• Amazon item now faulty, but no return

    From Spike@21:1/5 to All on Tue Jul 29 08:04:26 2025
    In February we splashed out on a rice cooker, bought via Amazon. We use it
    for cooking brown rice, which on this cooker is 1hr automatic process,
    although it can process other forms of rice as well as foods such as
    porridge.

    The cooker has started to miss out part of the process, namely the boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in
    less than six months the machine, costing circa £100, is now useless for
    the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that the returns window closed in March, but has a link to the supplier/importer
    web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that
    has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off
    with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this item, and with what entity does that lie?

    TIA for any comments on this issue.


    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Andy Burns@21:1/5 to Spike on Tue Jul 29 11:31:50 2025
    Spike wrote:

    In February we splashed out on a rice cooker [...]

    The cooker has started to miss out part of the process, namely the boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles

    Does it work on a timer, or does it use a magnet/spring to "know" when
    it's done?

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jethro_uk@21:1/5 to Spike on Tue Jul 29 11:01:31 2025
    On Tue, 29 Jul 2025 08:04:26 +0000, Spike wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use
    it for cooking brown rice, which on this cooker is 1hr automatic
    process, although it can process other forms of rice as well as foods
    such as porridge.

    The cooker has started to miss out part of the process, namely the
    boiling phase, and the cooking cycle finishes in only 40min resulting in undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so
    in less than six months the machine, costing circa £100, is now useless
    for the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that the returns window closed in March, but has a link to the
    supplier/importer web site.

    As far as dealing with this now defective item, I would have thought
    that my contract was with Amazon, and they should deal with this as an
    item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed
    off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of
    this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Seems there is a legal question and a practical one.

    The practical one is to involve your card provider in requesting a
    chargeback. This tends to get the attention of the vendor.

    The legal one is that faults emerging in less than six months are taken
    to be a fault with the goods in law.

    Anecdotally, whenever I have engaged with Amazon customer service they
    have always resolved the issue in the chat.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Roger Hayter@21:1/5 to jethro_uk@hotmailbin.com on Tue Jul 29 11:17:18 2025
    On 29 Jul 2025 at 12:01:31 BST, "Jethro_uk" <jethro_uk@hotmailbin.com> wrote:

    On Tue, 29 Jul 2025 08:04:26 +0000, Spike wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use
    it for cooking brown rice, which on this cooker is 1hr automatic
    process, although it can process other forms of rice as well as foods
    such as porridge.

    The cooker has started to miss out part of the process, namely the
    boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so
    in less than six months the machine, costing circa £100, is now useless
    for the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that >> the returns window closed in March, but has a link to the
    supplier/importer web site.

    As far as dealing with this now defective item, I would have thought
    that my contract was with Amazon, and they should deal with this as an
    item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed
    off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of
    this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Seems there is a legal question and a practical one.

    The practical one is to involve your card provider in requesting a chargeback. This tends to get the attention of the vendor.

    The legal one is that faults emerging in less than six months are taken
    to be a fault with the goods in law.

    Anecdotally, whenever I have engaged with Amazon customer service they
    have always resolved the issue in the chat.

    That has been my experience. There is no automatic button to take things forward, one needs go contact customer services by chat or phone.

    --

    Roger Hayter

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Theo@21:1/5 to Roger Hayter on Tue Jul 29 12:56:07 2025
    Roger Hayter <roger@hayter.org> wrote:
    On 29 Jul 2025 at 12:01:31 BST, "Jethro_uk" <jethro_uk@hotmailbin.com> wrote:
    Anecdotally, whenever I have engaged with Amazon customer service they
    have always resolved the issue in the chat.

    That has been my experience. There is no automatic button to take things forward, one needs go contact customer services by chat or phone.

    Expect the operative in Manila or wherever to try to fob you off as it's outside the returns window (which is maybe relevant in the USA but not
    here). Insist on your UK legal rights.

    Theo

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to Spike on Tue Jul 29 13:42:49 2025
    Spike <aero.spike@mail.com> wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use it for cooking brown rice, which on this cooker is 1hr automatic process, although it can process other forms of rice as well as foods such as porridge.

    […]

    My question is: what is my legal redress for the premature failure of this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Many thanks to all who replied.

    When I finally found where the chat option was, it was only a few moments
    to describe the problem, and I was immediately offered a full refund and
    Royal Mail collection scheduled for tomorrow.

    I had kept the original packaging, so putting together the return was easy.

    The only problem now is what to replace it with…

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jethro_uk@21:1/5 to Theo on Tue Jul 29 13:57:48 2025
    On Tue, 29 Jul 2025 12:56:07 +0100, Theo wrote:

    Roger Hayter <roger@hayter.org> wrote:
    On 29 Jul 2025 at 12:01:31 BST, "Jethro_uk" <jethro_uk@hotmailbin.com>
    wrote:
    Anecdotally, whenever I have engaged with Amazon customer service
    they have always resolved the issue in the chat.

    That has been my experience. There is no automatic button to take
    things forward, one needs go contact customer services by chat or
    phone.

    Expect the operative in Manila or wherever to try to fob you off as it's outside the returns window (which is maybe relevant in the USA but not
    here). Insist on your UK legal rights.

    As I said, in 28 years of using Amazon, one thing I cannot fault is the customer service. The only gripe is sometimes getting to that person to
    person (and I assume it's a person :) ) stage is a bit tiresome.

    For me, Amazon are a paradigm of my world view. Anyone can fuck up. So
    it's not the fact of the fuck up that is the measure, it's how the
    organisation deals with it. Some will put more effort into a corporate
    DARVO than they would ever save in not refunding.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Pamela@21:1/5 to All on Tue Jul 29 16:33:44 2025
    On 12:01 29 Jul 2025, Jethro_uk said:

    On Tue, 29 Jul 2025 08:04:26 +0000, Spike wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We
    use it for cooking brown rice, which on this cooker is 1hr automatic
    process, although it can process other forms of rice as well as
    foods such as porridge.

    The cooker has started to miss out part of the process, namely the
    boiling phase, and the cooking cycle finishes in only 40min
    resulting in undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles,
    so in less than six months the machine, costing circa £100, is now
    useless for the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully
    states that the returns window closed in March, but has a link to
    the supplier/importer web site.

    As far as dealing with this now defective item, I would have thought
    that my contract was with Amazon, and they should deal with this as
    an item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take
    the cooker for refund or replacement, and I would not expect to be
    fobbed off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure
    of this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Seems there is a legal question and a practical one.

    The practical one is to involve your card provider in requesting a chargeback. This tends to get the attention of the vendor.

    The legal one is that faults emerging in less than six months are
    taken to be a fault with the goods in law.

    Anecdotally, whenever I have engaged with Amazon customer service
    they have always resolved the issue in the chat.

    I agree, definitely the best thing is to speak to Amazon customer
    service. In this case I would be looking for a full refund, paid soon
    after they receive the faulty item.

    I believe these days the option to request a phone call is hidden away
    and you may have to get past the offer of a bot-chat and suchlike.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to jethro_uk@hotmailbin.com on Tue Jul 29 11:15:46 2025
    Jethro_uk <jethro_uk@hotmailbin.com> wrote:
    On Tue, 29 Jul 2025 08:04:26 +0000, Spike wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use
    it for cooking brown rice, which on this cooker is 1hr automatic
    process, although it can process other forms of rice as well as foods
    such as porridge.

    The cooker has started to miss out part of the process, namely the
    boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so
    in less than six months the machine, costing circa £100, is now useless
    for the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that >> the returns window closed in March, but has a link to the
    supplier/importer web site.

    As far as dealing with this now defective item, I would have thought
    that my contract was with Amazon, and they should deal with this as an
    item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed
    off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of
    this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Seems there is a legal question and a practical one.

    The practical one is to involve your card provider in requesting a chargeback. This tends to get the attention of the vendor.

    The legal one is that faults emerging in less than six months are taken
    to be a fault with the goods in law.

    Anecdotally, whenever I have engaged with Amazon customer service they
    have always resolved the issue in the chat.

    Thanks for that.

    Following the returns procedure on the Amazon site, I have been directed to
    two videos on how to ensure the rice cooker is operating properly (leave
    for 15 minutes, plug in, switch on, etc) so am now running a test cook to
    see if the issue is still there.

    So far I haven’t seen any chat link, but the returns procedure is in a
    narrow channel which seems to end in ‘contact the supplier/importer’ via a link.

    In case push comes to shove, could I get a chargeback for something just
    under £100? Never done this before…

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Jeff Gaines@21:1/5 to Spike on Tue Jul 29 10:01:54 2025
    On 29/07/2025 in message <merdkaFcemeU1@mid.individual.net> Spike wrote:

    My question is: what is my legal redress for the premature failure of this >item, and with what entity does that lie?

    The Amazon return Window tends to be a slightly enhanced DSR right, after
    that you are expected to use the manufacturer's guarantee.

    Was it an Amazon purchase or a Market Place purchase?

    --
    Jeff Gaines Dorset UK
    I was standing in the park wondering why Frisbees got bigger as they get closer.
    Then it hit me.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to Andy Burns on Tue Jul 29 11:15:45 2025
    Andy Burns <usenet@andyburns.uk> wrote:
    Spike wrote:

    In February we splashed out on a rice cooker [...]

    The cooker has started to miss out part of the process, namely the boiling >> phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles

    Does it work on a timer, or does it use a magnet/spring to "know" when
    it's done?

    It has ‘fuzzy logic AI’ <unsmiley>

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From billy bookcase@21:1/5 to Spike on Tue Jul 29 11:31:36 2025
    "Spike" <aero.spike@mail.com> wrote in message news:merdkaFcemeU1@mid.individual.net...
    In February we splashed out on a rice cooker, bought via Amazon. We use it for cooking brown rice, which on this cooker is 1hr automatic process, although it can process other forms of rice as well as foods such as porridge.

    The cooker has started to miss out part of the process, namely the boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in less than six months the machine, costing circa £100, is now useless for
    the purpose it was bought for.

    In the 'Orders' section of my Amazon account, it unhelpfully states that
    the returns window closed in March, but has a link to the supplier/importer web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Unlike with their own sales, all sales/contracts made with retailers
    *via* Amazon Marketplace are with those retailers.

    Which is much the same, as with items bought on Ebay.

    Basically like Ebay, Amazon act as intermediaries for so many questionable products, that if they were to offer an *easy* returns policy on any of
    that went wrong within say just less than six months, as in your case
    they would probably go bust,

    And price is immaterial in this regard. As the possibility of something
    going wrong, will be most likely be related to how *cheaply* it was made,
    for the price. Whether it cost £5, or £500

    bb

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Andy Burns@21:1/5 to Spike on Tue Jul 29 17:23:22 2025
    Spike wrote:

    Andy Burns wrote:

    Does it work on a timer, or does it use a magnet/spring to "know" when
    it's done?

    It has ‘fuzzy logic AI’ <unsmiley>
    Do they still sell this type?
    <https://youtu.be/RSTNhvDGbYI>

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From JNugent@21:1/5 to Spike on Tue Jul 29 12:29:17 2025
    On 29/07/2025 09:04 AM, Spike wrote:
    In February we splashed out on a rice cooker, bought via Amazon. We use it for cooking brown rice, which on this cooker is 1hr automatic process, although it can process other forms of rice as well as foods such as porridge.

    The cooker has started to miss out part of the process, namely the boiling phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in less than six months the machine, costing circa £100, is now useless for
    the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that the returns window closed in March, but has a link to the supplier/importer web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Did you buy it directly from Amazon? Or from a seller who uses Amazon's services to sell, collect the money, etc?

    My experience is that it splits over a year about half to Amazon and the
    rest to other sellers.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to Andy Burns on Tue Jul 29 18:13:49 2025
    Andy Burns <usenet@andyburns.uk> wrote:
    Spike wrote:

    Andy Burns wrote:

    Does it work on a timer, or does it use a magnet/spring to "know" when
    it's done?

    It has ‘fuzzy logic AI’ <unsmiley>
    Do they still sell this type?
    <https://youtu.be/RSTNhvDGbYI>

    Quite a lot use fuzzy AI logic…no mechanical levers at all. But they do
    have the button at the bottom of the pot…

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to billy bookcase on Tue Jul 29 18:13:46 2025
    billy bookcase <billy@anon.com> wrote:

    "Spike" <aero.spike@mail.com> wrote in message news:merdkaFcemeU1@mid.individual.net...
    In February we splashed out on a rice cooker, bought via Amazon. We use it >> for cooking brown rice, which on this cooker is 1hr automatic process,
    although it can process other forms of rice as well as foods such as
    porridge.

    The cooker has started to miss out part of the process, namely the boiling >> phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in >> less than six months the machine, costing circa Ģ100, is now useless for
    the purpose it was bought for.

    In the 'Orders' section of my Amazon account, it unhelpfully states that
    the returns window closed in March, but has a link to the supplier/importer >> web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that >> has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off
    with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this >> item, and with what entity does that lie?

    TIA for any comments on this issue.

    Unlike with their own sales, all sales/contracts made with retailers
    *via* Amazon Marketplace are with those retailers.

    I was a little concerned when following the procedure for returning items,
    it wound up at a page that offered me two videos of help (they weren’t) or
    a link to the supplier’s web site - which said they don’t have any authorised resellers so I would have to go my seller. Circular or what?

    As reported elsewhere, when I found the chat line Amazon accepted the
    return and I’ll get a refund.

    Which is much the same, as with items bought on Ebay.

    Basically like Ebay, Amazon act as intermediaries for so many questionable products, that if they were to offer an *easy* returns policy on any of
    that went wrong within say just less than six months, as in your case
    they would probably go bust,

    And price is immaterial in this regard. As the possibility of something
    going wrong, will be most likely be related to how *cheaply* it was made,
    for the price. Whether it cost Ģ5, or Ģ500

    bb


    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to JNugent on Tue Jul 29 18:13:47 2025
    JNugent <JNugent73@mail.com> wrote:
    On 29/07/2025 09:04 AM, Spike wrote:
    In February we splashed out on a rice cooker, bought via Amazon. We use it >> for cooking brown rice, which on this cooker is 1hr automatic process,
    although it can process other forms of rice as well as foods such as
    porridge.

    The cooker has started to miss out part of the process, namely the boiling >> phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in >> less than six months the machine, costing circa £100, is now useless for
    the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that >> the returns window closed in March, but has a link to the supplier/importer >> web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that >> has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off
    with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this >> item, and with what entity does that lie?

    TIA for any comments on this issue.

    Did you buy it directly from Amazon? Or from a seller who uses Amazon's services to sell, collect the money, etc?

    The original supplier of the item stated on their web site that they don’t have any authorised resellers so I would have to go back to where I bought
    it from.

    My experience is that it splits over a year about half to Amazon and the
    rest to other sellers.


    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to Jeff Gaines on Tue Jul 29 18:13:44 2025
    Jeff Gaines <jgnewsid@outlook.com> wrote:
    On 29/07/2025 in message <merdkaFcemeU1@mid.individual.net> Spike wrote:

    My question is: what is my legal redress for the premature failure of this >> item, and with what entity does that lie?

    The Amazon return Window tends to be a slightly enhanced DSR right, after that you are expected to use the manufacturer's guarantee.

    Was it an Amazon purchase or a Market Place purchase?

    It was Amazon. As noted elsewhere in this thread, once I located the chat
    line and said what the problem was, the return was accepted, Royal Mail collection is tomorrow, and I get a refund almost straight away. I can’t fault the process.

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From jon@21:1/5 to Spike on Tue Jul 29 17:29:48 2025
    On Tue, 29 Jul 2025 08:04:26 +0000, Spike wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use
    it for cooking brown rice, which on this cooker is 1hr automatic
    process, although it can process other forms of rice as well as foods
    such as porridge.

    The cooker has started to miss out part of the process, namely the
    boiling phase, and the cooking cycle finishes in only 40min resulting in undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so
    in less than six months the machine, costing circa £100, is now useless
    for the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that the returns window closed in March, but has a link to the
    supplier/importer web site.

    As far as dealing with this now defective item, I would have thought
    that my contract was with Amazon, and they should deal with this as an
    item that has become defective in a short period of time.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed
    off with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of
    this item, and with what entity does that lie?

    TIA for any comments on this issue.

    Ours has worked perfectly for two years.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From JNugent@21:1/5 to Spike on Tue Jul 29 18:01:48 2025
    On 29/07/2025 02:42 PM, Spike wrote:
    Spike <aero.spike@mail.com> wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use it >> for cooking brown rice, which on this cooker is 1hr automatic process,
    although it can process other forms of rice as well as foods such as
    porridge.

    […]

    My question is: what is my legal redress for the premature failure of this >> item, and with what entity does that lie?

    TIA for any comments on this issue.

    Many thanks to all who replied.

    When I finally found where the chat option was, it was only a few moments
    to describe the problem, and I was immediately offered a full refund and Royal Mail collection scheduled for tomorrow.

    I had kept the original packaging, so putting together the return was easy.

    The only problem now is what to replace it with…

    That's great. Well done.

    Do Amazon do a Bosch rice-cooker? Never had a problem with any of their
    stuff.

    Just checked... they do not.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to JNugent on Wed Jul 30 08:15:30 2025
    JNugent <JNugent73@mail.com> wrote:
    On 29/07/2025 02:42 PM, Spike wrote:
    Spike <aero.spike@mail.com> wrote:

    In February we splashed out on a rice cooker, bought via Amazon. We use it >>> for cooking brown rice, which on this cooker is 1hr automatic process,
    although it can process other forms of rice as well as foods such as
    porridge.

    […]

    My question is: what is my legal redress for the premature failure of this >>> item, and with what entity does that lie?

    TIA for any comments on this issue.

    Many thanks to all who replied.

    When I finally found where the chat option was, it was only a few moments
    to describe the problem, and I was immediately offered a full refund and
    Royal Mail collection scheduled for tomorrow.

    I had kept the original packaging, so putting together the return was easy. >>
    The only problem now is what to replace it with…

    That's great. Well done.

    Do Amazon do a Bosch rice-cooker? Never had a problem with any of their stuff.

    Just checked... they do not.

    As might be expected, I’m on the lookout for a replacement rice cooker. Unfortunately, it would seem that the one I chose, which developed a mind
    of its own (AI, eh?), was just what I wanted. It looks like, in a triumph
    of hope over experience, I’ll replace it with the same make and model. Its 5mm-thick ceramic pot is impressive, the (touch button) controls easy to
    use, it cooks rice for up to four in a number of cooking styles, it can
    cook other foods such as porridge or soups, and its footprint isn’t
    dominant. Fingers crossed…

    Many thanks again to all who replied.

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Max Demian@21:1/5 to Spike on Wed Jul 30 19:38:03 2025
    On 30/07/2025 09:15, Spike wrote:

    As might be expected, I’m on the lookout for a replacement rice cooker. Unfortunately, it would seem that the one I chose, which developed a mind
    of its own (AI, eh?), was just what I wanted. It looks like, in a triumph
    of hope over experience, I’ll replace it with the same make and model. Its 5mm-thick ceramic pot is impressive, the (touch button) controls easy to
    use, it cooks rice for up to four in a number of cooking styles, it can
    cook other foods such as porridge or soups, and its footprint isn’t dominant. Fingers crossed…

    I find the rice bowl of a general purpose electric steamer does the
    trick, and the device can be used to cook lots of other things.

    --
    Max Demian

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Roland Perry@21:1/5 to All on Thu Jul 31 08:04:24 2025
    In message <merdkaFcemeU1@mid.individual.net>, at 08:04:26 on Tue, 29
    Jul 2025, Spike <aero.spike@mail.com> remarked:
    In February we splashed out on a rice cooker, bought via Amazon. We use it >for cooking brown rice, which on this cooker is 1hr automatic process, >although it can process other forms of rice as well as foods such as >porridge.

    The cooker has started to miss out part of the process, namely the boiling >phase, and the cooking cycle finishes in only 40min resulting in
    undercooked rice.

    There are no adjustments or reset facilities for the cooking cycles, so in >less than six months the machine, costing circa £100, is now useless for
    the purpose it was bought for.

    In the ‘Orders’ section of my Amazon account, it unhelpfully states that >the returns window closed in March,

    That's the enhanced Direct-Selling returns window, if you change your
    mind about wanting it.

    but has a link to the supplier/importer web site.

    As far as dealing with this now defective item, I would have thought that
    my contract was with Amazon, and they should deal with this as an item that >has become defective in a short period of time.

    If it was bought on Amazon Marketplace, they are just an advertising
    (and courier) platform, your supplier was someone else.

    If I had bought this item from a shop, that is where I would take the
    cooker for refund or replacement, and I would not expect to be fobbed off >with a suggestion I contact the supplier/importer.

    My question is: what is my legal redress for the premature failure of this >item, and with what entity does that lie?

    Whoever sold it to you (see the invoice).

    TIA for any comments on this issue.

    --
    Roland Perry

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Theo@21:1/5 to Spike on Thu Jul 31 10:22:03 2025
    Spike <aero.spike@mail.com> wrote:
    In case push comes to shove, could I get a chargeback for something just under £100? Never done this before…

    A chargeback yes, a Section 75 claim no. Chargebacks are a discretionary scheme operated by Amex, Visa and Mastercard and don't have lower limits on
    the transaction value AFAIK. Section 75 claims are a statutory requirement
    but only for credit cards and only for items costing £100-£30k (including if you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit
    .
    Theo

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to Theo on Thu Jul 31 09:36:54 2025
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for something just
    under £100? Never done this before…

    A chargeback yes, a Section 75 claim no. Chargebacks are a discretionary scheme operated by Amex, Visa and Mastercard and don't have lower limits on the transaction value AFAIK. Section 75 claims are a statutory requirement but only for credit cards and only for items costing £100-£30k (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit

    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat line the process for return and refund was easy and quick, and I can’t fault it. However, if I need to go the chargeback route as the result of a future purchase, having that info will be a great help.

    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From The Todal@21:1/5 to Spike on Thu Jul 31 22:24:47 2025
    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for something just >>> under £100? Never done this before…

    A chargeback yes, a Section 75 claim no. Chargebacks are a discretionary
    scheme operated by Amex, Visa and Mastercard and don't have lower limits on >> the transaction value AFAIK. Section 75 claims are a statutory requirement >> but only for credit cards and only for items costing £100-£30k (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit

    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat line the process for return and refund was easy and quick, and I can’t fault it. However, if I need to go the chargeback route as the result of a future purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice
    cookers today. It never occurred to me to get one but maybe they are now fashionable.

    https://www.theguardian.com/thefilter/2025/mar/14/best-rice-cooker

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Spike@21:1/5 to The Todal on Fri Aug 1 08:17:15 2025
    The Todal <the_todal@icloud.com> wrote:

    […]

    In case nobody else has mentioned it, there's a Guardian review of rice cookers today. It never occurred to me to get one but maybe they are now fashionable.

    https://www.theguardian.com/thefilter/2025/mar/14/best-rice-cooker

    Yum Asia do well out of that review. The rice cooker that failed here was a
    Yum Asia model, and I liked it so much that I’ve replaced it with the same make and model.

    <https://amzn.eu/d/bjl8jII>

    It has a 5mm thick clay cooking pot, where many have a 2mm one or one with multi-layers. Its ’keep warm’ function can go to 24 hours, but the manual says that the rice might lose its flavour after 15 hours. There’s a delay timer too. It serves 1 to 4 people.

    Slight downsides are that condensation collects under the sealing ring and
    this must be dried out each time to prevent mould. The steam vent cap on
    the underside of the lid requires bit of technique to remove as it too
    needs to be dried as well as the steam vent. The clay pot is not dishwasher proof and needs to cleaned by hand. I didn’t find that these would be deal-breakers.

    I only cook brown rice, but there are a whole host of varieties out there
    to experiment with; I’d like to try the Yumami option on the cooker but in that mode it only cooks for four people.

    We had a rice-based meal the day our cooker failed, and cooking rice in a saucepan seemed like going back to the dark ages.


    --
    Spike

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From kat@21:1/5 to Martin Harran on Fri Aug 1 11:53:31 2025
    On 01/08/2025 10:43, Martin Harran wrote:
    On Thu, 31 Jul 2025 22:24:47 +0100, The Todal <the_todal@icloud.com>
    wrote:

    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for something just >>>>> under £100? Never done this before…

    A chargeback yes, a Section 75 claim no. Chargebacks are a discretionary >>>> scheme operated by Amex, Visa and Mastercard and don't have lower limits on
    the transaction value AFAIK. Section 75 claims are a statutory requirement
    but only for credit cards and only for items costing £100-£30k (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit

    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat line the
    process for return and refund was easy and quick, and I can’t fault it. >>> However, if I need to go the chargeback route as the result of a future
    purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice
    cookers today. It never occurred to me to get one but maybe they are now
    fashionable.

    They are one of those things that seem an unnecessary gimmick until
    you actually use them. The big advantage I find is being able to get
    on with other things without having to keep an eye on a boiling
    saucepan.

    Years ago I saw a tv cook demonstrate ghow to cook rice in asaucepan - appropriate quantities of rice and water( less water than boil for a length of time), lid on pan, bring to boil, simmer for 5 minutes, turn off heat and leave to stand for 10 ( longer times for brown rice), water all absorbed, rice ready to fluff. Done that ever since when I use the hob,and no problem as usually cooking something else to go with the rice.>
    A similar gadget is an egg boiler. I bought one as it was only a fiver
    or so in Aldi thinking it was worth trying but likely something else
    to gather dust on the kitchen shelf. I use it all the time, again
    saves keeping an eye a boiling saucepan.

    That on the other hand sounds useful, but can you get one that does just a couple of eggs? Amazon seems to have larger ones.

    --
    kat
    >^..^<

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From kat@21:1/5 to The Todal on Fri Aug 1 11:48:19 2025
    On 31/07/2025 22:24, The Todal wrote:
    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for something just >>>> under £100? Never done this before…

    A chargeback yes, a Section 75 claim no.  Chargebacks are a discretionary >>> scheme operated by Amex, Visa and Mastercard and don't have lower limits on >>> the transaction value AFAIK.  Section 75 claims are a statutory requirement
    but only for credit cards and only for items costing £100-£30k (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-
    borrowing-money/goods-services-bought-credit

    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat line the
    process for return and refund was easy and quick, and I can’t fault it.
    However, if I need to go the chargeback route as the result of a future
    purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice cookers
    today. It never occurred to me to get one but maybe they are now fashionable.

    https://www.theguardian.com/thefilter/2025/mar/14/best-rice-cooker



    I have one that goes in the microwave, not the one in the review, but similar, though it mainly gets used for other things.

    The problem with all these clever gadgets is finding space to keep them, so it has to be the ones you know you will use a lot that you get.


    --
    kat
    >^..^<

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Nick Odell@21:1/5 to All on Fri Aug 1 13:15:28 2025
    On Fri, 1 Aug 2025 11:48:19 +0100, kat <littlelionne@hotmail.com>
    wrote:

    On 31/07/2025 22:24, The Todal wrote:
    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for something just >>>>> under £100? Never done this before…

    A chargeback yes, a Section 75 claim no.  Chargebacks are a discretionary >>>> scheme operated by Amex, Visa and Mastercard and don't have lower limits on
    the transaction value AFAIK.  Section 75 claims are a statutory requirement
    but only for credit cards and only for items costing £100-£30k (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-
    borrowing-money/goods-services-bought-credit

    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat line the >>> process for return and refund was easy and quick, and I can’t fault it.
    However, if I need to go the chargeback route as the result of a future
    purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice cookers
    today. It never occurred to me to get one but maybe they are now fashionable.

    https://www.theguardian.com/thefilter/2025/mar/14/best-rice-cooker



    I have one that goes in the microwave, not the one in the review, but similar, >though it mainly gets used for other things.

    The problem with all these clever gadgets is finding space to keep them, so it >has to be the ones you know you will use a lot that you get.

    The thing is, once you have a clever gadget you may find lots of other
    uses for it which (just to add some legal content to this drifted
    thread) might possibly invalidate the guarantee. I own neither rice
    cooker nor egg boiler but I do have a large slow cooker which, as well
    as cooking slowly, comes in handy for making yogurt or proving a
    home-made loaf before I slap it in the oven.

    Before I retired, I used to buy the odd, very specialised tool for my
    work when I needed to do something that only that specialised tool
    could perform. Once I had got it and used it for its intended purpose, inevitably I would find I would be using it all the time for doing so
    many other different things as well.

    Nick

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From JNugent@21:1/5 to kat on Sat Aug 2 12:53:07 2025
    On 01/08/2025 11:53 AM, kat wrote:
    On 01/08/2025 10:43, Martin Harran wrote:
    On Thu, 31 Jul 2025 22:24:47 +0100, The Todal <the_todal@icloud.com>
    wrote:

    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for
    something just
    under £100? Never done this before…

    A chargeback yes, a Section 75 claim no. Chargebacks are a
    discretionary
    scheme operated by Amex, Visa and Mastercard and don't have lower
    limits on
    the transaction value AFAIK. Section 75 claims are a statutory
    requirement
    but only for credit cards and only for items costing £100-£30k
    (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit


    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat
    line the
    process for return and refund was easy and quick, and I can’t fault it. >>>> However, if I need to go the chargeback route as the result of a future >>>> purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice
    cookers today. It never occurred to me to get one but maybe they are now >>> fashionable.

    They are one of those things that seem an unnecessary gimmick until
    you actually use them. The big advantage I find is being able to get
    on with other things without having to keep an eye on a boiling
    saucepan.

    Years ago I saw a tv cook demonstrate ghow to cook rice in asaucepan - appropriate quantities of rice and water( less water than boil for a
    length of time), lid on pan, bring to boil, simmer for 5 minutes, turn
    off heat and leave to stand for 10 ( longer times for brown rice), water
    all absorbed, rice ready to fluff.

    Delia Smith?

    I saw her cook plain boiled rice with no stirring, no disturbance of any
    kind and the rice turned out perfect.

    The forst step she performed was to put a litte sunflower oil (I expect
    olive oil would do the job) to the pan, then add half a cup of rice to
    the oil, swirling it around so that each grain was given a light coating
    of the oil. Then add a full cup of cold water to the rice. Then simmer
    the whole thing for some minutes until all the water had been absornbed
    or boiled away.

    I tried it the next day - results: perfection.

    She was at pains to point out, several times, that there was to be no
    stirring, as it is that which releases the starch from the rice grains
    and makes it go into clumps.

    Done that ever since when I use the
    hob,and no problem as usually cooking something else to go with the rice.>
    A similar gadget is an egg boiler. I bought one as it was only a fiver
    or so in Aldi thinking it was worth trying but likely something else
    to gather dust on the kitchen shelf. I use it all the time, again
    saves keeping an eye a boiling saucepan.

    Sounds like the same method.

    That on the other hand sounds useful, but can you get one that does just
    a couple of eggs? Amazon seems to have larger ones.


    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From kat@21:1/5 to JNugent on Sun Aug 3 11:02:38 2025
    On 02/08/2025 12:53, JNugent wrote:
    On 01/08/2025 11:53 AM, kat wrote:
    On 01/08/2025 10:43, Martin Harran wrote:
    On Thu, 31 Jul 2025 22:24:47 +0100, The Todal <the_todal@icloud.com>
    wrote:

    On 31/07/2025 10:36, Spike wrote:
    Theo <theom+news@chiark.greenend.org.uk> wrote:
    Spike <aero.spike@mail.com> wrote:

    In case push comes to shove, could I get a chargeback for
    something just
    under £100? Never done this before…

    A chargeback yes, a Section 75 claim no.  Chargebacks are a
    discretionary
    scheme operated by Amex, Visa and Mastercard and don't have lower
    limits on
    the transaction value AFAIK.  Section 75 claims are a statutory
    requirement
    but only for credit cards and only for items costing £100-£30k
    (including if
    you part pay with a credit card).

    https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/ >>>>>> credit-borrowing-money/goods-services-bought-credit


    Theo

    Thanks for the info. As mentioned earlier, once I’d found the chat >>>>> line the
    process for return and refund was easy and quick, and I can’t fault it. >>>>> However, if I need to go the chargeback route as the result of a future >>>>> purchase, having that info will be a great help.


    In case nobody else has mentioned it, there's a Guardian review of rice >>>> cookers today. It never occurred to me to get one but maybe they are now >>>> fashionable.

    They are one of those things that seem an unnecessary gimmick until
    you actually use them. The big advantage I find is being able to get
    on with other things without having to keep an eye on a boiling
    saucepan.

    Years ago I saw a tv cook  demonstrate ghow to cook rice in asaucepan -
    appropriate quantities of rice and water( less water than boil for a
    length of time), lid on pan, bring to boil, simmer for 5 minutes, turn
    off heat and leave to stand for 10 ( longer times for brown rice), water
    all absorbed, rice ready to fluff.

    Delia Smith?

    Indeed it was. Though oddly a few years later it was lots or water, boil and simmer for much longer, and drain.>
    I saw her cook plain boiled rice with no stirring, no disturbance of any kind and the rice turned out perfect.

    The forst step she performed was to put a litte sunflower oil (I expect olive oil would do the job) to the pan, then add half a cup of rice to the oil, swirling it around so that each grain was given a light coating of the oil. Then
    add a full cup of cold water to the rice. Then simmer the whole thing for some
    minutes until all the water had been absornbed or boiled away.

    And I can see that as my pan has a glass lid, then leaving it stand means all the remaining steam is absorbed. It really is simple, isn't it.>
    I tried it the next day - results: perfection.

    She was at pains to point out, several times, that there was to be no stirring,
    as it is that which releases the starch from the rice grains and makes it go into clumps.

    I don't recall that instruction, but then I wouldn't have the lid off so I couldn't stir it.

    Risotto is of course another thing entirely, should be constantly stirred to get
    that loose and creamy finish. But that is made with a different rice.


    --
    kat
    >^..^<

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)