In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
Two have failed (so far). I have been corresponding with the manufacturer which has accepted the warranty claims but the returns process is killing
me.
They were bought from the big Brazilian online store's UK division, paid
for with a UK debit card and sent to a UK address.
The returns procedure requires me to return them to the Czech Republic in
a very specific way that includes bubble wrap, corrugated cardboard, label content and placement, and three copies of a "Commercial Invoice". Not
helped because the manufacturer's web site provides incorrect instructions and I had to kick customer services at the manufacturer into life to get proper instructions and a paid address label (I have spent £20 so far on wasted postage).
What happens is I wrap and return the items following the web site instructions and it gets as far as a post office in the Czech Republic who advises the manufacturer that a commercial invoices is required, the manufacturer can't be bothered so it all stops there. The first SSD was returned to me the second is still in said post office.
Is it reasonable/legal for me to be required to send returns abroad which means I have to thread my way through customs etc. or can I (try and)
insist on a UK address to send it to?
PS - let's not turn this into a Brexit thread, the principle would be the same if I was required to send it to Outer Mongolia.
In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
Two have failed (so far). I have been corresponding with the
manufacturer which has accepted the warranty claims but the returns
process is killing me.
They were bought from the big Brazilian online store's UK division, paid
for with a UK debit card and sent to a UK address.
The returns procedure requires me to return them to the Czech Republic
in a very specific way that includes bubble wrap, corrugated cardboard,
label content and placement, and three copies of a "Commercial Invoice".
Not helped because the manufacturer's web site provides incorrect instructions and I had to kick customer services at the manufacturer
into life to get proper instructions and a paid address label (I have
spent £20 so far on wasted postage).
What happens is I wrap and return the items following the web site instructions and it gets as far as a post office in the Czech Republic
who advises the manufacturer that a commercial invoices is required, the manufacturer can't be bothered so it all stops there. The first SSD was returned to me the second is still in said post office.
Is it reasonable/legal for me to be required to send returns abroad
which means I have to thread my way through customs etc. or can I (try
and) insist on a UK address to send it to?
PS - let's not turn this into a Brexit thread, the principle would be
the same if I was required to send it to Outer Mongolia.
On 03/03/2025 in message <vq4kos$1cjk8$1@dont-email.me> Martin Brown wrote:
On 03/03/2025 14:25, Jeff Gaines wrote:
In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
Two have failed (so far). I have been corresponding with the manufacturer >>> which has accepted the warranty claims but the returns process is killing >>> me.
Depending on how hard they were being worked I am very surprised that they >> have lasted for so long or that nearly a quarter of a century later they
still had any relevant stock small enough to swap against it...
Whoops, I suffer from a bit of lateral inversion it was 2020 with 5 year warranty so they nearly got the engineering right!
On 03/03/2025 14:25, Jeff Gaines wrote:
In 2000 I purchased 4 x SSD devices, well known make not one of these >>Chinese ABC companies!
Two have failed (so far). I have been corresponding with the manufacturer >>which has accepted the warranty claims but the returns process is killing >>me.
Depending on how hard they were being worked I am very surprised that they >have lasted for so long or that nearly a quarter of a century later they >still had any relevant stock small enough to swap against it...
They were bought from the big Brazilian online store's UK division, paid >>for with a UK debit card and sent to a UK address.
The returns procedure requires me to return them to the Czech Republic in >>a very specific way that includes bubble wrap, corrugated cardboard,
label content and placement, and three copies of a "Commercial Invoice". >>Not helped because the manufacturer's web site provides incorrect >>instructions and I had to kick customer services at the manufacturer into >>life to get proper instructions and a paid address label (I have spent >>£20 so far on wasted postage).
I don't know about you but I throw out invoices after about 10 years.
What happens is I wrap and return the items following the web site >>instructions and it gets as far as a post office in the Czech Republic
who advises the manufacturer that a commercial invoices is required, the >>manufacturer can't be bothered so it all stops there. The first SSD was >>returned to me the second is still in said post office.
Is it reasonable/legal for me to be required to send returns abroad which >>means I have to thread my way through customs etc. or can I (try and) >>insist on a UK address to send it to?
The foreign manufacturer can insist on whatever unreasonable stipulations >they feel like. Some are quite transparently done to discourage such
returns with packaging just big enough to cross a size boundary. I've had >stuff from China that would literally have cost more to send back than
their book value (postal charge asymmetry is huge).
On 03/03/2025 in message <vq4kos$1cjk8$1@dont-email.me> Martin Brown wrote:
On 03/03/2025 14:25, Jeff Gaines wrote:
In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
Two have failed (so far). I have been corresponding with the
manufacturer which has accepted the warranty claims but the returns
process is killing me.
Depending on how hard they were being worked I am very surprised that
they have lasted for so long or that nearly a quarter of a century
later they still had any relevant stock small enough to swap against
it...
Whoops, I suffer from a bit of lateral inversion it was 2020 with 5 year warranty so they nearly got the engineering right!
On 3 Mar 2025 at 17:17:47 GMT, ""Jeff Gaines"" <jgnewsid@outlook.com>
wrote:
On 03/03/2025 in message <vq4kos$1cjk8$1@dont-email.me> Martin BrownWhat did you use them in? Any kind of server? Cheap SSDs usually have
wrote:
On 03/03/2025 14:25, Jeff Gaines wrote:
In 2000 I purchased 4 x SSD devices, well known make not one of these >>>>Chinese ABC companies!
Two have failed (so far). I have been corresponding with the >>>>manufacturer
which has accepted the warranty claims but the returns process is >>>>killing
me.
Depending on how hard they were being worked I am very surprised that >>>they
have lasted for so long or that nearly a quarter of a century later they >>>still had any relevant stock small enough to swap against it...
Whoops, I suffer from a bit of lateral inversion it was 2020 with 5 year >>warranty so they nearly got the engineering right!
quite a
low 'wear' limit as well as a time warranty. If you have exceeded that they >won't replace them.
It may be unwise of them to have a 5 year unconditional guarantee.
(you can kill an SSD by running speed tests on it far too often)
I thought that they also have total IOPS count limit as well. Wear
levelling fails eventually and there are only so many spare blocks.
Worth reading the small print carefully.
I recall a laboratory doing genome matching where they were treating
them like consumables to run an extremely fast large RAID array.
I have personally bricked a couple of SSDs in my time. Some heavy computations using large disk swap files can really stress them out.
In 2000 I purchased 4 x SSD devices, well known make not one of these
Chinese ABC companies!
Two have failed (so far). I have been corresponding with the
manufacturer which has accepted the warranty claims but the returns
process is killing me.
They were bought from the big Brazilian online store's UK division,
paid for with a UK debit card and sent to a UK address.
The returns procedure requires me to return them to the Czech Republic
in a very specific way that includes bubble wrap, corrugated cardboard,
label content and placement, and three copies of a "Commercial Invoice".
Not helped because the manufacturer's web site provides incorrect >instructions and I had to kick customer services at the manufacturer
into life to get proper instructions and a paid address label (I have
spent £20 so far on wasted postage).
What happens is I wrap and return the items following the web site >instructions and it gets as far as a post office in the Czech Republic
who advises the manufacturer that a commercial invoices is required,
the manufacturer can't be bothered so it all stops there. The first SSD
was returned to me the second is still in said post office.
Is it reasonable/legal for me to be required to send returns abroad
which means I have to thread my way through customs etc. or can I (try
and) insist on a UK address to send it to?
PS - let's not turn this into a Brexit thread, the principle would be
the same if I was required to send it to Outer Mongolia.
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