OPacrel alledglt deliverd by Evri,.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't send
me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
On 31/07/2025 13:54, The Natural Philosopher wrote:
OPacrel alledglt deliverd by Evri,.You could make life a bit difficult for the vendor.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't
send me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
If you take the bit after the @ in their address and put it into the
Whois website https://www.whatsmyip.org/whois-dns-lookup
you should find an address to report abuse. Report it as failure to
dispatch goods advertised so a probable scam. (Not quite true, but true enough because you didn't receive anything). The scam accusation might
be serious enough for someone to take notice.
Sometimes the Whois output is a bit more detailed and you might find a
postal address. Don't raise your hopes on that though.
Otherwise, follow the money. Charging back the sender means they're out of pocket, and if they refuse to respond to customer contacts then possibly they won't defend chargebacks. The scamming sender might not want to admit they've been out-scammed.
But its hard to give any details for a company that simply doesn't exist beyond a website and an unresponsive email address and presumably a bank account.
The Natural Philosopher <tnp@invalid.invalid> wrote:
On 31/07/2025 14:47, Theo wrote:
Otherwise, follow the money. Charging back the sender means they're out of >>> pocket, and if they refuse to respond to customer contacts then possibly they
won't defend chargebacks. The scamming sender might not want to admit
they've been out-scammed.
It was on a debit card.
I do not know whether they will make a chargeback or not
The recipient bank account may not exist any more
That's the bank's problem, not yours. If you contact your bank to make a chargeback with your evidence, your bank will likely 'make enquiries' but
may contingently refund you in the meantime. It's probable the trail will
go to a Hong Kong bank and if it goes cold then your bank has refunded you upfront anyway.
I did finally get a validation code from actionfraud......
*Date: Thu, 31 Jul 2025 12:07:40 +0000*
So the email took the best part of an hour to get here
I've filled in their shit.
I wouldn't expect much from that direction. Maybe it'll put the seller on their enormous list of similar companies.
But its hard to give any details for a company that simply doesn't exist
beyond a website and an unresponsive email address and presumably a bank
account.
They don't even have to have a known address - they could drop a parcel
at an evri pickup point.
It may well be they use similar logistics to Aliexpress - contract a third party freight forwarding company like Cainiao, 4PX etc. Those put it on a plane, collect it at Heathrow, clear it through customs and then drop it into the Evri system. The seller doesn't actually have any UK people at all.
If you have a tracking number, the one starting with H is Evri (formerly Hermes). But if there's another number (all digits?) you could put it into https://parcelsapp.com/
and see if it pulls up any Chinese tracking details.
Theo
On 31/07/2025 15:06, The Natural Philosopher wrote:
But its hard to give any details for a company that simply doesn't
exist beyond a website and an unresponsive email address and
presumably a bank account.
"If you suspect a Shopify store is committing fraud and it has been over
30 days since you placed your order, you can report the store to Shopify using the Report an issue with an order form."
On 31/07/2025 14:47, Theo wrote:
Otherwise, follow the money. Charging back the sender means they're out of >> pocket, and if they refuse to respond to customer contacts then possibly they
won't defend chargebacks. The scamming sender might not want to admit
they've been out-scammed.
It was on a debit card.
I do not know whether they will make a chargeback or not
The recipient bank account may not exist any more
I am going to kick up the biggest shit storm I can and see what pops out
of the turd heap
The Natural Philosopher <tnp@invalid.invalid> wrote:
On 31/07/2025 14:47, Theo wrote:
Otherwise, follow the money. Charging back the sender means they're out of >>> pocket, and if they refuse to respond to customer contacts then possibly they
won't defend chargebacks. The scamming sender might not want to admit
they've been out-scammed.
It was on a debit card.
I do not know whether they will make a chargeback or not
The recipient bank account may not exist any more
Not your problem. This website says you can get a chargeback on a debit
card:
<https://www.moneysupermarket.com/credit-cards/what-is-chargeback/
Good luck!
On Thu, 31 Jul 2025 16:26:35 +0100, The Natural Philosopher wrote:
I am going to kick up the biggest shit storm I can and see what pops out
of the turd heap
Probably better to be calm and ensure you have all the facts.
Record all calls (which will automatically date & time your calls. When I
had to deal with a difficult supplier at my last place, the series of
logs from the phone system (which I managed) showing 11 hours and 37
minutes call time over 2 weeks proved very effective in reaching a
suitable resolution .....
The Natural Philosopher <tnp@invalid.invalid> wrote:
On 31/07/2025 14:33, Indy Jess John wrote:
On 31/07/2025 13:54, The Natural Philosopher wrote:
OPacrel alledglt deliverd by Evri,.You could make life a bit difficult for the vendor.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't
send me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
If you take the bit after the @ in their address and put it into the
Whois website https://www.whatsmyip.org/whois-dns-lookup
you should find an address to report abuse. Report it as failure to
dispatch goods advertised so a probable scam. (Not quite true, but true
enough because you didn't receive anything). The scam accusation might >>> be serious enough for someone to take notice.
Oh, its a scam website all right
$ whois oryzom.co.uk
Seems like you need to book a flight to Hong Kong's old airport:
"Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@oryzim.co.uk or contact us at Rm D07,8/F
, Kai Tak Fty Building, San Po Kong, HK, HK." https://www.oryzom.co.uk/policies/privacy-policy
Appropriately located on 'King Fuk Street': https://maps.app.goo.gl/CYLiiv9Nny8EvzDE6
When buying from a random website you've never heard of, always worth scrutinising the legal sections of their website, where you find such gems:
"SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at al_cooperation@protonmail.com.
Our contact information is posted below:
[INSERT TRADING NAME]
support@oryzom.co.uk
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]"
https://www.oryzom.co.uk/policies/terms-of-service
I think that's plenty of ammunition for a chargeback/Section 75 claim.
Theo
No one seems to care that laws have been broken.
OPacrel alledglt deliverd by Evri,.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't send
me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
On 31/07/2025 13:54, The Natural Philosopher wrote:
OPacrel alledglt deliverd by Evri,.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't
send me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
Trustpilot reviews for this site (all 8 of them) are 1 star, and they
report the same issues as you. I assume that if you had checked you
wouldn't have gone ahead with the transaction.
I obviously don't bother checking reviews for the likes of Amazon and
JL, but anywhere else I check.
Now I made a little progress,
DIGGing ...
www.oryzom.co.uk is CNAMEd to shop.spotify.com
And their domain is managed by markmonitior.com, who have an email address, so I have contacted them to report one of their domains (spotify.com) is being used to commit a crime,.
I also managed to talk to someone or an AI bot at shopify, who host the website, and am well on the say to contacting their legal department to remind them that failure to release contact information for the website is technically conspiracy to defraud...
They also have a website reporting procedure
They seem legit.
On 31/07/2025 19:42, GB wrote:
On 31/07/2025 13:54, The Natural Philosopher wrote:
OPacrel alledglt deliverd by Evri,.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't
send me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
Trustpilot reviews for this site (all 8 of them) are 1 star, and they
report the same issues as you. I assume that if you had checked you
wouldn't have gone ahead with the transaction.
I obviously don't bother checking reviews for the likes of Amazon and
JL, but anywhere else I check.
I was referred to that site from another site that seemed very legit.
I only checked trustpilot too late to make a difference, :-(
The Natural Philosopher <tnp@invalid.invalid> wrote:I am partway through that process.
And their domain is managed by markmonitior.com, who have an email
address, so I have contacted them to report one of their domains
(spotify.com) is being used to commit a crime,.
I also managed to talk to someone or an AI bot at shopify, who host the
website, and am well on the say to contacting their legal department to
remind them that failure to release contact information for the website
is technically conspiracy to defraud...
They also have a website reporting procedure
They seem legit.
Shopify are one of those giant platforms which a lot of small/medium sized shops whitelabel when they want to sell things on their own website rather than sell via Amazon/ebay/etsy/... but don't want to handle hosting a website, payments, etc. They're legit, although I have no experience of their complaints procedure.
I suppose the best you could do is get them to take down the Oryzom website, which would be something. But another one would likely pop up in their place.
Pressuring Shopify to publish a contact address for every store would be another useful thing, although likely the scammers will either use a mail forwarding service or an address in a faraway country. At least if you
were shown that before purchase it might be a red flag. I doubt they would do that without regulatory pressure though.
Theo
OPacrel alledglt deliverd by Evri,.
Parcel not there.
Vendor not responding to email. Ha s no other contact detials. Dioes
niot exist as a registered company
Evris say its not their problem its the vendors
Tried to report to actionfraud website, Their login process didn't send
me a validation code.
Phoned them up, waited 40 minutes they eventually said 'its the
vendors problem' and cut me off.
Anyone got any spare tinfoil hats?
No one seems to care that laws have been broken.
Action Fraud contacted me after some time, a box ticking exercise. They are
a waste of time.
I made the point the way to stop this kind of fraud was for the Credit Card companies / banks to run checks on those who set up trader accounts. This seemed beyond the understanding of Action Fraud.
It*is* Evri's problem, but Evri's contract is with the vendors and they don't care. It's up to the senders to make a complaint to Evri. You as recipient aren't able to make a claim against Evri directly.
On 31/07/2025 14:47, Theo wrote:
It*is* Evri's problem, but Evri's contract is with the vendors and they
don't care. It's up to the senders to make a complaint to Evri. You as >> recipient aren't able to make a claim against Evri directly.
Evri are a slippery company for vendors too.
I once sent my scanner/printer to a relative who had a lot of copying to do. The arrangement was that she would do her copying, put the printer
in the packaging it came in and send it back.
I watched their tracking and it got to my recipient's local distribution
hub, then there was an entry that delivery might be delayed After a few days, as vendor I contacted Evri and complained that the delay had been
going on too long and could they please get it delivered ASAP. That
gained me a reply that they couldn't deliver it because it had been
damaged in transit. I then told them to deliver it anyway because then
I would know how much it had been damaged, and perhaps get it repaired.
They then said they couldn't do that because they couldn't find it.
So I asked for the cost of the contents of the parcel plus the cost of handing it to them as a delivery requirement, and they told me their
refund policy was £20 for a loss. I looked up the cost of the cheapest similar all-in-one (the one I sent was no longer made), filled out a
Small Claims form with what their incompetence had cost me to replace
what they had lost (after all, I had expected to get my printer back, so
it wasn't just the addressee's loss). I told them to pay within 14 days
or I would send the document I had scanned for them to the court and
pursue payment legally, and then they would have to pay the court fees
as well. I got my cheque in the post in 10 days. Getting blood out of
a stone would be easy in comparison.
Corollary: I did buy the printer I had charged them for, and I did send
it Parcelforce that time. It arrived OK and was used, and I received it back from the same carrier. I don't think I would ever send anything
via Evri again.
My experience shipping fragile packets (balsa wood kits) is that about
one in thirty gets superficial damage and one in a hundred is smashed
beyond repair with e.g. fork lift truck wheel marks on it...
Mostly the vendor sorts it out and claims on the courier.
Courier charges are very low really. Pay peanuts get monkeys
Top level packaging is very helpful.
The Natural Philosopher <tnp@invalid.invalid> wrote:I think that is true.
My experience shipping fragile packets (balsa wood kits) is that about
one in thirty gets superficial damage and one in a hundred is smashed
beyond repair with e.g. fork lift truck wheel marks on it...
Mostly the vendor sorts it out and claims on the courier.
Courier charges are very low really. Pay peanuts get monkeys
Top level packaging is very helpful.
I think that's the courier business model. They know 1-3% of packages will come to grief, and they know that if you're a business seller you'll just include that as a cost of doing business - it's cheaper than paying the courier more on every shipment to take better care.
Unfortunately it breaks down when you are sending a single irreplaceable
item and you can't just pull another one out of inventory and ship a replacement. For that either you play the above lottery or if you're prepared to pay extra for more certainty there are higher cost services like Special Delivery.
Theo
Many vendors - if not most - simply refund or replace because its
cheaper than getting the goods back, repairing them and then
on-selling them as 'refurbs'.
One vendor delivered lager glasses when I ordered high ball glasses.
They sent the highballs and said 'keep the lagers' - I gave them to a
mate. Another tome I ordered 'hairpin' retainers and got split pins.
Again the vendors sent the correct item and said 'keep the others'
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