Does anyone use the Digiguide for Windows TV listing package? It lists forthcoming TV listings for the next fortnight or so.
My subscription to them is about to expire and I have paid (by BACS bank transfer) to renew it. But noting is happening: the order status is
still showing "Pending bank transfer" about a week later.
All attempts to contact the company have failed: their phone always
gives me an "Please wait" message and emails to various addresses either bounce or else are not answered.
I wondered whether anyone has renewed successfully and have got a
contact for a human being who can resolve things.
On 2025-05-14 09:27, NY wrote:
Does anyone use the Digiguide for Windows TV listing package? It lists
forthcoming TV listings for the next fortnight or so.
My subscription to them is about to expire and I have paid (by BACS bank
transfer) to renew it. But noting is happening: the order status is still
showing "Pending bank transfer" about a week later.
All attempts to contact the company have failed: their phone always gives
me an "Please wait" message and emails to various addresses either bounce
or else are not answered.
I wondered whether anyone has renewed successfully and have got a contact
for a human being who can resolve things.
This also happened to me last November. In all the below, the Digiguide a
c c o u n t used was as follows (spaced to prevent data trawling):
a c c o u n t s @ d i g i g u i d e . t v
The correspondence was as follows ...
"Hi [anonymised]
Thanks for your request to pay by Bank Transfer. You will find our bank details below:
Bank: [anonymised]
Sort Code: [anonymised]
Account Number: [anonymised]
Account Name: [anonymised]
International Transfers
SWIFTBIC: [anonymised]
IBAN: [anonymised]
Your payment should for [anonymised]
IMPORTANT: Please quote your Surname and Invoice Number #[anonymised] with the payment.
Once you have sent the payment please let me know your invoice number #[anonymised] and I will look out for your payment and process your
renewal on receipt. Payments usually take 3 working days depending on
which bank you use.
Kindest regards
The Digiguide Team"
... but around 37hrs after I'd paid I still wasn't getting any listings,
so I replied to that email as follows ...
"Hi,
Paid this over the weekend, so should go through today as per attached payment details in my bank account. As requested, I added the tag "[anonymised]" to the payment, but cannot see any evidence of this in my
bank details of the payment. Meanwhile, the program is not allowing me to update.
Regards, [anonymised].
PS: Also attached is a screen grab of how your emails appear to me, viz
dark grey ink on a black background. As you can see, I'm using an
up-to-date version of Thunderbird with the dark colour scheme chosen. Your email system is somewhere failing to set *BOTH* ink and background
colours, letting one of them default - see the following link for further details - resulting in black or near-black over black, or white or near-white over white. Either set *NEITHER* or else *BOTH* ink and
background colours, not just one of them:
https://www.macfh.co.uk/Test/ColourSchemesBugs.html"
... and a day later I received the following ...
"Hi [anonymised]
Thank you for renewing your subscription to Digiguide for Windows for 12 months.
Your new subscription expiry date is: [anonymised].
The next time you do an update or login to Digiguide for Windows, it will
be automatically updated with this latest subscription information.
This also happened to me last November. In all the below, the Digiguide a
c c o u n t used was as follows (spaced to prevent data trawling):
a c c o u n t s @ d i g i g u i d e . t v
"Java Jive" <java@evij.com.invalid> wrote in message news:1001pav$2eftl$1@dont-email.me...
This also happened to me last November. In all the below, the
Digiguide a c c o u n t used was as follows (spaced to prevent data
trawling):
a c c o u n t s @ d i g i g u i d e . t v
JJ, just thought you'd like to know that when I sent a second email to a
c c o u n t s@, giving the (incorrect) BACS ID that I'd used, and the
correct invoice number that I should have used, I had no response
whatsoever. Their email system isn't even set up to respond to a "read acknowledgement" flag that I attached to that email to detect if a
person had read the email.
I trawled back through my old emails from when I had problems renewing
in the past, and found a few more email addresses to try, and one of
them elicited a response from someone who said he'd asked their accounts department to investigate. Within a few minutes of that email, I had the automated one saying that my subscription have been updated - and indeed everything is as I would expect. I suggested to the person who replied
to my final email that lessons needed to be learned: mainly that they
need to communicate with their customers if they are given an incorrect
BACS ID that doesn't match the invoice number and which is clearly (from
the numerical sequence) a long way out of date. And that when I sent
them the correct info, they should have responded. Their failure to
respond at all to several emails made me wonder whether Digiguide had
gone out of business and my money had disappeared into a black hole. Hopefully they take those comments on board!
Maybe it's time to find an alternative to Digiguide?
They seem to have big problems. Their web address www.ebs.tv (quoted on
the app help screen) redirects to a website for PA Media who I presume
are the new owners. The Facebook link that they quote goes to something
with a vaguely similar name which as far as I can tell is unrelated.
Their phone is never answered and emails are never answered. Sounds a
real Michael [small rodent] operation ;-)
On 14/05/2025 12:39, NY wrote:
They seem to have big problems. Their web address www.ebs.tv (quoted
on the app help screen) redirects to a website for PA Media who I
presume are the new owners. The Facebook link that they quote goes to
something with a vaguely similar name which as far as I can tell is
unrelated. Their phone is never answered and emails are never
answered. Sounds a real Michael [small rodent] operation ;-)
Last time I renewed was a few years ago and I just went to https://accounts.digiguide.tv/
logged in and paid with Paypal.
The page is still there and looks the same to me.
But... when I examined my bank transaction, I'd got an out-of-date[]
invoice number from several years ago. I'm sure I pasted the new invoice number into the bank website, but maybe I didn't.
On 14/05/2025 12:39, NY wrote:
[]
But... when I examined my bank transaction, I'd got an out-of-date[]
invoice number from several years ago. I'm sure I pasted the new invoice
number into the bank website, but maybe I didn't.
Just a remote possibility: did you cut-and-paste the number from the plain text version of an email?
I ask because, a while ago, I was receiving a newsletter - from
findmypast, I think, anyway, one of those companies who send emails containing both plain text and HTML. I asked them why they were telling me about events with minimal notice, eventually telling me after the events
were over, and they had no idea what I was on about. I eventually worked
out that their email system was broken, and the plain text part (which I
was viewing) had stopped updating some months ago; it contained the newsletter from then, repeated each month. Took a lot of explaining - I
don't think they _ever_ believed me. (Most of them had no idea their
system was sending two-part mails, or even had any clue such things
existed.)
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 546 |
| Nodes: | 16 (0 / 16) |
| Uptime: | 166:36:50 |
| Calls: | 10,385 |
| Calls today: | 2 |
| Files: | 14,057 |
| Messages: | 6,416,529 |