I've issued a small claim for only £80 (but EDF annoyed me!), and I've
added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and I've
added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10 working days.


They wrote back, saying that they sent someone, so what more did I want?
So, I didn't bother arguing, and just went ahead with the claim.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 2025-04-03, GB <NOTsomeone@microsoft.invalid> wrote:

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and I've
added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10 working days.

They wrote back, saying that they sent someone, so what more did I want?
So, I didn't bother arguing, and just went ahead with the claim.

You're presumably referring to s3(9):

In keeping the appointment in accordance with paragraph (8), the
supplier must ensure that whoever represents it for that purpose
possesses the necessary skills, experience and resources to fulfil
the purpose of the appointment as the supplier reasonably
understands it.

So I suppose the question is whether it is reasonable to expect the
supplier to know in advance whatever it was about your installation
that caused their engineer to be unqualified for your particular
circumstance.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 03/04/2025 15:49, Jon Ribbens wrote:

On 2025-04-03, GB <NOTsomeone@microsoft.invalid> wrote:

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and I've >>>> added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10
working days.


They wrote back, saying that they sent someone, so what more did I want?
So, I didn't bother arguing, and just went ahead with the claim.

You're presumably referring to s3(9):

In keeping the appointment in accordance with paragraph (8), the
supplier must ensure that whoever represents it for that purpose
possesses the necessary skills, experience and resources to fulfil
the purpose of the appointment as the supplier reasonably
understands it.

So I suppose the question is whether it is reasonable to expect the
supplier to know in advance whatever it was about your installation
that caused their engineer to be unqualified for your particular circumstance.

We have a U16 gas meter. I mentioned several times during the booking
telephone call that it is a U16 meter. So, yes, it is entirely
reasonable that they should send someone qualified.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 2025-04-03, GB <NOTsomeone@microsoft.invalid> wrote:

On 03/04/2025 15:49, Jon Ribbens wrote:

On 2025-04-03, GB <NOTsomeone@microsoft.invalid> wrote:

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and I've >>>>> added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10 >>> working days.


They wrote back, saying that they sent someone, so what more did I want? >>> So, I didn't bother arguing, and just went ahead with the claim.

You're presumably referring to s3(9):

In keeping the appointment in accordance with paragraph (8), the
supplier must ensure that whoever represents it for that purpose
possesses the necessary skills, experience and resources to fulfil
the purpose of the appointment as the supplier reasonably
understands it.

So I suppose the question is whether it is reasonable to expect the
supplier to know in advance whatever it was about your installation
that caused their engineer to be unqualified for your particular
circumstance.

We have a U16 gas meter. I mentioned several times during the booking telephone call that it is a U16 meter. So, yes, it is entirely
reasonable that they should send someone qualified.

That seems fair enough ;-)

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 4/3/25 11:28, GB wrote:

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and
I've added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10 working days.

They wrote back, saying that they sent someone, so what more did I want?
So, I didn't bother arguing, and just went ahead with the claim.

I'm not seeing how you will win. Repairs often take multiple visits. An investigation trip to diagnose the problem, and an additional trip to
fix it.

EDF will argue the technician was trained to diagnose the problem, which apparently he did. You will have to establish that EDF should have
reasonably known what the problem was prior to the visit.

Or do you have another line of attack?

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 03/04/2025 11:28, GB wrote:

On 01/04/2025 22:34, TTman wrote:

On 01/04/2025 16:40, GB wrote:

I've issued a small claim for only £80 (but EDF annoyed me!), and
I've added £33 fixed costs under CPR45.

Have I got that right? Two thirds of £50?

Many people would like to seue EDF. What is the basis of your claim ?
( I moderate an 'Anti EDF FB Group)

This is from the LBA:

You booked a meter exchange appointment for 19 February. When the
engineer arrived, he admitted that he was unqualified to work on my
meter and that he didn’t have the correct parts with him, anyway.

Accordingly, you should by now have paid me £40 under The Electricity
and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as
amended).

You also now owe me a further £40 for failure to pay the above within 10 working days.

They wrote back, saying that they sent someone, so what more did I want?
So, I didn't bother arguing, and just went ahead with the claim.

Our premises changed suppliers recently and a condition was we needed
smart meters fitted. One visit was booked for a gas meter change, and
the electric meter in some months time.

Both required someone to be present on the day between 8am and 12pm.

For the one and only visit so far an engineer came and said there was no
point in fitting the gas meter as the electricity meter ought to have
been changed first. He said he could change both himself but didn't have
time. Presumably because he was already late and it was nearing lunch
time. He went away and didn't do anything apart from take a few
measurements.

I then received a message we would be charged £250 for a failed visit as
the engineer couldn't gain access.

Rather incensed I wrote to the CEO saying I had CCTV evidence of his
visit, plus a recorded conversation of the engineer trying to find the
place, plus further witnesses to say he entered the property. I also
made a claim of £250 in view of reciprocity for a failed fitting of the promised meter and having to be at the premises from 8am to 12pm.

While a representative agreed to reverse their £250 no mention of our
charge was even mentioned.

What do you think my chances are? I'll have to lookup the regulations
you cited. This was an industrial property and not domestic if that
makes a difference.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 03/04/2025 12:11, Pancho wrote:

I'm not seeing how you will win. Repairs often take multiple visits. An investigation trip to diagnose the problem, and an additional trip to
fix it.

EDF will argue the technician was trained to diagnose the problem,

which

apparently he did.

What he actually diagnosed was that he wasn't trained!

You will have to establish that EDF should have
reasonably known what the problem was prior to the visit.

They did know, as I told them, and they have now listened to the phone
call, and agreed to settle the case in full. So, that's a win for the
local food bank.

There's a potential win for me, too, as they are promising to try to get someone suitably qualified to fit a smart meter for me.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)

On 4/3/25 19:07, GB wrote:

On 03/04/2025 12:11, Pancho wrote:

I'm not seeing how you will win. Repairs often take multiple visits.
An investigation trip to diagnose the problem, and an additional trip
to fix it.

EDF will argue the technician was trained to diagnose the problem,

which

apparently he did.

What he actually diagnosed was that he wasn't trained!

You will have to establish that EDF should have reasonably known what
the problem was prior to the visit.

They did know, as I told them, and they have now listened to the phone
call, and agreed to settle the case in full. So, that's a win for the
local food bank.

Well done! I hope you didn't interpret my negativity as meaning I
believed you didn't deserve to win. My negativity is more the pathetic
apathy of a dog that has been whipped too much.

There's a potential win for me, too, as they are promising to try to get someone suitably qualified to fit a smart meter for me.

I had smart meters fitted many years ago. The electricity one only
worked for a few months. The gas one still works fine, which is strange
because AIUI the gas meter sends its data to the electricity meter which
then relays the gas reading to the supplier, via some wireless network.

So the electricity meter sends the gas readings, but not the electricity readings.

--- SoupGate-Win32 v1.05
* Origin: fsxNet Usenet Gateway (21:1/5)