My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think there's been a mistake you're welcome to contact us by replying to this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
On 21 Feb 2025 at 23:21:25 GMT, "The Todal" <the_todal@icloud.com> wrote:
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have
therefore blocked your user account and removed your reviews from our
platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think
there's been a mistake you're welcome to contact us by replying to this
email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains
blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
This does seem desirable. They seem to have no particular incentive to be fair
to their reviewers as long as they don't annoy too high a proportion of them.
I find the dishonest way they ask you to give a star rating, then refuse to accept it without text to be dishonest in the extreme. But at the moment their
success depends on pleasing the firms that employ them rather than reviewers.
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think there's been a mistake you're welcome to contact us by replying to this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think there's been a mistake you're welcome to contact us by replying to this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
On 21/02/2025 23:21, The Todal wrote:
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are
genuine we have customized software that detects unusual activity on
our platform. In this case our software has flagged that at least one
of your reviews is likely to be spam. We take this very seriously and
have therefore blocked your user account and removed your reviews from
our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think
there's been a mistake you're welcome to contact us by replying to
this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains
blocked.
It must have been one hell of an unbelievably enthusiastic favourable
review to trigger that sort of response from Trustpilot!
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
Actually Trustpilot probably are trustworthy in the sense that they top
and tail the review distribution leaving mostly the middle ground:
- removing the fabulous reviews that can be bought
- removing the malicious free loading influencers reviews
(give us a free meal or we'll review you badly on Trustpilot types)
It is always worth looking at the distribution of reviews too.
Some of the best textbooks on Amazon have bimodal review distribution
with average score 3* consisting of 1* from those too thick to benefit
from reading it and 5* from domain experts.
This does seem desirable. They seem to have no particular incentive to be fair
to their reviewers as long as they don't annoy too high a proportion of them.
I find the dishonest way they ask you to give a star rating, then refuse to accept it without text to be dishonest in the extreme. But at the moment their
success depends on pleasing the firms that employ them rather than reviewers.
Roger Hayter <roger@hayter.org> wrote:
This does seem desirable. They seem to have no particular incentive to be fair
to their reviewers as long as they don't annoy too high a proportion of them.
I find the dishonest way they ask you to give a star rating, then refuse to >> accept it without text to be dishonest in the extreme. But at the moment their
success depends on pleasing the firms that employ them rather than reviewers.
Don't get me started on companies (eg insurance) who pester for reviews on buying the product, without leaving enough time to actually use the product (eg claim on the insurance).
But a star rating without text is useless to me, because the text is how I rate how much of a numpty the reviewer is. A big wall of 5* ratings without text just makes me more sceptical.
Theo
On 21/02/2025 23:21, The Todal wrote:
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are
genuine we have customized software that detects unusual activity on
our platform. In this case our software has flagged that at least one
of your reviews is likely to be spam. We take this very seriously and
have therefore blocked your user account and removed your reviews from
our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think
there's been a mistake you're welcome to contact us by replying to this
email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains
blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
I had an issue with Trustpilot just over 5 years ago, which I took to
the ICO. I can't find the report on the ICO website, but I keep all
email correspondence and this is the salient point of the ICO's summary:
Complaints raised
It is my understanding that you have raised...a complaint about Trustpilot’s process for submitting a review and creating an account
with them is not clear.
Our view – Trustpilot
I have considered the information available in relation to this
complaint and I am of the view that Trustpilot could be more transparent about the way in which it will process personal data (email addresses)
for the purpose of creating an account to submit a review.
From the information on this case, it appears that an account is
separate to a registered user account which would require a password to
be created. However, Trustpilot should provide a link to its privacy
policy on its initial email asking for a review so that individuals are provided with the opportunity to assess how their data will be
processed.
Further action required
In light of the above, we will now contact Trustpilot to ask that it
reviews this process and considers Principle (a) of the GDPR which
states that organisations must be transparent about the way in which
they will process personal data.
I suggest that if your family member is not happy with the way
Trustpilot is dealing with her issue she should contact the ICO.
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think there's been a mistake you're welcome to contact us by replying to this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think there's been a mistake you're welcome to contact us by replying to this email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account
remains blocked.
It must have been one hell of an unbelievably enthusiastic favourable
review to trigger that sort of response from Trustpilot!
It was a very enthusiastic review, yes!
I have already suggested to her that a review should always find
something to criticise about the goods or the services. Maybe something
like "the assistant was if anything too helpful and we spent an hour
longer than we intended, trying out the various chairs and sofas, some
of which were less comfortable than others".
On Fri, 21 Feb 2025 23:21:25 +0000, The Todal wrote:
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are genuine
we have customized software that detects unusual activity on our
platform. In this case our software has flagged that at least one of
your reviews is likely to be spam. We take this very seriously and have
therefore blocked your user account and removed your reviews from our
platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think
there's been a mistake you're welcome to contact us by replying to this
email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains
blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
You could of course just ignore Trustpilot. Which would be my approach.
Now if I found a site where *I* was paying for my review to appear, I'd
trust it a bit more :)
On Sat, 22 Feb 2025 09:27:47 +0000, Jeff Layman wrote:
On 21/02/2025 23:21, The Todal wrote:----------------------------------------------------------------------------------
My family member posted a very enthusiastic review of a certain
furniture shop on Trustpilot.
A few days later she got a message from Trustpilot:
quote
As part of our efforts to ensure that all Trustpilot reviews are
genuine we have customized software that detects unusual activity on
our platform. In this case our software has flagged that at least one
of your reviews is likely to be spam. We take this very seriously and
have therefore blocked your user account and removed your reviews from
our platform.
We have these measures in place to ensure that our community can trust
the reviews they read on Trustpilot, however, we understand that
sometimes legitimate reviews are removed in this process. If you think
there's been a mistake you're welcome to contact us by replying to this
email.
unquote
My family member sent a response to Trustpilot assuring them that her
review was genuine. There has been no response and her account remains
blocked.
So there ought to be a platform on which one could review Trustpilot
itself and point out that it is untrustworthy.
I had an issue with Trustpilot just over 5 years ago, which I took to
the ICO. I can't find the report on the ICO website, but I keep all
email correspondence and this is the salient point of the ICO's summary:
Complaints raised----------------------------------------------------------------------------------
It is my understanding that you have raised...a complaint about
Trustpilot’s process for submitting a review and creating an account
with them is not clear.
Our view – Trustpilot
I have considered the information available in relation to this
complaint and I am of the view that Trustpilot could be more transparent
about the way in which it will process personal data (email addresses)
for the purpose of creating an account to submit a review.
From the information on this case, it appears that an account is
separate to a registered user account which would require a password to
be created. However, Trustpilot should provide a link to its privacy
policy on its initial email asking for a review so that individuals are
provided with the opportunity to assess how their data will be
processed.
Further action required
In light of the above, we will now contact Trustpilot to ask that it
reviews this process and considers Principle (a) of the GDPR which
states that organisations must be transparent about the way in which
they will process personal data.
I suggest that if your family member is not happy with the way
Trustpilot is dealing with her issue she should contact the ICO.
Who will write a nice letter before proceeding to do nothing.
Amazon allow you to rate without a review and directly encourage you
to do that when you come to the end of a Kindle book. What I find
irritating it is that you cannot see what past ratings you have given
(at least not that I have found).
"Martin Harran" <martinharran@gmail.com> wrote in message news:na4rrjto06b8fcpo6beuvsrkdc00aoqlfc@4ax.com...
Amazon allow you to rate without a review and directly encourage you
to do that when you come to the end of a Kindle book. What I find
irritating it is that you cannot see what past ratings you have given
(at least not that I have found).
quote:
a.. go to your profile by clicking on your name
a.. click on Profile under Ordering and shopping preferences section
a.. find the review you want to view
unquote
https://webapps.stackexchange.com/questions/125626/how-can-i-view-my-reviews-on-amazon
I've checked past reviews on AMAZON although I'm not sure if that's
how I did it or not.
When they notify you they've posted a review, don;t they leave a link
to your reviews page /
bb
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