 23/05/2025 in message <m9aftfFepvlU1@mid.individual.net> Andy Burns
wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be very >>>much appreciated.

https://www.mythic-beasts.com/

+several.

+more, they are very good.

++++++

I particularly appreciate: https://www.mythic-beasts.com/blog/2022/10/21/the-secret-to-great-technical-support-no-support-staff/

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XPost: uk.telecom.broadband

On 23 May 2025 07:51:51 GMT, Spike wrote:

jkn <jkn+es@nicorp.co.uk> wrote:

I am in a similar position to the OP - I have already migrated several
email domains/accounts to Mythic Beasts, and am now moving the
Plusnet/F9-specific accounts to the same place. The cost (for extra MB
email space) is slightly cheaper when compared with what Plusnet are
mentioning for Greenby, but I am much happier with my arrangement in
any case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

Log in and go to your Manage Your Account page and change your contact
email address…

I've been a Plusnet customer for broadband and e-mail for donkey's years
and they haven't told me a dicky-bird about this. First I've heard of it.

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XPost: uk.telecom.broadband

Handsome Jack wrote:

I've been a Plusnet customer for broadband and e-mail for donkey's years
and they haven't told me a dicky-bird about this. First I've heard of it.

Bob gave us early news abut it in plusnet.service.customer-feedback,
they'll be emailing people as and when their turn comes ...

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XPost: uk.telecom.broadband

On 23/05/2025 11:06, Handsome Jack wrote:

On 23 May 2025 07:51:51 GMT, Spike wrote:

jkn <jkn+es@nicorp.co.uk> wrote:

I am in a similar position to the OP - I have already migrated several
email domains/accounts to Mythic Beasts, and am now moving the
Plusnet/F9-specific accounts to the same place. The cost (for extra MB
email space) is slightly cheaper when compared with what Plusnet are
mentioning for Greenby, but I am much happier with my arrangement in
any case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

Log in and go to your Manage Your Account page and change your contact
email address…

I've been a Plusnet customer for broadband and e-mail for donkey's years
and they haven't told me a dicky-bird about this. First I've heard of it.

Same here. In particular I have already got a separate email contact
address so that messages from them such as monthly account statements go
to both addresses, but they have sent me nothing on this to either address.

--
Clive Page

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XPost: uk.telecom.broadband

Andy Burns <usenet@andyburns.uk> wrote:

Handsome Jack wrote:

I've been a Plusnet customer for broadband and e-mail for donkey's years
and they haven't told me a dicky-bird about this. First I've heard of it.

Bob gave us early news abut it in plusnet.service.customer-feedback,
they'll be emailing people as and when their turn comes ...

Due to the low volume of traffic in the feedback group, I only saw Bob’s
post a few days ago. I’d have to say that there are people all over Usenet who are complaining about what is now short notice to get things changed,
if that’s the route they want to go for instead of the Greenby migration.

I’ve always used different suppliers for email and Usenet, so this change won’t affect me, but plenty of people seem rather put out by it.

I guess there will be further complaints when the migration email goes out…

--
Spike

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XPost: uk.telecom.broadband

Spike wrote:

Due to the low volume of traffic in the feedback group, I only saw Bob’s post a few days ago. I’d have to say that there are people all over Usenet who are complaining about what is now short notice to get things changed,
if that’s the route they want to go for instead of the Greenby migration.

So let the Greenby migration happen, then they have two years to move it somewhere else, before they start getting charged ...

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XPost: uk.telecom.broadband

Clive Page wrote:

I have already got a separate email contact
address so that messages from them such as monthly account statements go
to both addresses, but they have sent me nothing on this to either address.

... Yet

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XPost: uk.telecom.broadband

On 23/05/2025 08:51, Spike wrote:

jkn <jkn+es@nicorp.co.uk> wrote:

On 23/05/2025 06:37, Andy Burns wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be
very much appreciated.

https://www.mythic-beasts.com/

+several.

+me

I am in a similar position to the OP - I have already migrated several
email domains/accounts to Mythic Beasts, and am now moving the
Plusnet/F9-specific accounts to the same place. The cost (for extra MB
email space) is slightly cheaper when compared with what Plusnet are
mentioning for Greenby, but I am much happier with my arrangement in any
case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

Log in and go to your Manage Your Account page and change your contact
email address…

This wasn't I wrote the above ... but amusingly/annoyingly, for some
reason I am unable to access my 'Manage Your Account' page on Plusnet -
it redirects to a general status page. Multiple support calls have been
made regarding this but no-one seems to be able to fix it.

It seems to be related to the age of my account (eg. when it was F9). I
will probably have to raise this again with them...

J^n

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XPost: uk.telecom.broadband

Hi, The fact is that you are being migrated from your Plusnet included email service, which is free, to what is to become "Within two years", a paid service, which means that apart from collecting your login details and passwords of your now Plusnet
mail accounts, you are expected to pay to supply a very long list of information to your new mail service, in this case Tucows alias Enix alias HostPresto! alias greenby. The fact is that your mail is hosted (if you transfer) to HostPresto!. Greenby Ltd.
is the front end, the fixers and is based in a private house.

HostPresto! I should imagine, also host domains.

--
For full context, visit https://www.homeownershub.com/uk-diy/plusnet-dumping-email-service-recommendations-please-3489614-.htm

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XPost: uk.telecom.broadband

argumentum wrote:

Greenby Ltd. is the front end

Greenby isn't a limited company, it's a trading name of Enix limited.

is based in a private house.

4500 Parkway, Solent Business Park doesn't sound, or look much like a
house to me.

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XPost: uk.telecom.broadband

I've just gone into my Mailbox management portal on my Plusnet online
account, (and you're transported back about 20 years, as far as look and
feel is concerned)

I can't find any option to kill my email account stone dead ? (which I'd
like to do, given the impending changes)

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XPost: uk.telecom.broadband

On 01/06/2025 18:43, Andy Burns wrote:

Mark Carver wrote:

I can't find any option to kill my email account stone dead ? (which
I'd like to do

in p.s.c-f Bob said to do that open a support ticket, if it gets
nowhere, mention his name ...

I think I'll go with Spike's advice, and wait for the email.

The idea of contacting PN Support, with anything that contains the word 'cancellation' could result in an outcome I wasn't requesting !

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XPost: uk.telecom.broadband

Mark Carver <mark@invalid.com> wrote:

I've just gone into my Mailbox management portal on my Plusnet online account, (and you're transported back about 20 years, as far as look and
feel is concerned)

I can't find any option to kill my email account stone dead ? (which I'd
like to do, given the impending changes)

PN have said that affected customers will be sent an email setting out the choices and how to opt out. I haven’t yet seen any reports of said email being received.

--
Spike

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XPost: uk.telecom.broadband

Mark Carver wrote:

I can't find any option to kill my email account stone dead ? (which I'd
like to do

in p.s.c-f Bob said to do that open a support ticket, if it gets
nowhere, mention his name ...

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XPost: uk.telecom.broadband

Mark Carver wrote:

I think I'll go with Spike's advice, and wait for the email.

ISTR they're dealing with the force9/metronet/madasafish/etc brands
before the main plusnet customers ...

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XPost: uk.telecom.broadband

Hi, If you do a whois on greenby, followed by a search of the company in companies house you will find that they are indeed a registered UK company, You will find the names of the directors and ther company base, which is a three quarters of a million
pound house in an exclusive area!

--
For full context, visit https://www.homeownershub.com/uk-diy/plusnet-dumping-email-service-recommendations-please-3489614-.htm

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XPost: uk.telecom.broadband

argumentum wrote:

Hi, If you do a whois on greenby, followed by a search of the company in companies house you will find that they are indeed a registered UK
company, You will find the names of the directors and ther company base, which is a three quarters of a million pound house in an exclusive area!

Despite your lack of context, I will assume you are replying to me?

You stated that the company name is "Greenby Ltd", companies house show
no such company, only one called "Greenby Daisy System LP", which
doesn't appear to be related

<https://find-and-update.company-information.service.gov.uk/advanced-search/get-results?companyNameIncludes=greenby&companyNameExcludes=&registeredOfficeAddress=&incorporationFromDay=&incorporationFromMonth=&incorporationFromYear=&incorporationToDay=&
incorporationToMonth=&incorporationToYear=&sicCodes=&dissolvedFromDay=&dissolvedFromMonth=&dissolvedFromYear=&dissolvedToDay=&dissolvedToMonth=&dissolvedToYear=>

If you insist that "Greenby Ltd" exits, you should have no problem
supplying their company registration number?

As I said, Greenby is a trading name of Enix Ltd

<https://www.enixltd.com>

<https://find-and-update.company-information.service.gov.uk/company/05861377>

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XPost: uk.telecom.broadband

On 23/05/2025 22:20, Roger Mills wrote:

On 23/05/2025 20:54, jkn wrote:

On 23/05/2025 08:51, Spike wrote:

jkn <jkn+es@nicorp.co.uk> wrote:

On 23/05/2025 06:37, Andy Burns wrote:

David wrote:

Roger Mills wrote:

Recommendations - particularly from personal experience - will be >>>>>>> very much appreciated.

https://www.mythic-beasts.com/

+several.

+me

I am in a similar position to the OP - I have already migrated several >>>> email domains/accounts to Mythic Beasts, and am now moving the
Plusnet/F9-specific accounts to the same place. The cost (for extra MB >>>> email space) is slightly cheaper when compared with what Plusnet are
mentioning for Greenby, but I am much happier with my arrangement in
any
case. FWIW Plusnet email has been unreliable for a while now.

I am a little unclear how Plusnet plan to keep in touch with me when
this change occurs...

Log in and go to your Manage Your Account page and change your contact
email address…

This wasn't I wrote the above ... but amusingly/annoyingly, for some
reason I am unable to access my 'Manage Your Account' page on Plusnet -
it redirects to a general status page. Multiple support calls have
been made regarding this but no-one seems to be able to fix it.

It seems to be related to the age of my account (eg. when it was F9).
I will probably have to raise this again with them...

     J^n

Could it be to do with cookies? Have to tried to access it using a
different browser?

(delayed reply) - no, of course I have tried all of those things. They
see the problem themselves and acknowledge it, but their solution seems
to be 'migrate to a new account, and lose [all your data/settings]'.
Depending on what the latter means, now that I no longer use there
email, it might be worth revisiting.

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